Edenmoor Reviews 

1,809
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality and delicious taste of the meat, noting that it far surpasses standard supermarket options and provides great value. Consumers also appreciate the reliable delivery service and the careful packaging that uses wool to keep items fresh and secure during transit. However, some customers also noted occasional issues with delivery delays, with a few reporting that their parcels arrived thawed or partially defrosted. Reviewers additionally mentioned frustration with customer service responses regarding order inquiries, unexpected delivery placement, or unhelpful replies to complaints.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality, delicious... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional taste and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a wide split in experiences. On one hand,... See more

Order

Consumers find order experiences to be mixed, with many praising the efficient delivery, straightforward... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers are deeply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more

Rated 5 out of 5 stars

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more

Rated 5 out of 5 stars

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good.... See more

Rated 5 out of 5 stars

I ordered meat for Easter weekend delivery was in fact delayed by a day but the product arrived in perfect condition. The Pork joint was fantastic flavour and the cracking superb and light. My 5 year... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,809)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

Just received my second delivery

Just received my second delivery. There was a delay at the couriers by a day but the products still arrived in perfect condition.
I have used the wool packaging to line my hanging baskets and as nesting material for the birds who have been seen flying off with beaks full!
The quality of the meat is excellent. Melts in the mouth and portion sizes and price reflect the quality and standards of the food which for me is extremely important for my health and wellbeing and that of my family. Thank you :)

May 5, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Julie,

Thank you for your continued support, we’re delighted to hear your second delivery arrived in perfect condition, despite the brief delay in transit!

It’s especially lovely to hear how you’ve repurposed the wool packaging. Sustainability is an important part of what we do, so knowing it’s found a second life, and is even being put to use by local wildlife, is a pleasure to hear.

We’re also very pleased that the quality of the meat continues to meet your expectations. Our focus has always been on sourcing and producing food to the highest standards, with both flavour and wellbeing in mind, so your comments truly resonate with what we aim to achieve.

Thank you again for taking the time to share your experience, we look forward to serving you again soon.

Best Wishes,
James

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Rated 5 out of 5 stars

Highly recommended

I recently ordered a leg of lamb + cheeses for a special dinner party. The meat was lovely and the cheeses were gobbled up by my six guests. I order from Edenmoor regularly as I did when it was Pipers Farm. Highly Recommend them.

May 2, 2026
Unprompted review
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Reply from Edenmoor

Hi Beatrice,

Thank you for your kind words and continued support, it truly means a great deal to us.

We’re delighted to hear that your dinner party was such a success, and that both the lamb and cheeses were so well enjoyed by your guests. Creating products that can be shared and appreciated on special occasions is at the heart of what we do.

It’s especially meaningful to hear from customers who have been with us since our earlier days. Your loyalty over time is something we never take for granted, and we’re very pleased to have you continue that journey with Edenmoor.

We look forward to serving you again soon.

Best Wishes,
James

Rated 3 out of 5 stars

I liked the prompt delivery

I liked the prompt delivery . I was taken aback by how much packaging was involved .i can only assume my monies paid for it and not the product . The portion sizes were on the small size and to my mind not value for money . For £70 and spent on the cheaper cuts it did not provide much product .Tasty. and enjoyable but didn’t go far at all .
I doubt if in these thrifty times I will be buying again .

April 23, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi John,

Thank you for taking the time to share your thoughts. We’re pleased to hear you enjoyed the flavour and overall experience.

At Edenmoor, every element of what we deliver, from packaging to portioning, is intentionally considered. Our packaging is designed not only to present the product beautifully, but to ensure it arrives in perfect condition, preserving quality and freshness throughout transit. It is an essential part of the experience rather than an added extra.

In terms of portion size, our focus is firmly on provenance, craftsmanship, and the quality of each cut. We work with carefully selected suppliers and prepare our products to deliver a refined dining experience at home. This approach naturally differs from volume-led offerings, and while it may not align with every expectation of value, it reflects the standards we uphold.

We do understand that considerations around spend are especially important at the moment, and we genuinely appreciate your perspective. That said, we remain confident in the quality, care, and overall experience that defines Edenmoor.

Thank you again for your feedback.

Best Wishes,
James

Rated 4 out of 5 stars

The cuts of meat that cant be bought…

The cuts of meat that cant be bought from my area.
Tha packaging is un believable (a new flower bed covered in lambswool).
Black pudding with rhubarb. What a starter!
I could go on but I have to keep reading your recpe book.
Thank you Edenmoor.
Pity you dont do tripe.
Best wishes for you lovely company.
Gillian Kitcherside

April 24, 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Gillian,

Thank you for the wonderful review and comments on our carefully selected packaging!

We hope to continue sharing some more delicious meals with you soon.

Best Wishes,
James

Rated 5 out of 5 stars

I’m so glad to have found you

I’m so glad to have found you, as sadly, we have no butcher shop near us, and supermarket meat nowadays is just poor! The meat products at Edenmoor are excellent, obviously just another level, and my boys immediately noticed the difference.
We now order regularly and try something different each time. We also love the yoghurts, and our dog enjoyed the rabbit ears and chicken feet purchased a few weeks ago ,

April 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Really disappointed

First order received promptly but the most expensive items, lamb rumps, replaced by cheaper chicken fillets I didn’t want. No explanation provided. Can get through on phone and have sent message via website. Hope to get quick response or will have to contact my bank for chargeback.

April 22, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Sara,

Thank you for your feedback.

We’re sorry for the initial disappointment caused by the incorrect item in your order, this is not the standard we aim to deliver, particularly when it comes to our premium selections.

We understand that you have since been in contact with our team, and we’re pleased this was resolved promptly, with a refund issued. Our team is always on hand to address situations like this directly and ensure a fair outcome.

We appreciate you bringing this to our attention and thank you for your patience while it was resolved.

Best Wishes,
James

Rated 5 out of 5 stars

I've tried many many sausages from all…

I've tried many many sausages from all sorts of outlets including local butchers but at last, sausages that actually taste like sausages. Nice thin skin, not heavily laden with salt and pepper (the best thing ) no grissle and good textured meat in the sausage itself. The best I have had for years so please don't change the recipe!

April 11, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Peter,

Thank you for such thoughtful feedback, it’s a pleasure to read.

We’re delighted to hear our sausages stood out, particularly given how many you’ve tried over the years. Achieving that balance of flavour, texture, and simplicity is exactly what we set out to do, so it’s rewarding to know it resonates.

You’ll be pleased to know that consistency is something we take very seriously. Our recipes are carefully developed and preserved to ensure the same standard every time, so there are no plans to change what’s clearly working.

Thank you again for your support, we look forward to your next order.

Best Wishes,
James

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Rated 5 out of 5 stars

I have been using Edenmoor (Pipers…

I have been using Edenmoor (Pipers Farm) for quite a few years and am always delighted with the meat they send and the prompt efficient service that they provide.
The quality of their product is superb and all produced in an environmentally friendly and humane way.

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Good Nutritious Food

I never buy supermarket animal products. Animal welfare is my concern when planning meals. The benefits to health and wellbeing are unparalled when trusting that the methods of farming and producing food are in line with my wishes. Thank You Edenmoor for the careful selection of nourishing foods. I love them and some of your items are difficult to source elsewhere. For example Cultured Butter. Yawl Mutton. Slow cooking ingredients including chicken carcasses. Raw Milk Cheeses.

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

My thoughts are mixed

My thoughts are mixed - the flavour and tenderness of my pork joint was lovely, but it refused to make much crackling. I have been cooking for 50 years and am famous with friends and family for my crackling which always works for the entire length of the joint. So as I have never cooked pork which has been frozen I can only assume that is the cause. Wonder why they cannot deliver pork etc not in the frozen state. As said flavour was fabulous but will not order again if can only come frozen.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Its the very best.

I have been doing my meat shopping with pipers farm for a very long time,
This is one of the best thing i ever done.
I have noting to complain about.
It is the best of the best.

Clive

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered meat for Easter weekend…

I ordered meat for Easter weekend delivery was in fact delayed by a day but the product arrived in perfect condition. The Pork joint was fantastic flavour and the cracking superb and light. My 5 year old grand daughter made a point of telling me the sausages were the best!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Quality & Service

Superb - from easy ordering to exact delivery date. Venison Wellington was delicious and the Fillet of Lamb fantastic. Will be buying again 😋

April 2, 2026
Unprompted review

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