Eden.co.uk Reviews 

7,539
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,971 reviews, reviewers overwhelmingly had a great experience with this company and its services. Customers frequently praise the quick delivery and securely wrapped packages that ensure items arrive in pristine condition. Shoppers also find the online ordering process very straightforward and simple to navigate. Furthermore, consumers appreciate the helpful and professional staff who readily offer useful advice on various products. However, some people mentioned that their parcels were delayed or experienced frustrating issues with the courier service during transport. A few reviewers noted that orders had unfortunately not arrived as expected by the scheduled date, causing unexpected inconvenience and delivery delays.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting promptness and safe... See more

Product

Clients share positive opinions on product, highlighting the great selection of books, cards, and bibles... See more

Order

Users describe positive interactions with order, highlighting the clear website and helpful phone assistance.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and friendly staff who... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with items received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied

Rated 5 out of 5 stars

Lovely products, great quality. Some small print - having an example would help me buy the correct thing. Can’t be bothered to send it back though. Great selection, quick delivery service. Problem wit... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,539)

1,930 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eden customer service is incredible

Eden customer service is incredible! Amazing selection of books.

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Clare
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 1 out of 5 stars

Nothing as the readings were all wrong…

Nothing as the readings were all wrong for the 16th Sunday of normal time.

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jeff
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that the readings were all wrong, we'll look into this and email you directly in the next in the next hour and we can then report the issue to publisher.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Great prices

Great prices, fast responsive service. Thank you!

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jeremy,
Thanks for your custom and your review.
We really appreciate your feedback.
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

There was no problems just a prompt…

There was no problems just a prompt attention to my order and was delivered the next day, I would not hesitate to use this site again as it is sometimes difficult to find what you are looking for but I have had a look at this website and found it great source of help.

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk




Hi Grace,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

Lovely baptism gift

Lovely baptism gift. Had some issues with delivery but promptly sorted by company.

July 13, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rebecca
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team


Rated 4 out of 5 stars

I am on the Pastoral team at our local…

I am on the Pastoral team at our local church and like to send cards to members of the congregation when they are having a difficult time. Cards like this are hard to find so Eden is always the place I go to and recommend to others. The choice is good, the value reasonable and delivery prompt. My only negative is that I’d like free delivery without having to spend a certain amount, maybe a loyalty scheme could work?

July 6, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Julie,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent product excellent service

I ordered copies of The Invitation New Testament to put in our welcome packs at church. Excellent product, excellent service and they arrived quickly. Thank you.

July 2, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marilyn,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 


Rated 5 out of 5 stars

From a good review to a great review...

The ordering process was easy to follow and that would make this a good review. What makes this a great review is the customer service and response that I received from the Eden team when the delivery company could not find my address. They were exceptional!

July 9, 2026
Rated 5 out of 5 stars

Brilliant service extremely friendly…

Brilliant service extremely friendly and helpful. Good quality items great value wide choice.

July 8, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Sandy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

I was satisfied with the purchase and…

I was satisfied with the purchase and the employee who recommended the child's bible was very professional and informative. I spoke to him on the phone.

July 8, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marguerite,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Order arrived in good condition,and in…

Order arrived in good condition,and in allocated time. Thank you.

July 1, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Saxon
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent service

Good price.
Delivered on time.
Excellent content.

June 30, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi AW,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Really quick

Really quick - even with free postage. Well packaged, so when our parcel was dropped over our gate as we were out, contents were fine.

July 7, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ruth,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very speedy delivery

Very speedy delivery. Good price with my discount.
Thanks.

July 7, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rosemary,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

This company went above and beyond

This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. The item arrived today and it is beautiful. Based on this purchase/experience I cannot recommend this company highly enough.

July 7, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Matt,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very pleasant

Very pleasant, helpful and efficient to deal with. Good value for money.

June 29, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Valerie,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

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