We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
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I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Anna was quick and extremely helpful
February 22, 2026
Unprompted review
Sydney was wonderful and kind and…
Sydney was wonderful and kind and extremely helpful!!!
February 20, 2026
Unprompted review
My package was delivered to the wrong…adress
My package was delivered to the wrong address by mistake. I was sent a replacement free of charge
February 17, 2026
Unprompted review
Love the website for so many reasons
Love the website for so many reasons
February 14, 2026
Unprompted review
Great customer service
Great customer service, had a broken item got it replaced and an add on for it!
February 12, 2026
Unprompted review
The representative was very helpful
The representative was very helpful. She helped me step-by-step. She sent me information and she was very, very kind very educated.
February 9, 2026
Unprompted review
Solved my issue almost instantly
Solved my issue almost instantly, no issues.
February 9, 2026
Unprompted review
Super kind helpful and informative!
December 2, 2025
Unprompted review
Excellent customer service experience
Eden Fantasys' customer service was very responsive and a great experience. Nice to see a vendor dedicated to such great customer care!
February 6, 2026
Unprompted review
Awesome Customer Service!
Awesome Customer Service!! Edan Fantasy is an excellent toy shop. My husband and I are new customers and are very satisfied with our purchases. Thank you for your quick response and solution to our problem and replacing the product that broke. We will be returning customers.
February 6, 2026
Unprompted review
Best customer service ever helping to…
Best customer service ever helping to expedite shipping.
February 4, 2026
Unprompted review
Their customers service is A1
Their customers service is A1, that why I will recommend them.
February 2, 2026
Unprompted review
Sydney was superb
Sydney was so sweat and was very understanding. I hope i didn't sound to angry as I wasn't trying to be. I needed a refund for shipping becuse it didn't show up in time for what I had planed, even with me planing for 2 exstra days when I ordered it.
February 2, 2026
Unprompted review
They're very helpful and respond on…
They're very helpful and respond on time every time I email them!
January 27, 2026
Unprompted review
Great service!
Had a follow-up email from Ivy about a minor problem when checking out my order. They verified my shipping address and made sure to keep me updated! Their response was quick and informative! Thank you!
January 27, 2026
Unprompted review
Very helpful!
Very helpful!! Prompt response and very pleasant and easy interaction. Thank You
January 26, 2026
Unprompted review
Great customer service- credited my…
Great customer service- credited my account for the price of an item that failed outside of the 90 day warranty. Very quick and easy :)
January 19, 2026
Unprompted review
Stands by their products
The products are wonderful. But Customer Service is out of this world. They stand by their products.
January 20, 2026
Unprompted review
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