Edward Ashdale Estate Agents Reviews 17

TrustScore 4.5 out of 5

4.5

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Company details

  1. Real Estate Agents

Written by the company

Edward Ashdale are an independent, 21st century company with old fashioned values, our focus is on delivering the highest standards of service through knowledge, both technical and practical, experience and customer focus. We specialise in residential sales, lettings, property management, land and new homes throughout Bromley, Beckenham, and the surrounding areas.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Over the last year

Over the last year, I have had the pleasure of working with Sam Samuel from Edward Ashdale on several complex jobs. Despite already being highly recommended to me, It was still a pleasant surprise to be so impressed with the level of professionalism and expertise he brought to the process. From start to finish Sam showed a deep understanding of this area of work and was able to advise me clearly, and explain a number of complex issues. Each valuation he has undertaken for us has been thorough, accurate, and highly relevant, providing the comprehensive professional assessments we needed.
I have no hesitation in highly recommending Sam Samuel and Edward Ashdale to anyone seeking a reliable, knowledgeable and detail-oriented surveyor.

Marcel Baettig
CEO Bow Arts Trust

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Hands on professional help.

Hands on help.
A professional team that have been fabulous each time I have wanted to rent a property and find tenants.
Brilliant letting team who are always on the ball. I wouldn't use anyone else !

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

A Breath of Fresh Air

Edward Ashdale is our first experience of dealing with an independent Estate Agency and it is like a breath of fresh air. We know everyone in the office and they know us. There has never been a problem in contacting anyone when we have had a query and each time we have been dealt with in a professional and timely manner. They were very good in finding the right type of tenant for us and we would highly recommend Edward Ashdale.

March 31, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

From the moment I first contacted Edward Ashdale I have been met with total professionalism from all the members of staff I dealt with. Queries were dealt with promptly and when moving house could have been so stressful, my move was anything but. From my experience I would happily recommend them for all property rental matters

March 30, 2022
Unprompted review
Rated 1 out of 5 stars

Owners and renters beware

Owners and renters beware, as your deposit is at risk with this Estate Agent. As a property owner I used this agent to find, vet, draft contract and collect tenant deposit. I received an information pack from the agencies that the tenants money was deposited with DPS in government regulated timeframe, however when tenants moved out and I wanted to withhold monies I found out from the tenants that money was not actually placed in the DPS within the agreed timelines. It came to light that this did not happen once, but on multiple occasions. My experience is that Openrent is certainly more reliable, cost effective and responsive than this agency. No matter what response is provided by this agent I would encourage you to use another Estate Agent.

March 1, 2022
Unprompted review
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Reply from Edward Ashdale Estate Agents

1. The 'tenants deposit' was registered within the appropriate time scale. Neither the tenants, who we will issue a copy of this post to will complain or dispute this.
2. There was a change of tenancy during the original period, in which you claimed from the outgoing 'tenants deposit' during the changeover, without referral to the deposit protection scheme.
3. Another deposit was submitted and registered to reflect the new tenants. You declined to commission another check-in/check-out report and a new inventory ostensibly to avoid the costs. This is where technically any future claim for the 'tenants deposit' could be compromised.
4. On expiry of the second and final tenancy you did indeed wish to make a claim. Virtually the entire amount from the 'tenants deposit', which the tenants decided to dispute.
5. The claim was referred to the Deposit Protection Service as a dispute and then properly considered by an independent panel and an adjudication process.
6. At no point was the timescale for registering the 'tenant's deposit' in question. The tenants have not complained about this and would be entitled to make this complaint had this happened.
6. An independent adjudicator for the Deposit Protection Service properly considered your claim and evidence through usual legal procedures and a decision not to award you with any of your claim from the 'tenant's deposit' was made.
7. The Deposit Protection Service ordered the entire amount of the 'tenants deposit' be returned to the tenants.
8. You contacted the Deposit Protection Service who refused to communicate with you.

We have no record of issues with the handling of 'tenants deposits'. We offered to hand deliver the Deposit Protection Service's final report and a meeting to discuss, but you retorted with warning if we went anywhere near your property you would sue for trespassing.

Ultimately we're sorry your claim for the 'tenant's deposit' was not succesful and understand your dismay at the decision made by the independent panel of the Deposit Protection Service. We feel you should have been awarded some of the deposit, but perhaps the inflationary nature of the claim, coupled with there being no updated inventory or check in report damaged your chances of success.

Edward Ashdale


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Rated 5 out of 5 stars

House sale

My house has sold so quickly and I cannot thank the staff at Edwardashdale enough for their part in this sale. A professional team who have supported me thoroughly through this experience which can often be extremely stressful yet wasn’t.

March 16, 2021
Unprompted review
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Reply from Edward Ashdale Estate Agents

Hi Ann

Thank you so much for your feedback, we are happy you are pleased with our service and we wish you the very best.

Rated 5 out of 5 stars

Great Service

Efficient and upfront this estate agent was always available for any help needed. As a first time renter their knowledge was invaluable.

March 19, 2019
Unprompted review
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Rated 5 out of 5 stars

Very professional

Kept me updated throughout the sale and also did some of the chasing around that ones with the sale. 100% professional at all times, will definitely use them again in the future.

March 13, 2019
Unprompted review
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Reply from Edward Ashdale Estate Agents

Thank you Kerri

Rated 5 out of 5 stars

I have beeen a client of Edward…

I have beeen a client of Edward Ashdales as a londlord and bought and sold property through them . I have always found the team very helpful and always willingl to help . I would recommend anyone to use them & I have done so . Murat Durmush

November 23, 2018
Unprompted review
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Reply from Edward Ashdale Estate Agents

Thank you for your review.

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