Dean is an absolute credit to the company! Brought the Eden astrolite powerchair to my house to trial and was polite, punctual and courteous!! Answered all my questions and helped me pack up my old o... See more
Company replied
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Sree came to fix my stairlift, gave it a good clean. He was polite, punctual and extremely helpful and pleasant to deal with. Would highly recommend and would require sree personally again
Company replied
My wheelchair was out of action and was trying to get it fixed but was unable to. The staff member in Eden Mobility, Middlesbrough was a lovely gentleman named Nick. He helped me so much try... See more
Company replied
Bought a mobility scooter last year from Middlesbrough. Good deal and service at the time. Unfortunately it broke down in May this year. Waited for parts for repair for 2 months. Lots of promis... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Newport Road 21, TS1 1LE, Middlesbrough, England, United Kingdom
- 01642 929 989
4.6
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Amazing service!
Came to buy a three wheel Walker for a family member and was served by Hefin who was super friendly and helpful, he showed me how to use it and was very knowledgeable :)
June 3, 2025
Unprompted review
Edens helpful mobility
They were all very helpful to me and my family we were helped by hefin who is a kind and funny young man who definitely deserves five star reviews no wonder everyone gave 5 stars
This shop in Middlesbrough is the best mobility scooter shop in the UK. I hope everyone learns about Edens mobility.
May 13, 2025
Unprompted review
Middlesbrough scooters
I had to come to Middlesbrough in an emergency from wales
I will have to say I was giving a 5 star ⭐ customer service experience..Hefrin was very polite ,professional and made me comfortable whilst he talked me through my options.
I had travelled from wales my battery needed charging on my mobility scooter which he did for me .
I purchased a battery charger and he spoke to me about cushions for my mobility scooter
I am interested in a folding scooter which he showed me and explained everything
May 13, 2025
Unprompted review
Apprehensive 77 year old
I went in apprehensively for a walker as I’m 77 and my mobility is getting worse (not that I’m ready to admit it). I had a wonderful experience, my daughter and I went into the Middlesbrough store and spoke with Nick. He was friendly and knowledgeable and listened to what my concerns were. I needed a walker which was light weight and folded down to fit in a car boot. He gave me demonstrations on 5 different walkers explaining their advantages and possible disadvantages. I decided on the Alerta walker and for the first time in months walked out of the store feeling safer and with confidence. There was no hard sell (which is rare these days) he was just happy to help me understand the options which were available. I can’t thank Nick enough for his patience and kindness. A great experience and hopefully there will be no stopping me now and to get a bit of my independence back .
April 19, 2025
Unprompted review
Reply from Eden Mobility - Middlesbrough
Thank you for leaving us a review, we’re glad our team has been able to help and share their knowledge with you today. Our main mission since 1998 has always been to help our customers regain their freedom by bringing back their confidence, independence and making them feel safe. It’s great to hear that we have been able to help you do that.
Kind regards,
Eden Mobility
Serviced by friendly & knowledgeable man
I was phoned by Eden the day before my service to say it would be in the afternoon. Keith Anderson phoned me the next afternoon to say he would be arriving within 10-15mins. He was friendly and knowledgeable, did the service & checked the seat as I felt it was tilting slightly, he said the tyres weren't fully inflated on one side which might have caused that. I'll check the pressures more often, thanks very much Keith
October 2, 2024
Unprompted review
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