Efergy Reviews 79

Don't bother buying this one it doesn't work very good.
Sometimes the transmitters stop working or transmit wrong information. Then you have to pull the batteries out to reset the transmitters. Also they operate on batteries and nothing tells you they are low. There are no manuals to download telling you how the system works. As for the settings you have to input good luck getting help with that. Even when you get it setup the current readings are wrong. They don't match your electrical meter readings. KWh really out of whack. There is no real time monitoring except for the watt meter and it is up to 30 seconds slow.
Tech support doesn't do anything to help you. They don't give out a phone number. You have to contact them thru their website and wait till the next day to get a response and even then they will ask you for more information and then you will never here from them again. Then you contact them again thru their wedsite and the next day they will ask you for the ticket number that doesn't exist because you never gave one.

If you really want a good system that gives you real time info then buy Sense. It cost $300.00 but it is worth it. It's one device and can be installed in about 15 to 30 minutes. Also batteries not needed because it runs on your panel power. It takes time to find your devices in your home but it is worth the wait.

I had the system working and then for some unknown reason one trace failed on the top graph showing the hourly update. Then the problems started. The local agent in Australia did show a little interest but palmed me off onto Efergy. Well they basically do not give a @#*% and you get zero support. After getting no support and responses to my email, and persistent badgering I got proverbial we responded a few days ago it mus be in your junk mail. That was it but I was instant and then my unit stopped working all together.....they blocked my device.I tried ringing the European number and got a very rude ignorant person who said they do not give telephone support? Well they do not give email support I told him. So he told me to put my problems in an email. Still no answer. I tried the USA same response. The support person I traced to Canada, Luke O'Shea. He tells me he knows I have been given a refund and the problem is my network. Strange how it worked then suddenly was not even recognised anymore. So not only do they give little or no support but they also have no conscience as they just lie and wash their hands. Should say when asked to reset my account by the product agent in Australia they did send a couple of emails in short succession to ask if I have set my device up? It was to check they satisfactorily blocked it. Just be warned

Eventually setup the Efergy Engage hub with the transmitter after around 5 emails to customer support. The setup is not plug and play especially if you have an old or second hand hub.

App and website are a little basic, with few features. No push alerts for over expected/peak usage or lower than expected usage for a given time period if charging electric car or approaching limit of fuse box. Lots of potential, I hope they update the website and app. They do not allow you to add 0kgCO2 either if you have a green tariff which is odd too.

Suggest others look for alternative energy monitoring systems which have better features unless you already have some Efergy kit.

I'm referring here to efergy's "engage" product. I've used it since 2015 to monitor my grid and p.v. electrical power consumption and generation.
When I first got the equipment it worked straight from the box and its online dashboard accessible via PC or mobile app was, once I became familiar with it, pretty good.

My single star review is due to their total lack of technical support...

A week ago, following a power cut in our area, the efergy engage system did not restart. After checking that all connections were intact, and replacing the batteries in the 2 x transmitters, there was still no go, but I was quickly able to access their online chat service and an engineer talked me through several diagnostic routines, all of which were unsuccessful. The fault finding took the best part of an hour and I had to leave home for an appointment. Efergy's engineer said that we had just about exhausted the fault finding options, bur perhaps leaving the hub disconnected from my network and the mains might be a good idea.

On my return I tried reconnecting - but with no success.

Al the above is of no concern to me. Equipment goes wrong. It's how the supplier deals with the situation that is important, and I'm afraid Efergy are appalling.

Subsequent emails to them went unanswered - or were answered with "We've received your request and will get back to you with a response as quickly as possible." But there was no getting back to me!! Their response was "no response".
Subsequent to further emails from me I was advised to access their online chat service - only to find that the link to the service had disappeared from their support page.

Most frustrating of all is that they do not publish ANY UK phone number, or any way I can buy a replacement hub. (There is a published phone number if you don't mind making an international call to Spain).

I've binned the gear and ordered a competitors product, having first checked that they do have a working telephone line!

Once their support team came back to work after a 2 week Christmas break (an auto-email-response would have been nice guys) and reconfigured my complicated system It is good kit -& very easy to set up & use _ i shall be buying some more