Electrical Experience Reviews 

Dont buy from this guys are scam, I bought a tv online with stock and after 30 minutes they called me and told me that they didnt had stock, they suggested to swap with another model newer(all fake after I contacted samsung they told me is the same model and is from hungary) they didnt want to send a new invoice with the new model, after 3 days the tv got faulty I contacted samsung that told me that the tv is an hungarian model and that the retailer should replace and give a uk model, the retailer dint want to hear so they said and send a new tv but again a hungarian one, they send me an invoice with a different company. After opening the box the tv was 100 been open and were sign as it been used hanged and taked out of the box. I had to contact the bank and ask my money back. They do fraud this is ridicules dont buy from here

Excellent company with personal service. Ordered on Friday and they ensured it was with me on Monday. No trouble and we'll packed. Can only recommend. Thank you

Found Electrical Experience to offer a great and speedy service, as well as the best price i could find. I phoned up to check if a hifi was in stock, placed the order online via their website at 11am, and it was in my hands by 11am the next day. Recommended!

Avoid this company at all costs. Odds are high that you will receive a damaged product. I wish I had read the reviews on here before ordering. But many people saying they received damaged televisions. The screen was cracked on mine. There non existent customer service are refusing to take responsibility and are not offering a replacement or refund. Use them at your peril.

Fab-u-las!
Ordered a TV online, website clear and easy to follow.
Within an hour of ordering received a call to say the item I had ordered was a discontinued model ( Not their fault as I had gone through a 3rd party site)
Anyway, the guy from the EE store offered me an upgraded model at no extra charge as a goodwill gesture? well, that doesn't happen these days, does it?
Thought I had been transported back to the 1970`s.
But no, true to their word a brand new TV ( better than the one I had ordered winged its way to me within 48 hours! and to top it all the delivery was free!!!
Hey, Guys, whatever they are teaching you up there it's working!
Fantastic service, first-rate communication and delivery, a credit to the retail trade, well done.

Purchased a 43" Panasonic TV last week from Electrical Experience
via Amazon. When it was delivered we noticed a problem with the screen. I contacted Elec Experience the following day and they arranged a replacement for us. It was delivered by 9am the following day and the faulty one taken away.' Martin' who I dealt with was exceptional with the service he provided and we will defiantly be buying from Electrical Experience again.

I was after a specific LG TV and Electrical Experience had them for sale at a very reasonable price on Amazon. I was able to call Electric Experience direct to arrange a delivery date and they answered all my queries about the TV which made ordering and choosing the right company easy. The whole process from ordering to receiving the TV was excellent. I would definitely recommend this company. *****

I must say, after reading some of the reviews listed here I was somewhat sceptical about ordering a TV from these guys. But I took a chance and I must say I had an amazing experience and would highly recommend this company to anyone. They arranged to get the TV delivered the next day.

Thanks very much Alan and Colin. You guys were really helpful!

The staff are friendly that I've spoken to and they provided the goods as requested, only slight negative was that the delivery company misrouted my goods, so didn't get them when I should have, got them a day later.

Can't knock the service I received, guys were impecable, easy to talk to and resolved any concerns I had. Full marks, just a shame the delivery mishap occurred.

I read some negative comments about this company but decided to purchase a white Samsung 55 inch tv from them as I was finding it difficult to source elsewhere. The company were a pleasure to deal with - from initial contact with Colin, followed by a courtesy call to arrange warranty and delivery date - to delivery bang on time. I have had an excellent service from start to finish and would recommend Electrical Experience to anyone.

After placing an order for some white goods, relying on this company's website, I discovered that I could not trust what they had promised. They don't offer standard delivery away from their local area and nothing was said about this on their website. Apparently the only delivery they offer away from their local area is to the pavement, not even into the property.

I called the company to place my order and from the very start to the point the engineer left, after installing my new TV I could not find fault. Super guys and Colin couldn't be more helpful. We were house moving too and he made sure we had the TV the day after our move at a specific time. Engineer called to say he was on his way, and they were the cheapest I could find. Thanks guys !!

First time I have dealt with EE and some of the reviews are off-putting. I bit the bullet and ordered a new TV, as they are fairly local I called in first to have a chat. They were very helpful and I really wanted to shop local rather than with a national company. So I ordered the TV at 4.30pm one day, within an hour I received a confirmation email with my receipt, and advising that 5yr warranty had been registered. Also TV would be installed the following day. TV was delivered and installed and the principal workings were gone through with me. It took a little over an hour and we were up and running.
The following day I received all the guarantee papers through the post. We are really happy with the company and the Samsung TV, and would definitely buy from here again.

Ordered philips 40 inches LED TV, received it ontime, screws were missing to fix the stand. Got them sorted by getting the screws from Homebase. After setting up the telly, i can see screen bleed on top corners. Emailed about the problem with pictures. Got a call the next day and guy promised to replace the telly. Got a replacement telly and this time i inspected the telly closely before installing. To my surprise, LCD had a crack at the bottom. I have now written an email for refund, not sure when they are going to respond to my email. I dont need another broken replacement tv. Stay away from this company.

I placed my order for a new television online and was delighted to find it delivered within 2 days! The price was amazing too. An all round good experience.

I have placed an order with these twice now and everytime they take your money, and when your items do not arrrive they say that the item was broken and they are now out of stock and you will have to wait 5 days before they refund you???? sounds dodgey

I have made an order and after three days no update on my account, no message and no call from the store. The second day I sent an email to ask what is going on- no reply.
The third day I called the store to see what is happening with my order as the payment was completed from the first day of the order. To be honest I do not want to describe how rude was the seller. I buy online the last 10 years and I have never had an experience like that. I asked to speak with someone else because the seller was in really bad situation. The next seller was kind and he informed me that my item was out of stock and asked me if I want a refund.

The most negative was the rude behaviour of the first seller and that the did not inform me that the item was out of stock.

Never buy from them. Spend £30 more and made a new order from Argos and the next day the item was out of my door. So, do not wonder why people prefer the big names in retailers.

I have to admit I was a little unsure in ordereing from EE as it wasn't a company I had heard of before, however the TV I was interested in was some £240 cheaper then the main retailers (Curry's Amazon etc) so took a leap of faith.
I needn't have worried.
TV was ordered online Sunday afternoon, I received an email notification immidiately and cold see the order 'pending' when looged onto the EE website. Tuesday morning I received a call to arrange delivery and agreed Thursday. Wednesday I received a dispatch email from the warehouse. TV arrived Thursday afternoon palliated and in perfect condition.

My only niggles and suggestions to improve the service would be>
A call Monday would have been nice, or an update to the 'pending' status online
No tracking information was provided for palletline, this would have been useful in providing some indication of when the TV might arrive on the Thursday and help me plan my day better.
I've had the TV for a week now, and my order status still shows as 'pending' on their website.

I wouldn't hesitate in ordering from these guys again, but would be nice if they could address the above and polish the online ordering experience.

I had reservations after reading other reviews, but after I discovered other similarly priced websites actually did not offer the FREE delivery they advertised (to Northern Scotland) I decided to give Electrical Experience a try. They do indeed give 100% free delivery anywhere: saved me £30. The price of the TV was £3 cheaper than anywhere else.
The delivery took 3 days! (Via Tuffnills) I did need to speak with them on the day of delivery, to confirm delivery address, and with a small issue, but it was dealt with swiftly and completely. I can tell you truly that this company meet and exceeded my expectations, and with a few more months of reviews I'm sure they will be well on their way to 5 star status (provided they keep it up!)