My wife and I attended Eden Mobility in Grimsby; my wife was not sure whether she wanted a powered wheelchair or a scooter. Jamie Dawson, the manager, spent time explaining the advantages and dis... See more
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Went in for a mobility scooter. Jamie was amazing, helped us consider our options through highlighting different merits of various scooters. He took time to answer our questions and clearly knew his s... See more
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I’ve been looking for a rise & recline chair online but was concious that I couldn’t tell the quality of the goods, and it’s a lot of money to lay out if you get the wrong one. I’ve walked past this... See more
having to have a new front steering completley renewed was a bit of a bind awaiting for new parts to arrive ...but..the end result fantastic cannot fault grimsby shop for all there help they gave me
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Victoria Street South 24, DN31 1DG, Grimsby, Freshney Place, United Kingdom
- 01472 800 617
4.6
Excellent
32 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Went rose and recliner chairin to the Grimsby town shop on the…
Went in to the Grimsby town shop on the off shot of seeing if I could gets some advice about a rise and recline chair, they was very busy and only one lady in there, she was trying to please everyone even with a coffee morning going on, there was people asking for advice everywhere, then a women came in really having a go at her about a workman nothing to do with this poor lady but she kept her cool was very professional she handled her very very well, she apologised to everyone else in the shop when it came to my turn she was so flustered but do professional at the same time, the amount of knowledge she had about the chairs was amazing so much so I’ll be back with a deposit next week to order one, her name is davina and is a great asset to your company I put my trust in her and will be back next week
July 8, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for taking the time to share your experience and for your wonderful feedback. We're delighted to hear that Davina at our Grimsby store made such a positive impression.
It sounds like it was an exceptionally busy day, and we're proud to hear that Davina remained professional, calm, and attentive despite the challenges she was facing. Providing expert advice and outstanding customer service is something we strive for, and it's fantastic to know that her knowledge and dedication gave you the confidence to choose a rise and recline chair with us.
We'll be sure to pass your kind comments on to Davina, who I'm sure will be delighted to hear them. Thank you again for your support, and we look forward to welcoming you back next week to place your order.
Kind regards,
The Eden Mobility Team
Eden Mobility excellent service
My wife and I attended Eden Mobility in Grimsby; my wife was not sure whether she wanted a powered wheelchair or a scooter.
Jamie Dawson, the manager, spent time explaining the advantages and disadvantages of both. He took all the relevant information about my wife by which time my wife decided she wanted a mobility scooter. Any selected unit had to be boot compatible and portable. We saw a folding unit, but my wife decided against it as she felt insecure. A second option was offered, a Bootmaster Elite, and my wife found this very suitable. Jamie got the keys and took my wife for a short test drive. My wife was so impressed that we decided to go ahead with a purchase. Jamie showed me how to dismantle the unit and reconnect all the parts, His explanations were very thorough. I enquired about delivery times and it was suggested that it could take up to two weeks due to high volumes of orders. This was acceptable to us, but after completing our order, we arrived home to receive a telephone message asking if we could take delivery in two day's time. That is an excellent service. We are now in possession of the Bootmaster Elite scooter, my wife is entirely satisfied and we can highly recommend the service we received from Jamie and from Nicola in logistics. Thank you all for your kind support.
June 25, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience at our Grimsby store. It’s wonderful to know that Jamie took the time to fully understand your wife’s needs and clearly explain the options available, helping her feel confident in choosing the right mobility solution. Finding the perfect fit is so important, and we’re pleased the Bootmaster Elite proved to be such a great choice.
It’s also great to hear that the demonstration and guidance on dismantling and reassembling the scooter were helpful—our team always aims to ensure everything is straightforward and stress-free. We’re especially pleased that we could surprise you with an earlier delivery than expected, and we’ll be sure to pass on your kind words to Nicola in logistics as well.
Most importantly, we’re thrilled that your wife is happy with her scooter and wish her many enjoyable journeys ahead.
Thank you again for your recommendation and kind support—it truly means a lot to us.
Warm regards,
– The Eden Mobility Team
Went to visit the Grimsby store and as…
Went to visit the Grimsby store and as always Jamie Dawson was fantastic with the way he helped my nanna in getting her new scooter she’s a long time customer and loves all the help and friendly nature that Jamie bring with him every time
May 8, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience at the Grimsby store. It’s wonderful to hear that Jamie Dawson was once again fantastic in helping your nanna choose her new scooter. As a long‑time customer, her loyalty means a lot, and it’s great to know she continues to appreciate the friendly, supportive service Jamie brings every time. Feedback like this truly makes a difference.
Warm regards,
Eden Mobility
Jamie in the Grimsby store was very…
Jamie in the Grimsby store was very helpful with information on the best appropriate walking stick for my daughter. Customer care was highly rated.
April 27, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind feedback. We’re really pleased to hear that Jamie at our Grimsby store was able to help you find the most suitable walking stick for your daughter. It’s wonderful to know that the customer care you received stood out. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Was great today walking in to Eden…
Was great today walking in to Eden mobility shop approached by a young man who was very helpful x
March 4, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience. It’s wonderful to hear that you had such a great visit to the Eden Mobility shop. Being greeted by a helpful young man who made you feel supported really makes all the difference. We’re so glad you had a positive experience today.
Warm regards,
Eden Mobility
Callum fitted my stair lift for my dad
Callum fitted my stair lift for my dad, very polite and professional. Showed me how to work it, answered all questions I wanted answering! Couldn’t fault him.
March 9, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience. We’re so pleased to hear that Callum provided such polite, professional service while fitting your dad’s stair lift. It’s great to know he took the time to explain everything clearly and answer all your questions.
We’ll make sure your kind words are passed on to him — feedback like this means a lot.
Warm regards,
Eden Mobility
We went to buy mobility scooter…
We went to find a mobility scooter today I must say Jamie in the grimsby shop is an excellent salesman and could sell snow to the eskimos
January 19, 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing such a brilliant review. We’re delighted to hear that Jamie in our Grimsby shop made such a strong impression and provided exceptional service. Your kind words mean a great deal to the team, and we’re glad he was able to support you in finding the right mobility scooter. We truly appreciate your feedback and hope to welcome you again.
Warm regards,
Eden Mobility
Knowledgeable
Knowledgeable, welcoming, warm and friendly. Jamie is a real asset to Grimsby branch.
November 29, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind words. We’re delighted to hear that Jamie has made such a positive impression. Knowledgeable, welcoming, and warm are exactly the qualities we value, and we’re proud to have Jamie as part of the Grimsby branch team.
Warm regards,
Eden Mobility
Jamie the manager of the shop isalways…
Jamie the manager of the shop is always helpful. He always looks at what is best for my needs.
November 18, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your kind words! We’re so pleased to hear that Jamie has been helpful and attentive to your needs. Providing the best possible support and guidance is exactly what we strive for, and it’s wonderful to know Jamie has made such a positive impact on your experience.
We’ll be sure to share your feedback with him — it will mean a lot.
Warm regards,
Eden Mobility
Professionall service from Jamie today
Professionall service from Jamie today. Wasn’t pushy. Gave me all the advice I asked for. Gave me time and patience to make up my decision. Thank you
November 7, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your lovely feedback! We're delighted to hear that Jamie provided such professional and thoughtful service. It's great to know you felt supported and never rushed — exactly the experience we aim to deliver. We'll be sure to pass your kind words along to Jamie! If you ever need anything else, we're here for you.
Warm regards,
Eden Mobility
Very friendly and knowledgeable service…
Very friendly and knowledgeable service in store and during delivery. I love my chair and it feels really robust.
October 6, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Absolutely! We’re thrilled to know you’re enjoying your new chair and had such a great experience both in-store and during delivery. Your kind words mean a lot—thank you for taking the time to share them!
Warm regards,
Eden Mobility
Just what we needed
Excellent customer service from Jamie at the Grimsby store. Very friendly and welcoming. Understood exactly what my dad needed. Very happy customer (and daughter!).
October 22, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your lovely feedback! We're thrilled to hear that Jamie at our Grimsby store made such a positive impression. It’s wonderful to know your dad felt understood and supported — and that you both left happy! We'll be sure to pass your kind words along to Jamie
Warm regards,
Eden Mobility
Jamie & Christine at Grimsby branch…
Jamie & Christine at Grimsby branch Very informative.very friendly and helpful and organised a free home demonstration, definitely recommend them .
Albert
October 2, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind words! We're thrilled to hear that Jamie and Christine at our Grimsby branch provided such informative and friendly service. Organising a free home demonstration is just one of the ways we aim to make things easier and more personal. Your recommendation means a lot to us—we’ll be sure to pass on your lovely feedback to the team!
Warm regards,
Eden Mobility
I've used them for years and trust…
I've used them for years and trust them, never really had a problem.
August 14, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Hi Julie,
Thank you for your continued trust and support over the years! We’re so pleased to hear you’ve consistently had a good experience with us. It means a lot to have loyal customers like you.
Warm regards,
Eden Mobility
Fantastic customer service
Fantastic customer service, really helpful and helped my nana with a new scooter. Got her everything she needs
August 27, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Hi Jade,
Thank you so much for your kind review! We’re thrilled to hear that your nana received such helpful support and that everything she needed was taken care of. It’s wonderful to know you had a positive experience with us.
We truly appreciate your feedback and recommendation, and we’re always here if you need anything in the future.
Warm regards,
The Eden Mobility Team
Shocking After Sales
My husband bought a pre-owned scooter from Eden Mobility, within 2 days of delivery had to phone the company, the glass covering on the tiller kept falling out, they came out and put a dab of silicon on it, a few days later it happened again, they came to see it again a week after he phoned, said they needed to order the part, three weeks later the scooter stopped working completely, also the horn button fell out, only had the scooter for less than 2 months, sorted out now, been without the scooter for 3 weeks because they wouldn’t come out to sort it
If you get a mobility scooter from Eden, the after sales service is shocking & they can be rude on the phone when checking if things are in hand don’t return phone calls & we had to phone to confirm if they were definitely coming on the day they had said, we were to await their phone call the day before they were due
August 14, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Dear Dave & Kim,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you've faced with your scooter and the frustration caused by the delays and communication breakdowns.
We understand how important reliable mobility is, and it’s clear that our service fell short of your expectations and our own standards, in this instance. While we’re glad to hear the scooter is now sorted, we regret that it took longer than it should have and that you were without it for three weeks.
We’ve reviewed the service history and can see that multiple visits were made to resolve the tiller and battery gauge issues, and that the volt meter was eventually fitted. However, we also acknowledge that the process was not as smooth as you nor we would have liked, and that our communication could have been much better throughout.
Please be assured that your feedback has been taken seriously. We’re actively working to improve our after-sales service and internal communication to prevent similar situations in the future.
If there’s anything further we can do to support you, or if you’d like to speak directly with a member of our team, please don’t hesitate to get in touch.
Kind regards,
Eden Mobility
Went to Grimsby shop Jamie was very…
Went to Grimsby shop Jamie was very helpful with my purchase . Would recommend Eden mobility to anyone.
July 21, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Hi Yvonne,
Thank you for your kind review! We’re so pleased Jamie was able to help with your purchase at our Grimsby store. Your recommendation means a lot!
Warm regards,
The Eden Mobility Team
Shocking services when waiting on parts…
Shocking services when waiting on parts for mobilty scooter. 4 weeks nearly and still no confirmed date. No loan scooter offered either. Shocking service when a person cannot get out without it and paying the finance still. You state if the part will take time eden mobilty will provide a loan scooter to ensure you remain mobile. Not the case at all
June 9, 2025
Unprompted review
Went in for a mobility scooter
Went in for a mobility scooter. Jamie was amazing, helped us consider our options through highlighting different merits of various scooters. He took time to answer our questions and clearly knew his stuff. It was reassuring to have someone who had so much knowledge. I would highly recommend visiting Eden Mobility, they can advise, order items in and go out of their way to help you have a positive experience.
June 12, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your recommendation. I'm sure Jamie appreciates your kind words.
EDEN MOBILITY - GRIMSBY
We went into Eden Mobility in Grimsby & was served by Jamie Dawson, my husband needed a mobility scooter, we looked at a pre-owned Bootmaster Elite, Jamie didn’t do a hard sell, explained fully on how to take it apart & the full details, he was very friendly, we asked the questions on which he answered fully
June 9, 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your feedback. It's good to hear what a great job Jamie is doing.
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