Good - it’s an attractive and solid shed. Bad - lots of parts didn’t fit. The roof joints were for a shed of a different size. More inexplicably the window cills were about 0.5cm too big, wouldn’t f... See more
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Review summary
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Company details
- Garden Building Supplier
- Fence Supply Store
- Garden Center
- Greenhouse
- Land Allotment
- Landscaping Supply Store
Written by the company
Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.
Contact info
Brookfields Garden Centre, NG3 5RW, Nottingham, United Kingdom
- 0115 965 9900
- customercare@elbec.co.uk
- www.elbecgardenbuildings.co.uk
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to replace roof felt due to damage…
Had to replace roof felt due to damage and only having builder available for one day. Company would not refund cost of replacement.
October 17, 2023
Reply from elbec garden buildings
Dear Steve
We are sorry to hear that you had to replace the roof felt due to damage, and we understand the need for a quick resolution, especially with limited time.
We regret that we couldn't provide a refund for the replacement cost, as this manufactuers policy is to send out replacements to cover such issues and we appreciate your understanding.
Best wishes
elbec garden buildings
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The shed came on time and the driver…
The shed came on time and the driver was helpful and polite. However the roofing felt was damaged which I reported on the day of arrival. No replacement has been received as yet. Also one bag of screws are missing which I have reported on Monday 16th - October and these have not come. The roofing felt should’ve been protected for transport. I await 2 items.
October 13, 2023
Reply from elbec garden buildings
Dear Rosemary
Thank you for sharing your experience with us, and we appreciate your patience in waiting for the missing items. It's great to hear that the shed arrived on time and that the driver provided good service.
We apologise for the damaged roofing felt and the missing bag of screws. We'll follow up on these issues and make sure that the replacements are sent to you as soon as possible and we'll ensure that your concerns are addressed promptly. .
Best wishes
elbec garden buildings
Stay away
I think one star is to much I’ve just purchased a shed it was for a job not for me . it was in very poor condition so many knotholes. I completely understand it is a natural product and things like this can happen however called customer service and they said their quality control is that a very high standard can’t check every panel. However they couldn’t of checked my shed at all with every single panel had knotholes will never use again yes they offered me to send photos and can take up to 48 hr to respond time is money very poor Products and customer service
Stay away at all cost .
October 18, 2023
Unprompted review
Reply from elbec garden buildings
Dear Mike
In order to address your specific situation, we kindly request that you provide more detailed information related to your order; by sharing your order details through Trustpilot would greatly assist us in offering a comprehensive response.
Best wishes
elbec garden buildings
Can't believe had the cheek to email me…
Can't believe had the cheek to email me and asked to to rate my experience!!! I say no more. The option for zero stars wasnt there!
October 16, 2023
Reply from elbec garden buildings
Dear Lesla
We extend invitations to all our customers and do not cherry-pick. We believe in transparancy and offering everyone the opportunity to voice their opinions, as this is how we learn when we fall short of expectations and when we excel. Your feedback is invaluable to us, and we appreciate your openness.
Best wishes
elbec garden buildings
The quality of product is very poor
The quality of product is very poor, panels are out if square and therefore unable to assemble, very little or no quality control before despatch
September 21, 2023
Reply from elbec garden buildings
Dear Brian
Thank you for providing feedback, and we apologise for the problems you encountered with the product quality.
We're disappointed to learn that the panels were not square, making assembly challenging. This doesn't align with our quality standards, and we appreciate your feedback. We are more than willing to replace the panels, and understand your hesitancy to accept them.
As per your request, we've initiated the collection and refund process, which is subject to our terms, to address your concerns.
We would welcome you to visit our showsite in Nottingham, where you can inspect a range of sheds in person before making a purchase. Your satisfaction is important to us, and we're here to assist you.
Best wishes
elbec garden buildings
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The gentleman who delivered the new…
The gentleman who delivered the new shed was very nice
October 15, 2023
Reply from elbec garden buildings
Dear Chantal,
We're pleased to hear that you had a positive experience with our delivery driver. Customer satisfaction is our priority, and it's great to know that our team member left a positive impression on you.
Thank you for choosing elbec!
Best wishes,
elbec garden buildings
Shire Acenti Potting Shed
Excellent service from ordering my Shire Acenti Potting Shed to delivery. Brilliant that I could choose my delivery date when I ordered it. I was kept informed by Elbec and Shire and it arrived on time. The delivery driver was very obliging and put the shed under my carport to protect it until it was erected. It’s now erected and I am very pleased with the shed and look forward to doing my potting. I am highly satisfied with the whole process and would recommend Elbec Garden Buildings. Thank you.
September 29, 2023
Unprompted review
Reply from elbec garden buildings
Dear B,
Thank you for your wonderful feedback. We're thrilled to hear that you had a fantastic experience from ordering your Shire Acenti Potting Shed to its delivery and assembly.
Providing flexible delivery options and ensuring your shed was well-protected are important to us. We're delighted that you're satisfied with the entire process, and we hope your new shed brings you many happy hours of potting and gardening.
If you ever need further assistance, feel free to reach out. Enjoy your new potting shed!
Best wishes,
elbec garden buildings
Arbour was exactly what I was looking…
Arbour was exactly what I was looking for great price excellent service delivery was made on the date I was given very very pleased with my purchase and Elbec Company thank you
October 14, 2023
Reply from elbec garden buildings
Dear Jeanette,
We're delighted to hear that the arbour you purchased from Elbec was just what you were looking for and that you're pleased with your experience. Your satisfaction is our priority, and we're happy that the delivery went smoothly and met your expectations.
Thank you for choosing Elbec, and we hope you enjoy your new arbour for years to come.
Excellent product service & delivery
Excellent product service & delivery. Cannot fault.
October 13, 2023
Reply from elbec garden buildings
Dear Eric,
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our product, service, and delivery. Customer satisfaction is our top priority, and your feedback reaffirms that we're on the right track.
If you ever need anything in the future or have questions, feel free to reach out. We're here to assist you!
Best wishes,
elbec garden buildings
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Very easy to order and with the size…
Very easy to order and with the size you need
Great quality easy to assemble
October 13, 2023
Reply from elbec garden buildings
Dear Charles,
Thank you for sharing your experience with us. We're pleased to hear that you found the ordering process straightforward and were able to select the size that met your needs.
We take pride in providing high-quality products, and we're delighted to know that you found the assembly process easy. Your satisfaction is important to us.
Should you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing us, and we hope you enjoy your purchase for years to come!
Best wishes,
elbec garden buildings
Good customer care and services no…
Good customer care and services no problems at all. Delivery on time. would recommend
October 12, 2023
Reply from elbec garden buildings
Dear Paul,
We greatly appreciate your recommendation and positive feedback. It's wonderful to hear that you were satisfied with our customer care and services.
On-time delivery is one of our top priorities, and we're delighted to know that you had a smooth delivery experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
Good product, delivered as agreed.It was easy to choose the log store we…
It was easy to choose the log store we needed. Sizes are accurate and the store is easy to assemble and sturdy when constructed. It was delivered on time at the agreed time. I would definitely recommend this company.
October 12, 2023
Reply from elbec garden buildings
Dear Kevin,
Thank you for your positive feedback and for taking the time to recommend our company. We're thrilled to hear that you found it easy to select the log store that met your needs and that you are satisfied with its accuracy and sturdiness.
Punctual delivery is important to us, and we're delighted that your log store arrived on time and as agreed.
Your recommendation means a lot to us, and we truly value your business!
Best wishes,
elbec garden buildings
Excellent service and excellent quality
October 12, 2023
Reply from elbec garden buildings
Dear David,
Thank you for your kind words and positive review. We're delighted to hear that you had an excellent experience with our service and that you're pleased with the quality of our products.
Customer satisfaction is our top priority, and we're glad we could meet your expectations.
Your feedback is highly valued!
Best wishes,
elbec garden buildings
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A really difficult situation to score…
A really difficult situation to score as Elbec got caught in the middle of an issue. Elbec are an agent for shire who seem to be unable to deliver on time ( see other review) communication from Elbec good on issue and got my refund back within 7days. Would I use again probably not as more of a middle man agent than a manufacturer.
October 3, 2023
Reply from elbec garden buildings
Dear Mr Thorpe
We appreciate your thoughtful review, and we understand the situation you've described.
We're pleased to hear that you found our communication to be good, and we were able to process your refund to your satisfaction.
It is important to note that elbec, as a retailer, provides an independent and unbiased choice to customers, offering a wide selection of products from various big brands, usually at more competitive prices, compared to a manufacturer who typically offers only their own brand.
As a retailer we strive to provide the best possible service to our customers, even when issues arise.
Your feedback is noted and we appreciate your input. We're here to assist and serve you to the best of our ability. If you should ever reconsider using our services in the future or have any questions, please feel free to contact us. Thank you for choosing us.
Best wishes
elbec garden buildings
It's a great shed
It's a great shed, and I would recommend it, however the felt was missing, so they quicky sent it afterwards. 3 lengths x 2.7 metres acording to manual, but they only sent one 6 metre length. Poor maths by someone. Used my own. Drilling instruction confusing, 6mm drill shown at beginning of manual, but 5mm actually required. The tempered glass provided is easily broken, so the shed is easily broken into.
October 11, 2023
Reply from elbec garden buildings
Dear John
Thank you for providing feedback on your shed purchase. We're pleased to hear that you're satisfied with your shed and would recommend it.
We apologise for the issues you experienced with the missing felt and any confusion relating to the drilling instructions. We appreciate your patience in handling these matters.
Your feedback is valuable, and we will relay your observations to the manufacturer for their consideration.
If you should have any further questions or need assistance, please don't hesitate to contact us..
Best wishes
elbec garden buildings
Excellent customer service from Elbec
I had a major issue with the manufacturer (Shire) in trying to get a replacement for a damaged part (shed door) speaking with numerous people over a 6 week period and getting nowhere. Sharon in customers services at Elbec got involved and a replacement door was quickly sorted and now delivered. Excellent service from Sharon who kept me fully informed with a daily update call.
October 9, 2023
Unprompted review
Reply from elbec garden buildings
Dear Mr Chris,
Thank you for your feedback, and we're glad to hear that you had an excellent experience with our customer service, particularly with the assistance provided by Sharon.
We understand that resolving issues can sometimes be challenging, and it's our commitment to ensure that our customers have a smooth and positive experience. We appreciate your patience and trust in our service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you for choosing elbec, and we look forward to serving you again.
Best wishes,
elbec garden buildings
Perfect summerhouse
From delivery to installation, the summerhouse has been easy to construct and we are very pleased with it,.
October 10, 2023
Reply from elbec garden buildings
Dear Hazel,
Thank you for your feedback! We're delighted to hear that you are pleased with your summerhouse and that the process, from delivery to installation, went smoothly. Your satisfaction is our priority, and it's wonderful to know that you're enjoying your new summerhouse.
Should you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help.
Thank you for choosing elbec, and we hope you continue to enjoy your perfect summerhouse!
Best wishes,
elbec garden buildings
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ok, but with flaws
Beading missing, nails missing for beading, construction panels was slightly out of line, lock was rubbish could not fit in correct postiton, had to purchase own silcone to fill in gaps where the panels did not fit correctly,
August 31, 2023
Reply from elbec garden buildings
Dear Michael
Thank you for sharing your feedback on your recent purchase. We appreciate your input.
We are sorry to hear about the issues listed. It's essential to us that our products meet high-quality standards, and it's clear there were some shortcomings in your case. Your feedback is valuable to us, and we'll use it to pass onto the manufacturers for their attention.
We appreciate your understanding and hope that you can enjoy your purchase despite the initial inconveniences.
Best wishes
elbec garden buildings
Great team at Elbec Garden Buildings
Great team at Elbec Garden Buildings, go above and beyond to help the customer. Nothing is too much trouble. Competitive prices too!
September 30, 2023
Reply from elbec garden buildings
Dear E Miller,
Thank you for your kind words and for choosing us!
We're thrilled to hear about your positive experience with our team. Going above and beyond for our customers is our goal, and we greatly appreciate your recognition of our efforts.
If you have any more questions, need assistance, or have further feedback in the future, please don't hesitate to get in touch. Your satisfaction is our priority.
We look forward to continuing to serve you, and thank you for your business!
Best wishes,
elbec garden buildings
Very good building great service
October 10, 2023
Reply from elbec garden buildings
Dear Michael,
Thank you for your kind feedback and for choosing our services. We're delighted to hear that you're satisfied with the building and our service.
We value your business and look forward to serving you again!
Best wishes,
elbec garden buildings
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