I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
E-fax is the best remote fax operation around. I was able to set it up in 30 seconds and receive an important facts. Anyone who wants to be well equipped will love the customer service and the live s... See more
Company replied
A few years back my companies CFO set our escrow department up with an eFax account. Well, he retired some time ago and as the IT admin there was a recent request for me to add an additional line to t... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to set up
Very easy to set up, great customer service. Easy to connect with a person to answer questions.
March 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Cindy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and our service is easy to setup. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Very helpful and efficient.
March 26, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Tracy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Problem free service for years and prompt support
I had used MyFax services for years without any issues arising. Their online support was always very prompt and dealing with Elizabeth V on account matters was very pleasant and swift. I can only recommend them to anyone who needs an online fax service
March 22, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Ralph and We appreciate you for sharing your experience here and we are very glad to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
excellence service and professionalism
March 24, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Fantastic customer service
March 20, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback TD and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Reply from eFax
Thank you so much for your wonderful feedback Marten and We appreciate you for sharing your experience here and we are very glad to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Great service
Used this service for many years- excellent customer service and great service
Thank you
March 18, 2025
Unprompted review
Reply from eFax
Hello Jerry,
Thank you so much for your amazing feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very delighted to know you experienced excellent customer service and great service. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I was overwhelmed by the excellent and…
I was overwhelmed by the excellent and courteous service I received from Moe (if I got his name right) and his patience in dealing with the complex problem I had given him to deal with. It was absolutely the best customer service experience I have had in my life.
March 17, 2025
Unprompted review
Reply from eFax
Thank you so much Rudolf for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Moe.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
I had a great experience with Minh!
I had a great experience with Minh!! I would certainly use these services again.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Lashia. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh resolved your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I had a great experience with my agent…
I had a great experience with my agent because he had solved my issue in seconds. He was very professional and courteous, it didn't take him much time to make sure that my account was in good standing. Thank you.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Malinda. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh was very professional and courteous and was able to resolve your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Thanks again and may you have a wonderful day!
eFax Support Team
Great service with cancelation
Great service with cancelation. very quick and easy process. very much appreciated.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very happy to hear that your request was resolved quickly and easily. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
Quick and effective
Quick and effective. Listened to the issue and provided an excellent solution.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Bill. We appreciate you for sharing your excellent experience and we are very happy to hear that Elizabeth resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I called to inquire about not being…getting into my fx service
I called to inquire about not being able to get into my account and Elizabeth V. was very helpful and understood that I was having a Senior moment. LOL! Thank you so much Elizabeth for understanding and helping me to solve the problem.
March 6, 2025
Unprompted review
Reply from eFax
Thank you so much Adina for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Elizabeth.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
AMBR
Yes, it was. Meghan was supportive and got to resolve my problem effortless.
March 6, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Carmen and We appreciate you for sharing your experience here and we are very happy to hear that Meghan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Great Experience
Very responsive and very friendly. Handled everything with a professional attitude.
March 3, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback M Scott. We appreciate you for sharing your excellent experience and should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Thanks again and may you have a wonderful day!
eFax Support Team
^RA
I was facing an issue with sending a…
I was facing an issue with sending a fax and reached out to customer service for assistance. Elizabeth V. helped me resolve the issue efficiently. It seems to be fixed now, but I have requested Elizabeth to escalate it for a long-term resolution.
Thank you, Elizabeth, for your patience and support!
February 27, 2025
Unprompted review
Reply from eFax
Thank you Yusi for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Elizabeth V was a great help with my…
Elizabeth V was a great help with my situation. Guided me through what I needed and got the job done.
February 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Sir KJT and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Iraia was awesome!
Iraia was very understanding about our closing of our account for the reason that we are closing the company using this service. She was very prompt at finding our company information and very clear in explaining the process of closing an account. I especially appreciated that she requested that we be reimbursed for a charge that was just put on our card for the coming year. I will definitely recommend efax to anyone asking for an ethical, reliable company for efax and related services.
February 26, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Mirelle, and We appreciate you for sharing your experience here and we are very happy to hear that Iraia was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Excellent service
February 25, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Barry and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Fraud / thieves
Fraud / thieves. They refuse to refund money even after I have asked for over 6 months to cancel my account, they keep telling me to log in. I tell them their site continues to not work properly and I cannot log in. They charge me AGAIN. 100% thieves. It's sad that they are so desperate for money that they have resorted to stealing from people.
February 21, 2025
Unprompted review
Reply from eFax
Hello Chad,
This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues getting your account cancelled. Please send an email to socialsupport@efax.com from the primary billing email address on your eFax account and we will be more than happy to resolve any issues you are having on your eFax account.
Many Thanks,
eFax Support Team
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