El Corte Inglés Reviews 

I recently purchased an own-brand cafetera/Moka pot via the internet using PayPal. This was a small order of some 60 euros, with the Moka pot costing 37.50 euros.
On arrival it was clear there was a manufacturing defect and I requested a return of the Moka pot which ECI agreed to.
They suggested I send it back via the Correos, but didn't provide a Bar-code or QR-code to enable shipping.
All phone calls to their help-line were cut short or ended up going in circles.
In frustration I contacted PayPal who took two weeks to announce that ECI would refund the costs of the pot, on its return to them BUT I pay for tracked shipping!
I could have done this at the start.
If the goods are faulty, why should the buyer have to pay the costs?
I wasn't trying to rip anyone off - I just wanted to return the item for a refund.
It was such a thoroughly unpleasant experience dealing with this company that I abandoned the PayPal dispute and binned the item.

Currently in process and the staff in the elche store were extremely nice. So we’re waiting the news on the pc.

I purchased the new Samsung S95 4K Smart TV with AI. The service was excellent from Amelia in the store. The demonstration of the model which I purchased was amazing. Delivery was yesterday, Friday, 2nd August and TV was set up and operating after 10 minutes. The quality of the picture and sound is amazing. Congratulations Samsung.

Yesterday I received in the mail a statement from Corte Ingles from June 2024. Today I drove 1 hour to Puerto Banus Corte Ingles to pay the bill. Customer Service (a little man called Salvador) said I must pay an extra €20 interest for late payment. I queried this because I have no factura showing the charge but Salvador was adamant. I paid and cancelled my account. There is no customer service at Corte Ingles.

Dogs allowed, but ONLY if they are UNDER 10 kilos, so this barking and yapping cute maltese IS inside barking at my well behaved labrador, but my labrador can't go inside because she is over 10 kilos, the most absurd rule ever. Not surprised about the poor rating I see everywhere...

I paid for a gift basket and delivery cost at the Barcelona store and it was never delivered. Their customer service has refused to help me and I may be out of luck. Don't trust them. It seems like they find it easy to refuse to help me because I'm back in the US and can't go into the store.

Very bad customer service experience! I bought a ceiling fan there on 20.06, which was not quite cheap (EUR 199) and had an electrician install it the same day. After trying to figure out for 3 hours why the wings are not moving because the light was working, we came to the realisation that the ceiling fan was not working correctly so I returned it today. Upon returning it and explaining that now I still have to carry the costs for the installation the guy who was working there, who also sold it to me the day before was neither caring, nor professional in any kind of way. If he would have shown any interest in the situation I would have happily replaced it with a new one instead of asking for a refund.

Discrimination they do not treat well tourism they judge for the skin or appearance. We order drinks and food ( Clarita) the waitress never provided the complement or appetizer’s but next table order just one beer and they gave 2 cups of olive and potatoes.

I agree with the poor reviews. We ordered an oven from El Corte because we thought they would be reliable. First they delivered the wrong oven and it took three weeks to receive the one we ordered. We had to email and send online chat messages (waiting for hours) every day otherwise we would never have received the oven we ordered. But it arrived with no accessories - no glass top, no handle, no grill etc. Six weeks on and we are still sending two emails a week but have lost hope that we will ever receive the missing accessories.

I have a hard time even giving a one star! The incompetency is overwhelming. I bought a high end coffee maker in Tarragona for my wife's birthday. They said they didn't have it in stock but promised they could send it within 5 days. It didn't arrive. I called. They promised again it would be there before the 14th. It didn't come. Two phone calls later... they promised an email verifying the complaint... It never came. I went to El Corte Ingles in Barcelona... Customer service said I should talk to a supervisor in the department but they couldn't do anything unless I went back to Tarragona. The supervisor finally agreed to send an email to Tarragona store to cancel the order and put the 450 Euro coffee machine back on my card. I asked for a copy of the email so I could follow up... they said, "Store policy says we can't give copies of email to customers"... Really! I would imagine with their level of competency they think it's best to frustrate the customer rather than give the customer a legal document. On and on. The level of stupidity and incompetence was astounding. BTW... I still don't have the refund, nor the call back, nor the email, nor the coffee machine... They promised!!!

Placed an order 9th of April. Spent 296 euros chidrens clothes. I have been in contact 30 times email and iphone to check status of order. Also hours of chat online. Order did not arrive due to technical error???.Whatever that is. Then they informed me order wad cancelled. Not a word on refund. I have spent the past week emailing and nobody answers me. What can I do next?

They basically will not cancel my car insurance on a car I sold 9 months ago, so I was not refunded the 10 months remaining on the policy. Now they are trying to charge me again for the another year for a car that does not exist. I have been in person 3 times to cancel it, they just verbally tell me it's cancelled but it is not.

Shocking service and told me I could not change with ticket a dress a bought for a wedding for my daughter because it is Saturday 🤨

I bought a product on September 2023, and I never received it. After many complaints (dozens of emails, endless calls...) El Corte Inglés agreed to return me the money in February 2024. It's April 2024 and I am still waiting for it. Awful experience, which has not been solved yet.

Marc Cirera

El corte Ingles Spain. I don't even know where to start! How they work is basically criminal! They won't even let you cancel an order. It's been 2 weeks and they haven't sent my purchase and I can't even get anyone to respond to my queries. This has been a learning point for me, always check trust pilot before buying online. Actually, the customer protection authorities should shut down this operation!

i said to them the first time i phoned you better not be like Mediamarkt.
Now three times i Have opened a case. Just as awful as Mediamarkt aftersales. What is the point of having a warranty. My cooker has not worked properly for over 9 months. I bought from El Corte even though more expensive as i got a three year warranty not two, well that was a waste of time.
Like mediamarkt now you see bad review you will contact me! 18th jan 08480491 case 29 feb 09119307 still waiting for technician 03/04

We realy enjoyed the advise we received on the television department. The Samsung people were very helpfull and could answer all our questions.

We ordered an item a 5 - 6 months ago and haven’t received my order. I haven’t heard back from them since I also haven’t received a refund and am very disappointed.

If you can figure out how to place the order (they make the payment part a bit complicated) this is the company to order from online in Spain. Their deliveries are consistent and on time. Same goes for Hipercor, which belongs to them.

What a joke!!,, I ordered an Ipad from CorteIngles online promised delivery in two days, nothing received, although the local delivery office MRW had assured me it was in transitand even given me a delivery window, ( 26 Jan between 1300 and 2000), Nothing received, phone up MRW local office and told the deliver would be made Mon 29 Jan, Nothing received, phoned agan, promised for delivery today 30 Jan, still waiting,,, contacted CorteIngles via their online chat, 3 attempts and the assistants just leave you waiting, phoned the customer help line, fully automated, with eventually cutoff by the machine asi they were too busy,, My 1st and last time shopping with Corte Ingles ,, lets hope they pay for the bad service by the company going down the tubes,,, not other options, !! PS my parcel is being tracked as in Transit for the last 4 days from the Depot in Yecla which is only 30ms away, ( but I cant collect as its in a van !!) Nincompoops!!
worserer and worserer ( to quote Worzel G). I have just phoned the transport company ( MRW) and they tell me it will be deliver before midday, its now 1300,, go figure !!
MRW beaten for poor service only by SEUR!!