We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Extreme customer service being practiced
Not only did they work with me by email to make sure my order was correct, they also work to change my shipping and did so immediately I've never seen a place reply so fast with customer service and react so well to change this is the best adult toy store I've ever done with
December 15, 2025
Unprompted review
Love that store and the customer…
Love that store and the customer service.
December 12, 2025
Unprompted review
Incredible Ivy
My customer service rep Ivy was very thorough in answering all my questions a concerns. They were extremely sweet and very helpful. I would recommend this site to any of my friends.
December 10, 2025
Unprompted review
Easy as pie dealing with the issue
Easy as pie dealing with the issue
December 9, 2025
Unprompted review
Shipping mistake quickly fixed!
Apple had autofilled the shipping address for my order, somehow with an address I’ve never used,
I assumed I’d just be out of luck but Anna quickly put together a new order to replace my order, free of charge. It was much appreciated and I was surprised how quickly they responded to my text.
Excellent customer service!
December 9, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for sharing your experience! 💜 We’re glad we could quickly resolve the shipping mix-up and make sure your order reached you smoothly. It’s always our goal to respond promptly and make things right, and we’re happy it made a difference for you.
We look forward to helping you with your next order!
Warm regards,
EdenFantasys Customer Care Team
Very efficient and cooperative
Very efficient and cooperative. Awesome service...
December 9, 2025
Unprompted review
Fast, proffesional, like chatting with a friend
Representative was knowledgable, prompt and very pleasant. Very much like chatting with a friend who has special knowledge.
December 4, 2025
Unprompted review
Quick timely assistance
Quick timely assistance. Great attitude and awesome follow up
December 4, 2025
Unprompted review
Helped me solve my problem instantly
December 1, 2025
Unprompted review
Fast and accurate answer
November 29, 2025
Unprompted review
Ivy's customer service skills are…
Ivy's customer service skills are excellent, asked my issue, and immediately started resolving my issue, her response time was speedy, courteous and resolved my issue. It's rare to come across that kind of customer service these days. Keep doing what ur doing ivy. Thanks again
November 26, 2025
Unprompted review
A great shopping experience from start…
A great shopping experience from start to finish. Professional customer support and superior selection. Five stars!
October 22, 2025
Unprompted review
Me and my family friends are very happy…
Me and my family friends are very happy to the related item
November 25, 2025
Unprompted review
Very helpful
Very helpful. Appreciated the effort to work out an option for my circumstances. If things change in the future I'll definitely be back just because of the customer service alone. Thank you
November 24, 2025
Unprompted review
amazing product
November 6, 2025
Unprompted review
now these slams me so hard i convulse
November 11, 2025
Unprompted review
Product warranty
Had a defect in the product, but all support staff were friendly and resolved the issue in a very timely manner. Keep up the good work!
November 7, 2025
Unprompted review
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