eHarmony Reviews 3,894

Not a lot that I can say I’m just excited to get started

I can only see one profile, please fix

covering some bases that did not accrue to me.

Absolutely awful !! Dont waste your time or money as they get you to agree to pay £10 then try to charge you monthly even when you cancel they then threaten you with debt collectors for a bill of over £180 !! Absolutely disgusting ! DONT GO ON THIS SITE !!

Nearly all of the matches are later removed for site violations Nobody real seems to be on the site. IMO a waste of money.

This company has the worst customer service I have ever encountered. It takes 2 weeks for a reply and in most cases the reply is "based on the info you have supplied we can not help you" and this has happened at least both time as I have only contacted them twice :) so 100% success rate.

To add to that the app is extremely inefficient, full of FAKE spam profiles, and 50% of the users have no photos. If you are looking for a dating app, I advise that you stay away from it.

I need more modern and more simple service.
Also I think that payment is too much for your service...

I am not a subscriber because of the outrageous subscription start up expense. I would like to be able to try for a month before committing to long term. Match.com seems more economical.0

After much research on which dating site to choose, I ended up going with eHarmony. I already thought the website was overpriced, but they offered me a discount after chatting with a customer service rep. I decided to sign up with the highest possible membership option because I wanted the option of messaging more than 30 members per month. You cannot see the amount of members before you pay for membership because free search queries are limited entirely, which is the first part of the scam. After joining the site, I quickly found that there was only around 35 members in my area within my search queries (and I opened my search options as wide as I could). I was incredibly disappointed. None of the handful of members were appealing to me and I already knew that my 6-month membership would be an entire waste of money. I contacted customer service again, which by the way, is difficult to even get to on the website after clicking through 3 or 4 pages - there is no phone customer service, probably on purpose on their part to make things harder for us as customers. There is only text chat. I chatted with a rep about and she simply ignored my refund request and kept making suggestions on how to widen my search further, all of which were inapplicable to me. After maybe 30 minutes of this, she ended up telling me that a refund request was not able to happen because it is disallowed in my specific state - some states have a 3-day refund policy with eHarmony and some do not. I asked if she can make a simple exception to overturn the charge and cancel the membership since I had been on the site for only a few hours before I knew I would not be using it. She said no, and told me that I would need to email an escalation team member. I did. The escalation member replied and also denied my refund in the same exact way. Now I am out $179.76 and I will have to deal with either the same ~35 members for 6 months, or simply accept the fact that my money went out the window. eHarmony is a scam and does not care about its customers as they claim to. I do not recommend ANYONE to use this website. There are much better ones out there that are not money-hungry and actually are business-minded and customer service-minded. Do not use this website unless you want to risk having a similar terrible experience that I had.

Worst app, they literally want your money for business without any service. I would advise don't get stuck in contract of buying subscription, they ll be charge you even if you dont like or have subscription.

Amazing, easy, and user-friendly.

The majority of members are catfishing, not looking for love. I have been scammed, by at least six matches, sent by eHarmony. I thought the person I was communicating with was legitimate until they displayed suspicious behavior. I reported all of them. Eharmony removed all of the suspicious matches they sent, validating my suspicions. This means that during my membership, I have had no legitimate matches. I consider that my safety and security have been breached! Eharmony is putting all its members at grave risk of being financially scammed or worse. Their advertisements are false claims, and the site is fraudulent.
To this point, I have requested a refund three times and have been denied each time. I gave a fair amount of time and the benefit of my doubt in the beginning. Now, I feel like bait in a large catfishing pond. In addition, they put the onus on members to do the research on their matches. This is unacceptable. I would have thought that a “reputable and prosperous company”, with over 10 million users worldwide, would have a sophisticated safety screening process to protect its members.

To be sure, concerns are addressed by robotic A-I computers with a one-size-fits-all approach.

My photos and other professional information have been exposed to members for months. All the while, I thought there was a vetting process that eHarmony uses to keep members’ information safe from scammers, but it is evident there is none.

To note, I paid $346 to be an advertisement to scammers. I am totally disappointed with the misinformation used to lure people into a dangerously vulnerable situation. I am looking forward to a refund and an apology for the stress this has caused.
I don’t think it will happen.

***Update: Two
More scammers in two weeks. Warning, don’t be encouraged because you are getting likes and having text conversations for a week or more.
Litmus test: ask them to set up a video call. They run like the wind. It happened every time.
Another red flag, they ask you to communicate off the site…don’t do it until they agree to a video call. Scammers DON’T WANT TO SHOW THEIR TRUE FACE-IDENTIY-because it’s not the person in the profile picture. Try it!

It’s very good app for those looking for a serious life partner. I have only been on there for 3 days and fortunately, I am with the love of my life

I think it was hard to get in but I got in without no trouble

Worst dating website ever in history. Do not use them.

This site is a scam subscription do not pay them a dime .Dont waste your money o this fake company ripping people off.Betting off throwing you money out the windows better chance of getting it back because Eharmony will take and you will recieve no service.

I'm glad to be able to look at different profiles without being immediately contacted by someone or looking at a picture that is inappropriate like in my age dating.

Awful... Signed up for about half an hour, cancelled my subscription. They have 14 day cooling off period apparently and I got charged 65+ euro. Absolute scam, with hidden clause you don't see in t&C's. They make it difficult on purpose stay away from this site.

it was great because the Questions made you think about what you really want out of the other person

I have been on a lot of dating online services. Eharmony is the worst service in the dating industry. When I first signed up I chose the wrong service for the 1st hour I tried to call them to change the service but they are closed. When I emailed them they said after choosing service customer is binding in it without trial or change of mind but their policy is not transparent. Eharmony forced you to pay for 1 year which is very expensive like $70 per month and other plans but it only gives you one time discount then go back 2nd month original price. Most of accounts there are fakes and they try to take lots of your money just by giving you hope to know the right one by investing money in harmony. It is like scam and will not refund your money even after 1 hour you join it. It is the worse service and rip off service not even worth trying and too expensive.