Your representative explained well re: cancellation of Prime membership, the facility to add family members and the use of voucher for this year and its limits. He also guided me through the proces... See more
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Review summary
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Reviews shaping this summary
Inadvertently started a 1 year premium membership for the edreams site, no big advertising, no big words or signs, price nowhere to be seen. Money was taken 2 weeks after I booked my flight direct f... See more
Phanguni has been very exceptional with her job, she was very helpful and make things very understanding for me. I was angry at first i wanted to cancel my subscribtion but she did everything and he... See more
My réservation was ok and I dont have much more to add on this. I tried to change my flightback but this was not possible at all, unless to take a flight at 7. 00 in the morning. Thd delay of... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.2
Great
413K reviews
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Kind and efficient employee
Kind and efficient employee. Long wait before talking to an agent but the call was 5 stars.
August 6, 2026
I wanted to cancel my subscription but…
I wanted to cancel my subscription but the agent was able to share other information I was not aware of
August 6, 2026
Great customer service
Great customer service. Massive thank you to Abhishejk for helping me this evening and making everything so easy. Much appreciated.
August 6, 2026
Me ha atudado
August 6, 2026
Scam web website
Scam web website, advertising the price until you get right to the end, then a 135 pound fight suddenly becomes over 200, unless you join their discount 'club' for 99.99 pounds a year.
Cheaper as it turns out to go directly to Ryanair App.
Basically avoid.
August 6, 2026
Unprompted review
the employee was very friendly and…
the employee was very friendly and forthcoming. It was a very pleasant experience to work through my problem with him.
August 6, 2026
Perfect agent
Agent who I was speaking with 18.16 date 06.08.2026. He one of greatest, explained everything very well, and my opinion changed already. Very good service
August 6, 2026
Adhmad abdelrazeq was extremely helpful…
Adhmad abdelrazeq was extremely helpful and obliging. Zero wait time and resolved my query quickly.
Although I ended up calling to cancel prime, I ended up getting a great deal and staying for a year. Thank you Adhmad
August 6, 2026
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