Won’t charge!!! Only had this item around 5 months and already saying battery low and unable to charge…. Can’t be used anymore. Very disappointed as this is the 3rd I’ve had, the 2nd lasted for a goo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a eleaf istick 2 unfortunately the courier delivered to the wrong address and I could not trace it anywhere. Sent a enail to eleaf and they sent me a free replacement straightaway with upgrade... See more
Bought an eleaf iMix. Both times the batteries vented and left the device unusuable. Luckily i was in the same room at the time and was able to throw them outside. Do not leave these devices u... See more
I placed an order last week that never arrived when I sent an email over the weekend they called me back first thing Monday morning and sent out a replacement special delivery which I received the nex... See more
Company details
Information provided by various external sources
Eleaf UK aim is to provide a diverse range of high quality e-cigarette products that are at the forefront of the e-cigarette market. Suppliers of the famous iStick e-cig range.
Contact info
Lions Drive, BB1 2QS, Darwen, United Kingdom
- www.eleafworld.co.uk
2.9
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't buy any Eleaf product
I bought a battery on a store in Rome and payd about 65 euros. After less than 60 days the battery won't charge anymore and I back to the store and He kept the battery and sent to CHina. After more than a month they won't repair it or swap it because the found a cable disconnected and they want me to pay to fix it.....Honestly what kynd of garantee Eleaf is going to ofer us? Also they want me to pay for transport???? Do not buy any product on Eleaf....you'll waist your money.
February 16, 2018
Unprompted review
Advertisement
Terrible customer service.
Didn't get any confirmation order via email from them. Went onto my account to check what was going on (two days later) and it stated it was still processing. I messaged someone from customer service and they became rude and defensive saying I had only ordered it a few days before and too wait for another few days. I think the hostile manner that this was dealt with, far exceeded the dreadful shipping service and lack of any communication. I won't use this website or brand again.
September 19, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.