Einhell Reviews 

We bought a hedge cutter about 3 years ago, but rarely used it, although it’s been fine. However, we then bought a strimmer with the plan to use our existing battery - all fine till today, not long after the two year warranty must have run out and the battery won’t work. Both lights flash on the charger, seems like the battery’s had it. Not impressed at all given the limited use we’ve had and short time since buying.

Purchased a factory refurbished lawn mower direct from Einhell, it turned up with only three wheels and no fixings to put it together, So I can't even attach the handle, and no point anyway as it's only got three wheel's, It was left upside down when delivered due to being wrapped in black plastic and no this way up stickers, so the oil has run out, I have been promised the parts but no sign yet and customer service will not reply to my messages. I can honestly say this is how a company should not be run. Think before you buy from Ein hell, you will be wasting a lot of time on a company who don't care.
Ps, I never complain, until now 😠😠😠😠
Update
I received the parts I needed and put the mower together, to find it does not work, the return spring for the pull rope is not working. I am now returning for a full refund 😠😠😠 what an utter waist of time.

I purchased an Einhell self propelled mower just over a year ago, it was fine for a few months then it developed an intermittent electrical issue, then a petrol leak and finally the drive to one rear wheel stopped driving, I bought the machine off the Internet from Justlawnmowers who were not interested at all and then worse was to come when I approached several lawnmower repair specialists none of the four companies I approached would touch it stating that they cannot get parts for Einhell mowers, so iam stuck with an expensive piece of junk. Be warned I would never advise anyone to buy these mowers as there is no back up should anything go wrong also I did email Einhell but had no reply to date.

Cordless grinder failed with the common switch failure problem. Contacted Einhell who said send labels back a month ago which I did, have since been calling regularly to check progress. Just kept being told was being dealt with and would receive replacement. 10 days ago told was 3rd in queue to be actioned. Phoned today and obviously nothing had happened now being told replacement will be despatched in two days but not holding my breath. Not at all impressed by lack of response and pathetically slow service. No apologies for it from customer service staff. Have invested heavily in Einhell kit which generally has been great but very disappointed with appalling customer service response.

Update
Einhell contact below yes did reply NO response from them, obviously just respond to look good but do nothing.

I bought a drill 6 months later wouldn't work 3 months later finally got to send it back due to a back log. Then then they had non in stocks so was going to give me the money back same with the battery that failed 6 weeks on and nothing back and I even bought the new einhell drill 18v. Was looking at getting the multi tool and the 1/2inch inpact gun but if this is what I'm going to get for a service then I may start looking at a new range

Brought a circular saw and battery n charger in july from wickes great price. Was happy at first but soon realized it stops under loads or pressure not sure why? and only seem to be getting 3 cuts from the battery now and it dosent charge very well either now says its too hot.

First off I bought a drill, impact and grinder maybe 5/6 years ago and I can't fault these products.. I have have a wide range of these tools and just keep spending money on getting more and more...

The drill, impact and grinder I still use most days and nothing has gone wrong

Thankyou

15 months ago I bought second hand a einhell 18 volt grinder. Great just what i needed. 3 batteries too and cheap! Then I realised why the man sold it. As soon as any slight load was applied it stopped dead! The a battery failed (made 2017) not long life. Then the whole unit stopped. Try another battery? No go and on charging battery find both have been damaged by grinder. Look online for reviews. General opinion is RUBBISH! But here is one saying the new brushless motor model TE-AG 18 is a vast improvement and great! So I buy a bare body from Toolstation, but no batteries in stock.I still have one good battery and it works great, lot's of power no stopping. I need a second battery though, I find Wickes has a good deal on battery and charger and buy from them but when i try it the batter is totally dead and it says withe the new charger "battery fault" Take it back get another, that works fine, Untll after 6 months the switch gets stiff until impossible to move. Send it back to Toolstation and wait 2 weeks. After chasing it and another week get a replacement. 6 months later and another battery fails! And guess what? Switch is getting stiff too! You really want my opinion of Einhell???

Well Im suprised on the Negative stuff on here as i have a few Einhell tools and found some of them really good. Since owning the 18V Brushless Combi Drill i havent been using the dewalt Impactdriver as the batteries and power are great. The Cordless Hedge Trimmer really good 3.00ah lasts ages, The Corded Wet/Dry Vacum is powerful although the power lead & Hose are too short. I have however bought a cordless circular saw (not brushless) and it just jams and stops. Only used it a handful of times, maybe its the blade or maybe the brushless is better. I have had hilti, makita, dewalt over the years but it all gets expensive so thought i would try a cheaper option, Im looking to replace the dewalt multiool so will let you know how it goes with einhell.........

I purchased a cordless brushless angle grinder lasted 6 month. The switch just stop responding. I made a warranty claim and they sent me a new one. Within 2 months same problem. I then asked for my money back. No response to date been emailing but nothing. Not very impressed with the customer service

GC-PM 40 S self propelled lawnmower. Bought on 27 May, 2020. Engine failed 12, September 2020. Our lawn takes 15 minutes to mow. So 150 minutes or 2.5 hours of service.
Yes I check the oil before each use. Reading reviews the Chinese engine failure seems common.
I will let you know how Einhell service responds on Monday.

We are a professional lawn mower repairer who have obtained parts in the past. Now since the England based service is closed I have not received a response to my contact form made inquiry, not even an acknowledgement. Their machines require parts unique to their company. Reluctantly I now refuse any Einhell with broken parts or even require an air filter. A general point. Sellers should give notice to customers that if parts are needed they cannot be obtained

Brilliant service. I bought a lawnmower and a bag of parts where missing not a happy bunny. The support team where amazing I had a bag of bits put in the post and sent down to me.

In the past I gave Einhell a poor review, as I had some issues with batteries. But once you have invested in the tools a batteries it's quite hard to jump ship and go to another brand. In my work I use a wide range of 18v tools. Some brilliant some not so good. In truth Einhell are about the best for DIY. There is only a couple of the more expensive professional tools that are better. Best for DIY and medium size projects. (The battery failures I fixed with a soldering iron).

My Einhell strimmer lasted just 2 months. The base which holds the spools is made of thin plastic, once it touches a stone it flies off. I've glued it back 4 times now . Not robust enough to be a garden tool.

Einhall customer service is appalling as is there courier service Tuffnells. We bought a lawnmower which has already been repaired once and needs repairing again. My partner gets in touch with einhall who then get in touch with tuffnells to pick it up. On first occasion waited in all day with a no show then collected and repaired it. Now we have been told by einhall it will be collected and on 3 occasions waited in and tuffnells still not been to collect it. They never keep us informed as to what is happening. I am sick of my partner having to ring them and getting fobbed off, never mind the expense of having someone cut our grass. If its too much bother to organise collection just refund us.

Had one of there strimmers it lasted 3 weeks before the gearbox gave out. Sent it back and got a multi tool and the drive shaft fell out all the time. It was returned and got a sthil strimmer now and never looked back yes it cost a bit more but it lasts not like this low quality Chinese mate rubbish.

Great Mowers, GP PM 46 was my first bought mower and ist great. Great Value for money and does an excellent joB!

Einhell self propelled lawn mower .. good when I can get it to start!! Always been an issue .. can cut half my lawn then empty the box and it won’t start again to cut the other half. Wish I had never bought it.

It's a shame that I have to start by giving this company a single star but the option for zero is not a choice. I bought a mower from Tool Station thinking it would do the job that I had in mind for it, first thing I noticed was that EVERY time I used it ,I had to top up the oil which is something I have never had to do before with previous mowers but it was something I could live with as it was the only mower I had and couldn't afford to buy another one. Took it out last week , topped up the oil (again) and started to mow my grass, all was good until about 5 minutes in and it started making a "clacketty " noise, thought it didn't sound right so immediately stopped it only to find out it was the final demise of said mower. It has apparently bust the crank and done summat to the piston, this thing isn't even a year old and it's not like my garden is the size of Wembley Stadium so it's not been overworked. I wont bother my backside trying to get a refund as after reading customer care reviews on here I think I'd just be wasting my time but what I will do is warn other unsuspecting people to steer clear of this company and pay the little extra and get some quality.