I went into the wrexham store a browse and was greeted by a male who made me feel welcome he offered me a catalogue and took my email for any up coming offers.he advised me on certain scooters for my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called in to ask some advise about a mobility aid for a friend. Very friendly lady named Steph helped us out with all questions and advised us on how to go forward in our search. Would highly recommen... See more
Company replied
Big thanks to Lee at Eden Mobility! Lee was very helpful, friendly, and genuinely committed to making things easier throughout our visit to the store. Your support and advice really made a difference.... See more
Company replied
We took my 90 year old mum to Eden Mobility in wrexham where we were taken around all of there relevant products by a very helpful and knowledgeable lady called Steph. Very satisfied by the level of... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
2 Regent Street, LL11 1SA, Wrexham, Wales, United Kingdom
- 01978800572
4.5
Excellent
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service 👏 really helped…
Great customer service 👏 really helped me out
July 3, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Absolute gent in the shop
Absolute gent in the shop. Talked me through all options with patience and kindness. Helped size up my stick, and showed me how to fold it up. He is a credit to your company.
May 29, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for your lovely feedback. We’re so pleased to hear that you were treated with such patience and kindness during your visit. It’s wonderful that our colleague took the time to talk you through all the options, help size your stick correctly, and even show you how to fold it up.
He will be delighted to know he made such a positive impression — comments like yours truly highlight what a credit he is to the team.
Thank you again for taking the time to share your experience. If you need any further support, we’re always here to help.
Warm regards,
Eden Mobility
I went into the wrexham store a browse…
I went into the wrexham store a browse and was greeted by a male who made me feel welcome he offered me a catalogue and took my email for any up coming offers.he advised me on certain scooters for my wife and I left the store under no obligation or any hard selling.it was really reassuring to have stores like this
March 23, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for sharing your experience. We’re so pleased to hear that you felt welcomed during your visit to our Wrexham store. It’s great to know our colleague made you feel comfortable, offered helpful advice, and provided information without any pressure. We always aim to create a relaxed, supportive environment, and your feedback truly reinforces the value of that approach. We’re grateful you took the time to let us know.
Warm regards,
Eden Mobility
Went into the wrexham store.i was…
Went into the wrexham store.i was unaware the store was there.i was greeted by joanne & alan.who explained this is the only store in Wales.they explained the usage of a few scooters and gave me a booklet.
They really made me feel welcome 5 🌟 s
March 17, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for sharing your experience. We’re delighted to hear that your visit to the Wrexham store was so positive. Joanne and Alan will be thrilled to know their warm welcome and clear explanations made such a difference. As the only store in Wales, we’re glad you discovered us, and it’s great to hear the team were able to guide you through the scooters and provide helpful information. We truly appreciate your feedback.
Warm regards,
Eden Mobility
Leigh Humphries Wrexham branch,he was…
Leigh Humphries Wrexham branch,he was one of the most helpful store managers I have ever dealt with,he talked me through everything I needed to know,he was polite,friendly and most of all he was easy to talk to
February 20, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you so much for your lovely feedback. Leigh at our Wrexham branch will be thrilled to hear your kind words. It’s great to know he was able to guide you through everything clearly and make the experience friendly and easy to navigate. We’re delighted he made such a positive impression, and we truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Lee was great
Lee was great! Helpful, great communication and understanding
February 2, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for your lovely feedback. We’re so pleased to hear that Lee took such great care of you. His helpful approach, clear communication, and understanding nature make a real difference, and it’s wonderful to know that came through in your experience. We really appreciate you taking the time to share this.
Warm regards,
Eden Mobility
Big thanks to Lee at Eden Mobility
Big thanks to Lee at Eden Mobility! Lee was very helpful, friendly, and genuinely committed to making things easier throughout our visit to the store. Your support and advice really made a difference.
February 12, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for your kind feedback. We’re delighted to hear that Lee was so helpful, friendly, and committed to supporting you throughout your visit. It’s wonderful to know his guidance made such a positive difference. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Thank you
Lee was really nice and he makes a great cuppa. Very friendly and helpful.
February 9, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for your kind feedback. We’re delighted to hear that Lee was so helpful, friendly, and committed to supporting you throughout your visit. It’s wonderful to know his guidance made such a positive difference. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Lee was extremely helpful and his…
Lee was extremely helpful and his product knowledge was brilliant. We will definitely be recommending Eden mobility to our friends.
February 10, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you so much for your lovely feedback. We’re delighted to hear that Lee was extremely helpful and that his product knowledge made such a difference. We truly appreciate your recommendation and look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Called in to ask some advise about a…
Called in to ask some advise about a mobility aid for a friend. Very friendly lady named Steph helped us out with all questions and advised us on how to go forward in our search. Would highly recommend Eden Mobility and ask for Steph as she was brilliant
January 13, 2026
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you for sharing your experience. It’s wonderful to hear that Steph was able to answer all your questions and guide you in the right direction. Friendly, knowledgeable support makes such a difference, and your recommendation means a great deal.
We’re delighted you had such a positive visit and truly appreciate you highlighting Steph’s brilliant service.
Warm regards,
Eden Mobility
John’s review
Spoke with a friendly lady named Steph. She made me a cup of tea and we talked about scooters which I’ll be getting after Xmas.
October 2, 2025
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you so much for your lovely message! We're thrilled to hear that Steph made you feel welcome—she’s a valued member of our Eden Mobility team. A warm cup of tea and a good chat go a long way, and we’re excited for you to get your scooter after Christmas.
Warm regards,
Eden Mobility
Extremely helpful
Steph was super helpful and knowledgeable. I needed some advice on a rollator for a family member and didn’t know where to begin. Thank you again for your help :)
September 30, 2025
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you so much for your lovely message!
We're thrilled to hear that Steph was able to guide you with such helpful and knowledgeable advice. It's always our goal to make sure every customer feels supported—especially when navigating something as important as choosing the right mobility aid for a loved one.
Your appreciation means a lot, and we'll be sure to pass your kind words on to Steph. We're here whenever you need us!
Warm regards,
Eden Mobility
Searching for mobility aids.
We took my 90 year old mum to Eden Mobility in wrexham where we were taken around all of there relevant products by a very helpful and knowledgeable lady called Steph.
Very satisfied by the level of service.
September 26, 2025
Unprompted review
Reply from Eden Mobility - Wrexham
Thank you so much for sharing your experience with us!
We're truly honoured that you chose Eden Mobility in Wrexham for your visit, and we're especially glad to hear that Steph provided such helpful and knowledgeable support. It means a lot to know your 90-year-old mum was well looked after and that you were satisfied with the level of service.
Your kind words are deeply appreciated and will certainly be passed on to Steph and the team. We look forward to welcoming you again in the future!
Warm regards,
Eden Mobility
Welcomed with a smile
Welcomed with a smile, answered all my of my questions on rollators. Very friendly.
September 8, 2025
Unprompted review
Reply from Eden Mobility - Wrexham
Hi Michael,
Thanks so much for your kind review! We're glad you felt welcomed and had your questions answered. It's great to hear our team in Wrexham made your visit a positive one!
Best regards,
The Eden Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.