While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ability to filter out potential scammers and the thoroughness of the profile questionnaires, which helps in finding compatible matches. People also find the site easy to navigate and appreciate the variety of questions asked, believing they contribute to making positive connections. However, some people were dissatisfied with the subscription and pricing, finding it too expensive and noting that the inability to see pictures or message without a premium subscription was a significant drawback. There were also complaints about issues with the payment process, including difficulties subscribing and unexpected charges after cancellation.

What people talk about most

Website

People report ambiguous experiences with the website. While some customers appreciate its efforts to block... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers appreciate the thorough... See more

Subscription

Users describe negative interactions with subscription. Many reviewers express frustration with unexpected... See more

Price

Customers express widespread dissatisfaction with pricing, frequently citing unexpected charges and high... See more

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like that you are monitoring the website coz so far, you have already blocked 4 of the men who showed interest and communicated with me because of possible scamming activities. I am hoping to get m... See more

Rated 3 out of 5 stars

So far this new experience is ok. But other sites you do not need to be premium to see pics and message (if a member messages first)

Rated 3 out of 5 stars

eHarmony needs to open up more matches for us to see. Very minimal choices when there are many subscribed members. One plus, more quality choices than other dating sites.

Rated 3 out of 5 stars

I think having to pay the high price to be able to read the message is high. When you are a widow you want to meet a nice gentleman but don’t want to pay all that money plus the person who sends you... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Customer Care Information: help-singles.eharmony.com


Contact info

3.0

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Go back to previous format

Mostly honest real people on the site...very few bots...would recommend going back to previous format for potential matches...I don't like the changes...you only send notifications of (new here) clients and in order to view the next one you either have to X them out or like to view the next one...many times you send a (new here) notification before the picture even posts...how can you make a determination before even seeing their photo?

March 5, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I wish I would have never signed up to…

I wish I would have never signed up to begin with. I've been on it for almost a month and still have 2 more payments. It is a complete waste of money and a joke and a half. More than 6-8 people who I have tried contacting and have gotten a response were 100% scammers or fake profiles. They all want to immediately get off the site and go to whatsapp or some other platform to talk. #1 Red flag. I have already been in two previous romantic scams but luckly trusted my gut at the last minute and did not lose any money. One of them was not even on eharmony but ourtime.com. Don't bother with that one either. I'm finding a lot of these online dating sites are nothing but scammers and I'm literally done with them. The ones that do reply are mainly out to scam you.
Luckly I did not lose any money but I would not want anyone else to either. These scammers need to find a better hobby. If someone ask you to get off the dating site, DON'T. Either talk on the site or not at all. If they insist on getting off the dating site, more than likely a scammer. That is the number one sign of a scam. I've already picked up on their tricks. I'm posting this so that others who do not know about the red flags to look for will not get scammed.
The main Red flags to look for:
#1 Getting off the dating site to text or chat on whatsapp.
#2 Broken phone, unable to video call, will do it when its more convenient (heard that plenty of times) It's never and will never be convenient for them.
#3 IF they mention anything about Crypto- currency at any pont in the conversation, Run for your life, block them and stop talking to them immediately.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not subscribe

No valuable matches, not a great experience overall, expensive subscription and no flexibility in canceling subscriptions. I have deleted my account months ago and requested for my subscription to be cancelled, but they won’t. So I am paying for a service that I am not using anymore. Very disgraceful!

March 4, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I dont know where to begin

I dont know where to begin. I tried to subscribe to premium, I was looped back endlessly to the same screen. My profile pictures were never approved. (Basically a profile picture of me with friends) nothing unusual. Can't see or talk to anyone if you don't have premium ( easy just subscribe right) NO. I tried endlessly to subscribe, and endlessly was looped back to the same window. Won't let me delete my account, once again looped back to the same windows. Like wtf are you guys doing with this app. Complete joke. Was really excited now I'm completely disappointed. Thanks

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Biggest Scam Ever

Biggest scam ever.

I have been locked out of Eharmony because of a new security feature that requires you to submit a one-time passcode in order to log into your account. The problem is that the code never arrives in my email inbox. I have exchanged over 15 messages with their customer service team, and they keep sending one-time passcodes that, when entered, do not work.

They have no phone number, no IT department to speak of, and the worst most incompetent customer service. I have been using the site for 18 months and really only matched with one person who ended up being a gaslighting, dishonest person who was not ready for a committed relationship. There has been an overall lack of quality matches on their platform. Don't waste your money.

I will be disputing my subscription fee and lodging a complaint against Eharmony with the Federal Trade Commission.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

RUN AWAY FROM THIS DATING APP.

RUN AWAY FROM THIS DATING APP.
THEIR ALGO IS GARBAGE, VERY LIMITED OPTIONS NEARBY, SO THEY START "MATCHING" YOU WITH PEOPLE 100S OF MILES AWAY, AND WHEN YOU HAD ENOUGH OF THEIR GARBAGE AND TRY TO CANCEL THE MEMBERSHIP THEY WILL COME AFTER YOU FOR THE REST OF THE MEMBERSHIP AND THREAT YOU WITH COLLECTION!!!!
YOU HAVE BETTER LUCK WITH FREE FACEBOOK DATING THAN WITH E-HARMONY!

March 3, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute con

Absolute con. Do not join this site. You are locked in for 24 months . You cannot stop paying untill the end of your term. Most women were spam or they wanted to contact off the web site.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

Ridiculously expensive especially when they list a different price than they charge you, a bunch of fake profiles, hardly any activity on this site. Absolute waste of time and money.

February 1, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not impressed at all

Not impressed at all! You spend hours going through photos and when you click to remove them they are back the next day! Really lame who has time to look through and never get any new one plus it’s not cheap just awful I suggest you don’t sign up for this service it’s a scam

February 28, 2026
Unprompted review
Rated 4 out of 5 stars

eHarmony is a trusted dating platform…

eHarmony is a trusted dating platform who screens people well. You blocked Patti Denise and sent me a warning that she might be a scam. I communicated with her for a month only by text because she said that she couldn't get another phone. In the end she said that someone got into her bank account and stole $8350.00. At that point, I knew it was a scam and got out.

February 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

⭐☆☆☆☆ Extremely Disappointing…

⭐☆☆☆☆ Extremely Disappointing Experience — Not Worth the Money

I honestly regret signing up for eHarmony. The app is very expensive, and unfortunately, the experience has not matched the price at all.

After paying for a subscription, I quickly realized that no one ever contacts me, conversations rarely happen, and the matches provided feel extremely limited. The platform claims to use advanced compatibility matching, but most of the profiles shown to me are people I don’t feel physically attracted to or compatible with at all.

What makes the situation worse is that you’re locked into the subscription. Even when you realize the service isn’t working for you, canceling doesn’t provide a refund, which feels unfair considering the lack of results.

For an app that markets itself as a premium dating experience, I expected better quality matches, more engagement, and flexibility for users who are unhappy with the service.

Unfortunately, this has been a frustrating and costly experience, and I would not recommend it to others.

February 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look