Eden.co.uk Reviews 

7,541
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,971 reviews, reviewers overwhelmingly had a great experience with this company and its services. Customers frequently praise the quick delivery and securely wrapped packages that ensure items arrive in pristine condition. Shoppers also find the online ordering process very straightforward and simple to navigate. Furthermore, consumers appreciate the helpful and professional staff who readily offer useful advice on various products. However, some people mentioned that their parcels were delayed or experienced frustrating issues with the courier service during transport. A few reviewers noted that orders had unfortunately not arrived as expected by the scheduled date, causing unexpected inconvenience and delivery delays.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting promptness and safe... See more

Product

Clients share positive opinions on product, highlighting the great selection of books, cards, and bibles... See more

Order

Users describe positive interactions with order, highlighting the clear website and helpful phone assistance.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and friendly staff who... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with items received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied

Rated 5 out of 5 stars

Lovely products, great quality. Some small print - having an example would help me buy the correct thing. Can’t be bothered to send it back though. Great selection, quick delivery service. Problem wit... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,541)

1,934 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful staff

very helpful staff
quick service

July 10, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Pauline,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Speedy delivery

You delivered the book I ordered in record time- thank you very much

July 20, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Irene
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Eden staff

Eden staff, are always helpful
And my delivery is always on time

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jennifer
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 4 out of 5 stars

Items arrived safely and very quickly

Items arrived safely and very quickly. Unfortunately the box containing the rosary on opening clicked and the hinge broke and became disconnected. This was a gift and I had no time to ask for a replacement box. I had a spare jewellery box to use.

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Yvonne
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback and I am sorry to hear that the hinge on the Rosary box broke. I shall email you directly within the next 15 minutes regarding this matter
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

The web site is clear to order and I am…

The web site is clear to order and I am kept updated on my purchases and when they will be delivered

July 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Dear Friend
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Great choice

Great choice. Lovely items. A wonderful place to look for Christian items. Good prices. The crucifix was just beautiful. Just wanted I needed for my young children in Catechism.

July 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Helen,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 


Rated 5 out of 5 stars

Great price

Great price
Great delivery
Great book

What more is there to say?

July 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rick
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Delivery

Delivery. Quick dispatch

July 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Lorraine
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad  - Eden Customer Service Team



Rated 5 out of 5 stars

Consistently good

As usual, my books arrived well packaged and on time. As a Methodist Local Preacher Eden is my go-to place for books. Couldn’t be without it.

July 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Maureen,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

Fast delivery

Fast, secure delivery, well packaged. Thank you.

July 10, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Brian
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent service

Excellent service when having to deal with a faulty book.

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Claire
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Competitive prices

Competitive prices, good selection of products and fast delivery.

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 

Rated 5 out of 5 stars

Happy with my latest purchase as usual

Happy with my latest purchase as usual. Packaged well, delivered timely. Thank you. 🙏

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 4 out of 5 stars

Great except using Yodel

I would have given this company 5 stars but using Yodel as a courier? No thanks, drop a star!

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 1 out of 5 stars

Still haven’t arrived

Still haven’t arrived, so now no longer needed. Disappointed.

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jill
Thanks for your order and for leaving a review.
We’re sorry to hear to hear the your parcel has not arrived, Our records show it was sent on the 16th and delivered via a tracked courier service the very next day? We'll look into this and email you directly in the next 15 minutes
We really appreciate your feedback as it helps us improve.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Very prompt delivery on my order and…

Very prompt delivery on my order and efficient delivery system used

July 15, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Evelyn
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 3 out of 5 stars

Lovely, but.....

Book looks lovely but very, very disappointed that the page about the rainbow only has 6 colours and not a proper rainbow (scientifically and from a Christian perspective). I therefore would not be able to recommend it to friends.

July 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Dear Friend
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that you are unhappy with the rainbow, we'll pass your thoughts on to the publisher.
Chad - Eden Customer Service Team



The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look