www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,559)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality, competitive price! So pleased

I am so pleased with my frames. I’m not sure what I was expecting but the frames are much better than I imagined. Fantastic quality, dispatched quickly and great communication throughout.
Would definitely recommend and use again when I need made to measure frames!!

June 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic Service…

Absolutely brilliant service and top quality frame delivers securely within days of ordering. What online shopping should be like.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent comprehensive serbice.

Very good website, clear and straightforward. Order processed, manufactured and shipped promptly. Frame very well and securely packaged, a high quality product, easy to place picture in and hang. What could be better. I’d use them again at the drop of a hat!

May 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The website makes it easy to visualize…

The website makes it easy to visualize my painting different frames and mounts and my latest frame was the best yet. I would have been reluctant to choose a blue frame had I not been able to see how it looked uaing the website.
It only took three days from ordering to arriving at my door, and i love being able to track the manufacturing stages. it was very well packed, too with the frame secured inside the packaging so arrived in perfect condition.

May 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic company

The site was easy to use. I was kept informed at every stage of my order and the finished frame was exactly what I wanted. Will definitely use this company again if I need a non-standard frame, or just a frame that's a bit more special.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great! Brilliant service for 2 bespoke frames. Made really quickly and delivered super fast. Thank you!

May 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Omg what a company

Omg what a company. I am mostly let down when ordering bespoke online. Not with these, all frames were perfect sizing and the mounts are stunning. I working on a picture wall at home and ordered 25 different sized frames and they were amazing. I had one that got damaged in transport so they shipped me a replacement with no quibble at all. I am now using these as my 'go to'. Just moved into a new house and finally getting all the art sorted, this is very refreshing moment as so often disappointed! THANK YOU!

May 10, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Go elsewhere for your art needs

Go elsewhere for your art needs. Long delivery times and incorrectly measured frames supplied. Absolutely useless. When asking for a refund you will receive a not-so-polite response. Don’t waste your money and time, order from another supplier.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

My goodness! What a great company.

My goodness! What a great company. Ordered and delivered within a few days and the frame was perfect. Makes me what to buy more prints just to use e frame again!

April 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look