Edenmoor Reviews 

1,807
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality and delicious taste of the meat, noting that it far surpasses standard supermarket options and provides great value. Consumers also appreciate the reliable delivery service and the careful packaging that uses wool to keep items fresh and secure during transit. However, some customers also noted occasional issues with delivery delays, with a few reporting that their parcels arrived thawed or partially defrosted. Reviewers additionally mentioned frustration with customer service responses regarding order inquiries, unexpected delivery placement, or unhelpful replies to complaints.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality, delicious... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional taste and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a wide split in experiences. On one hand,... See more

Order

Consumers find order experiences to be mixed, with many praising the efficient delivery, straightforward... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers are deeply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more

Rated 5 out of 5 stars

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more

Rated 5 out of 5 stars

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good.... See more

Rated 5 out of 5 stars

I ordered meat for Easter weekend delivery was in fact delayed by a day but the product arrived in perfect condition. The Pork joint was fantastic flavour and the cracking superb and light. My 5 year... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,807)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality

Clear, easy to navigate website, good selection of cuts of meat and at reasonable prices. It was delivered efficiently and on time by DPD and was well packed. I’ve frozen most of what was delivered but have so far eaten the pork and apple sausages and the everyday steak. Both were superb and I’m really looking forward to trying the pork steaks, chicken and sausages. So impressed with the quality of the meat and will definitely be buying more.

July 1, 2026
Unprompted review
Rated 2 out of 5 stars

Too expensive

Too expensive, not enough information about weight you are paying for.
I bought smoked, streaky bacon - tasted fine, but overpriced.
Topside of beef - haven’t had it yet, but VERY expensive.
Ox liver for our DOGS - super, super expensive! For the same price I get a carrier bagful from my local butcher, not 4 small pieces.
A small steak, which I haven’t tried yet, but VERY overpriced.
I would rather buy direct from the farm, but the pricing is way too high for ‘normal’ people to be able to afford. Such a shame.
RESPONSE TO YOUR RESPONSE:
I don’t expect you to compare to supermarkets, but your prices should be comparable to local butchers, or at least not the 200% mark up on your ox liver. Your prices should be reasonable if you expect to succeed.

July 1, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Carol,

Thank you for taking the time to share your feedback.

We're pleased to hear you enjoyed the smoked streaky bacon, but we're disappointed that you felt our products didn't represent good value.

At Edenmoor, we don't aim to compete with supermarket pricing or commodity meat. Every cut comes from animals raised to exceptionally high welfare standards, on regenerative farms. Those standards come with significantly higher production costs, but they're also the reason our customers choose us.

We appreciate your comments regarding product weights. Every product page clearly states the pack weight before purchase, and we continually review how we present this information to ensure it's as clear as possible.

We completely understand that our products won't suit every budget, and we respect that different customers place different value on provenance, welfare and farming practices. For those who prioritise these standards, we believe our pricing fairly reflects the quality of what they're buying.

Thank you again for your honest feedback, and we hope you enjoy the remaining products in your order.

Best Wishes,
James

Rated 5 out of 5 stars

Love the ethos/Love the product

I love the ethos, love the product. It has taken some time to find the cuts I wanted, the mutton I wanted, the raw cheese I wanted. But now I have found them and they are such delicious cuts of meat/cheeses, there is no going back for me. Delivery was great. Very very happy with Edenmoor.

July 2, 2026
Unprompted review
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Reply from Edenmoor

Thank you so much for your wonderful review!

We're delighted to hear you've found exactly what you were looking for. It means a lot to know you're enjoying our selection of mutton, raw cheese and other cuts, and that our ethos resonates with you.

We're also pleased your delivery went smoothly. Thank you for choosing Edenmoor – your support means the world to us, and we look forward to serving you again soon!

Best Wishes

Liz
Edenmoor

Rated 2 out of 5 stars

Our first order under the Edenmoor…

Our first order under the Edenmoor banner. The order arrived on time and I immediately opened the box only to find that the chicken breasts were either partially or almost totally defrosted. I messaged Edenmoor as follows:
Order gratefully received thank you. Some of the children breast are partially defrosted and some are almost completely defrosted. Will they be okay/ safe to put into the freezer? Really disappointed to say that it was a week ago and no one responded.

June 23, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Paul,

Thank you for the review.

I have sent you an email as we have not received any emails from you and the team are keen to review this for you.

Best Wishes,
James

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Rated 5 out of 5 stars

Edenmoor butcher meat etc is ACE and…

Edenmoor butcher meat etc is ACE and cannot fault it at ALL I would not listen too any negative comments until you try it yourself !!
Great delivery great taste and sustainable farming, grass fed organic what's not to like about that 💯💯💯💯💯

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Totally scam

Totally scam, send mainly bone as brisket.

June 26, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi, we're sorry to hear you're disappointed with your order.

We have reached out to you via Trustpilot but are yet to receive a response as we do not recognise your order details.

We'd really like to look into this for you. If you could send us your order number and a photo of the brisket, our team will review it and make things right if something wasn't as it should have been.

Thank you for bringing this to our attention.

Best Wishes,
James

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Rated 5 out of 5 stars

I would prefer to wait awhile before…

I would prefer to wait awhile before commenting on quality. Certainly, your chicken is excellent but I want to wait until I've had steak. ( Only me & a cat these days so I don't require large amounts.) What I would like to say is that your packaging is superb - you couldn't do any better ! Everything arrived in excellent condition.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Meats.

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering again from them.

June 13, 2026
Unprompted review
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Rated 5 out of 5 stars

As always everything arrived fresh and…

As always everything arrived fresh and well packed. The chicken was amazingly tasty.

June 22, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Thank you for your lovely review!

We're delighted to hear that everything arrived fresh and well packed, and it's fantastic to know you enjoyed the chicken so much. We take great pride in the quality of our produce, so feedback like this really means a lot to the team.

Thank you for your continued support, and we look forward to supplying you again soon!

Best wishes,

Liz
Edenmoor

Rated 5 out of 5 stars

Excellent quality meat

Excellent quality meat. I ordered pork neck and a bavette steak. Both were excellent quality. Reasonably priced and quick delivery

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! So good that I almost don’t want to share how great they are.

June 11, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Thank you so much for your lovely review!

We’re really pleased to hear you’re enjoying everything so much — that’s exactly what we aim for. It means a lot that you’ve taken the time to share your feedback, even if you’re tempted to keep us your little secret!

We truly appreciate your support and look forward to looking after you again soon.

Best Wishes
Edenmoor (Formerly Pipers Farm)

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Rated 5 out of 5 stars

Can’t fault them

Since I found out that basically all supermarket stocks meat from one supplier that slaughters animals in the most inhumane way possible, I’ve been looking for a company that does it differently. Turns out there are only about two in the entire UK and this is one of them. I’m pleased to report that the bacon I bought from them was absolutely delicious as well. It also arrived really quickly (within a day pretty much). I haven’t tried the sausages yet but I’m sure they’ll be equally delicious. I’ll be buying all of my meat from here from now on (and being vegetarian the rest of the time).

June 11, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Thank you for taking the time to share such thoughtful feedback.

We’re really pleased to hear you enjoyed the bacon and that your order arrived quickly. It means a great deal to know you’re happy with both the quality of the produce and the service you received.

We take huge care in working with our farmers and suppliers, and your support for that approach is genuinely appreciated. We hope the sausages live up to expectations when you try them too.

We look forward to looking after you again whenever you need us.

All the best

Liz
Edenmoor

Rated 5 out of 5 stars

Very satisfied

Great service, reliable deliveries and good produce. Lovely meat (lamb neck fillet very good) and I order their 5 seed loaves in semi-bulk- we eat no other bread now!

June 11, 2026
Unprompted review

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