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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ability to filter out potential scammers and the thoroughness of the profile questionnaires, which helps in finding compatible matches. People also find the site easy to navigate and appreciate the variety of questions asked, believing they contribute to making positive connections. However, some people were dissatisfied with the subscription and pricing, finding it too expensive and noting that the inability to see pictures or message without a premium subscription was a significant drawback. There were also complaints about issues with the payment process, including difficulties subscribing and unexpected charges after cancellation.

What people talk about most

Website

People report ambiguous experiences with the website. While some customers appreciate its efforts to block... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers appreciate the thorough... See more

Subscription

Users describe negative interactions with subscription. Many reviewers express frustration with unexpected... See more

Price

Customers express widespread dissatisfaction with pricing, frequently citing unexpected charges and high... See more

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like that you are monitoring the website coz so far, you have already blocked 4 of the men who showed interest and communicated with me because of possible scamming activities. I am hoping to get m... See more

Rated 3 out of 5 stars

So far this new experience is ok. But other sites you do not need to be premium to see pics and message (if a member messages first)

Rated 3 out of 5 stars

eHarmony needs to open up more matches for us to see. Very minimal choices when there are many subscribed members. One plus, more quality choices than other dating sites.

Rated 3 out of 5 stars

I think having to pay the high price to be able to read the message is high. When you are a widow you want to meet a nice gentleman but don’t want to pay all that money plus the person who sends you... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Customer Care Information: help-singles.eharmony.com


Contact info

3.0

Average

TrustScore 3 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I friggin hate it

I friggin hate it. Its horrible! Don’t join unless you like to be tortured. You can’t stop profiles without a picture you have to open it then remove it sounds innocent enough try it! It’s not easy at all to reach them. Theres alot of scams. The worst thing is you read through a profile which takes time you go to send a message and its someone who either didn’t pay or perhaps you didn’t buy the right plan after 4 months I still don know but they want you to pay for it and they group it with 5 or 6 others to by so it can be like $50. Run don’t walk!!!!!!!

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Eharmony is a joke

Eharmony is a joke. They boast all these compatibility metrics and say you can send likes for free, but if you match you can't communicate unless you become a premium member. Which would be ok if you didn't have to commit for 6 months. So if you find your soul mate in the first month you still have to pay for 5 more months. And if it takes 6 months to find a decent person then the website isn't worth being on. It shouldn't take you 6 months to find someone compatible especially with all the metrics. Its a scam if you read the reviews its just a money grab. Match is better!

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

FRAUDULENT COMPANY

ENROLLED AS A MONTHLY MEMBER HAD A PROBLEM WITH ACCOUNT SET UP. TRIED TO RECTIFY BUT GIVEN OVER 7 PAGES OF Q&A .UNABLE TO CONTACT IN PERSON SO SENT MESSAGE THAT I WAS THINKING OF CANCELLING IF I COULDNT RESOLVE THE MATTER.THEY REPLIED BACK SAYING THEY HAD CANCELLED MY ACCOUNT AND STOLE £65 FROM MY ACCOUNT! I NEVER REQUESTED CANCELLATION AND AM ABSOLUTELY FUMING. I WAS AWARE OF THE EXPENSIVE CANCELLATION FEE AS A PENSIONER THEREFORE I DID NOT ASK FOR CANCELLATION. THEY HAVE STOLE MY £65 AND SAY IT IS THE FINAL WORD. SORRY IT ISNT-AVOID THIS CORRUPT THIEVING UNCONTACTABLE FOREIGN COMPANY OR SUFFER AT THEIR MERCY. YOUR BANK DETAILS WILL BE ABUSED AND USED TO FUND THE THIEVING PERSONNEL OF EHARMONY -BIG TIME.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

They charge a lot

They charge a lot, and you will see very few potential matches in your area. It seems like almost half don’t even have a picture. Don’t waste your money here.

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, took money from my account for an annual subscription that I had set to not renew in the app. Also did not email me first to notify of the upcoming subscription renewal. Asked for money back and they refused due to their T&Cs even though it's against UK Digital Markets, Competition and Consumers Act 2024.
I am so tired of companies going to these lengths to get money from consumers. Do not go near them. Better to go out and do something you love, a hobby and meet someone that way. Their personality testing dos not match up that well so it's all a con.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Wont stop charging for services not provided.

I contact them to cancel after the first week - because two people contact me as matches but they were doing fishing process. So now I have all my credit locked down.
I sent in a second request to stop the charges and they said no. So i am hoping to let future suckers know not to use eharmony without fully knowing the whole truth. when you commit it is for minimum of 12 months .
And don't give personal info out to the people on the site - Texting on site not easy and don't know whether anyone is seeing you messages. It has been a complete waste of money for me.

March 29, 2026
Unprompted review

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