Edenmoor Reviews 

1,809
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality and delicious taste of the meat, noting that it far surpasses standard supermarket options and provides great value. Consumers also appreciate the reliable delivery service and the careful packaging that uses wool to keep items fresh and secure during transit. However, some customers also noted occasional issues with delivery delays, with a few reporting that their parcels arrived thawed or partially defrosted. Reviewers additionally mentioned frustration with customer service responses regarding order inquiries, unexpected delivery placement, or unhelpful replies to complaints.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality, delicious... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional taste and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a wide split in experiences. On one hand,... See more

Order

Consumers find order experiences to be mixed, with many praising the efficient delivery, straightforward... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers are deeply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more

Rated 5 out of 5 stars

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more

Rated 5 out of 5 stars

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good.... See more

Rated 5 out of 5 stars

I ordered meat for Easter weekend delivery was in fact delayed by a day but the product arrived in perfect condition. The Pork joint was fantastic flavour and the cracking superb and light. My 5 year... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,809)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Pipers made my Christmas!

Pipers deliver again. In what is such a busy time of year, I had a last minute change to my order. The lady on the other end of the phone was fantastic, the order arrived on time and Pipers made my Christmas. The Turkey was the best we have ever had and don’t get me started on the pigs in blankets. Well done to the Pipers team

December 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Mouthwateringly good...

I've been using Piper's Farm for a couple of years now and really no other place compares. The produce is delicious, comes quickly and efficiently and packed well. I particularly love their chicken thighs and the Picanha steak is mouthwateringly good and great for feeding lots of people. You get great rewards for loyalty which I enjoy too :)

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Always had lovely meat from Pipers

Always had lovely meat from Pipers, and the duck breasts are amazing. Also excellent customer support when needed.

I do think there’s been some “shrinkflation” over the years with some of the meat portions - they seem to have gotten smaller recently, my lamb cut was 85g (about 3oz) and tiny, I need bigger portions to feel satisfied (works out expensive to use two portions), so do check the portion sizes when buying. It would be better to have the option to pay a bit more for a 4oz cut.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful tasting meat & a high quality service.…

I have bought 2 orders from Pipers farm, Christmas Turkey joint and more recently a Roast Beef joint. The quality and taste of the meat in both cases was superb and they tasted delicious. Both orders arrived on time and were very well packaged and arrived in top condition. Pipers farm provides a top end service.

January 16, 2026
Unprompted review
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Reply from Edenmoor

Hi Dave,

Thank you so much for the kind words and also for the 5 star review!

I am very happy to hear that you've enjoyed your recent orders with us and that the service has matched the high standards we want our customers to hold us to.

We look forward to sharing plenty more delicious products with you.

Best Wishes,
James

Rated 5 out of 5 stars

The order from start to finish was…

The order from start to finish was fantastic, although one item could not be delivered we were told prior to delivery and a swift refund was received, packaging of the product was great, will definitely be ordering again.

January 15, 2026
Unprompted review
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Reply from Edenmoor

Hi Jason,

Thank you so much for the kind words and 5 star review!

I'm really pleased to hear that you found everything to be enjoyable, as we do like to think that the whole experience from start to finish should be just as enjoyable as when you finally sit down at the table to enjoy our wonderful products.

Best Wishes,
James

Rated 5 out of 5 stars

Fabulous food with great principles

Fabulous food with great principles. I’ve used them many times, but we especially love the goose at Christmas and the wild game stew/pie packs.

December 22, 2025
Unprompted review
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Reply from Edenmoor

Hi Michelle,

Thank you so much for the 5 star review!

We are incredibly happy that you've been enjoying the Goose along with the other products like the Wild Game Pie Mix. We look forward to sharing plenty more delicious meals with you.

Best Wishes,
James

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Rated 5 out of 5 stars

What’s not to love about Pipers Farm

What’s not to love about Pipers Farm?
Fantastic range of Chicken and cuts of meat. I’ve been a customer for many years now.
A personal favourite of mine is the chicken wings and selection of different burgers.
Recently tried the Duck breast which is also fantastic

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Best meat you can buy

I can't eat meat or chicken from any other shops except Pipers Farm, the quality, service, packaging and delivery are all first class as for the taste of the meat, any kind of meat is so tasty, the taste of the goose this Xmas was excellent, my grand children loved it and Sora (8) made me laugh saying "it 's the best meat I ever had in my entire life" 😆😆. Highly recomended for a very healthy food. Thank you Pipers Farm for all your hard work and all the best.

December 25, 2025
Unprompted review
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Rated 3 out of 5 stars

Usually great service, sadly only 9/10 this time…

I'm a long time customer and big fan of Piper's Farm and normally have no complaints whatsoever. Unfortunately my last order on 2January (PFS470322) included a request for boneless chicken thighs and I received bone-in chicken thighs.

January 2, 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Lynda,

Thank you for taking the time to leave a review and I am sorry to hear about the incorrect item in your delivery.

I can see that my colleague was in contact with you yesterday and I do hope that the goodwill discount code makes up the for the mistake.

Best Wishes,
James

Rated 5 out of 5 stars

Great food in a sea of poor quality

There is so much food on sale that is less than beneficial to our health that it can be difficult to find food that has been healthily raised, fed and cared for in its journey to us.
I tried Piper's Farm products after seeing one of their adverts and was very impressed with the food I ordered. Superb meats, excellent flavours, fine textures.... just what you want!
Delivery was quick and reasonably-priced and hte food arrived in good condition in their keep-cold packaging.
Overall I'm very happy with Piper's Farm products, and it's great to see them extending their range in recent times.
It's not the cheapest, but I firmly believe you get what you pay for... and if you have a petrol car for good performance, you wouldn't put diesel fuel in it!

November 15, 2025
Unprompted review
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Rated 2 out of 5 stars

Frozen 5 rib roast for New Year’s dinner arrived frozen on New Year’s Eve!!! Aaagh

I ordered a 5 rib roast fr New Year’s Eve dinner so requested delivery on 31st December.

Delivery was on time, however, I didn’t expect to receive it frozen!!! It would have taken 48 hours to thaw!! Luckily I rushed out to Sainsbury’s and purchased two of their 2 bone rib roasts (not frozen), which may not have been as tasty or had the same visual impact, but it was less than 1/2 the price and all my guests were happy with the quality.
I must have missed the fact I was buying frozen meat, all of the fresh meat deliveries I have had from everywhere else haven’t been frozen.
I can’t say anything for the quality of the meat, I haven’t eaten it. The 2 stars is for the shipping.

December 31, 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Dear David,

Thank you for taking the time to leave a review, and I’m very sorry for the disappointment you experienced with your New Year’s Eve order.

All of our meat is frozen at peak freshness shortly after preparation to preserve quality and reduce food waste, and it is supplied frozen unless explicitly stated otherwise. We do make this clear on our product pages, but we fully appreciate that this can be missed, particularly if you were expecting a fresh delivery based on experiences elsewhere. I’m sorry that this wasn’t clear at the point of ordering and that it caused inconvenience at such an important occasion.

I’m pleased to hear that your guests still enjoyed the meal, though I regret that our rib roast wasn’t able to be part of it on the day. If you do decide to enjoy it at a later date, we hope it proves to be as flavoursome as intended.

Thank you again for your feedback as it’s genuinely helpful, and we’ll continue working to make our ordering and delivery information as clear as possible.

Best Wishes,
James

Rated 4 out of 5 stars

Great as usual I always buy my beef or…

Great as usual I always buy my beef or chicken bones from piper farm my bone broth has always turned out great

Only disappointing side is the price, it’s gone up significantly and yes we all know it’s because everything else is going up but these are bones…. Shouldn’t be that expensive

January 5, 2026
Unprompted review
Rated 4 out of 5 stars

The products are superb and good value…

The products are superb and good value for the quality of meat. The only reason I’m giving 4 stars is due to the poor performance of DPD on the delivery as they didn’t even get the correct street, I then had to go hunting for my parcel. When I reported the issue to Pipers they were very helpful and refunded my delivery charge. I will be using them again.

December 25, 2025
Unprompted review

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