Electric Combi Boilers Company Reviews 

285
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... See more

Rated 5 out of 5 stars

Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service

Rated 5 out of 5 stars

Payment system and costumer service deplorable. Opaque terms and conditions, paid for a service and needed a part fitted and had to pay for an extra call out charge despite the engineer and part al... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Jaz , he’s been fantastic the entire process. Long story short , I had an issue with a boiler whilst being a tenant. Had no hot water and no heating and can not fault the effort t... See more

Company details

  1. Manufacturer
  2. Appliances Customer Service
  3. Boiler Manufacturer
  4. Boiler Supplier

Written by the company

Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(285)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I wish we had come direct to Electric Combi Boilers in the first place

Raj has come out to us twice now, once on a warrantee call and once to put in a thermostat and filter. We had no idea that the filter was necessary as the original installer was probably hoping for some repeat custom...

I wish we had come direct to Electric Combi Boilers in the first place. Raj was excellent. he worked quickly, but was happy to have a chat at the same time. He has given us some great advice and sorted out all the issues we had.

Top drawer, highly recommended.

June 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service offered by this company

Great service offered by this company. Last year they called out to service my electric boiler. They undertook the work professionally and provided complete and extensive service that required parts. Today they called out again to check out some technical issues. The engineer again was excellent in explaining the problems and how they can be solved. I would recommend this company to anyone expecting, great service, price transparency and excellent customer service back up when you need it. 10/10.

June 10, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Wayne,

Thank you for your great review and feedback. If you have any further questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Had a boiler service today by Raj

Had a boiler service today by Raj, very pleasant and knowledgeable man. Completely trustworthy

June 9, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear David,

We really appreciate your positive review, thank you. If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Had a problem no one could sort out…

Had a problem no one could sort out with my electric combi boiler, BUT, when RAJ, the service engineer came out he was a very experienced technician and found the fault, he fixed it and everyone was happy, from start to finish very efficient company indeed, many many thanks, highly recommended

June 9, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Andrew,

Thank you for your review and positive feedback! If you have any further questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Really exceptional service

Really exceptional service. Honestly I never write reviews but had to here. Izzy is one of the nicest most helpful people in the phone and just when I thought it can’t get any better Raj was easily the nicest most professional plumber. Couldn’t be more impressed.

June 4, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Hugo,

Thank you for your positive review. We really do appreciate it! If you have any further questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

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Rated 5 out of 5 stars

We were very pleased with the ordering…

We were very pleased with the ordering and delivery of the boiler, only had it installed today and so far so good.

May 26, 2021
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Reply from Electric Combi Boilers Company

Hi,

Thank you for your review and positive feedback, we really appreciate it. We are glad you are enjoying your boiler. If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Finally a company that could help!

I had multiple engineers visit to try and fix my boiler issues without any luck. The engineer from this company found 3 problems within 10 minutes. He was clearly very knowledgeable and carried out the necessary repairs straight away. Raj was also a really nice guy, polite and professional. He was a credit to the company and I can say my overall impression of the company is very positive.

May 21, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Paul,

Thank you for your review and positive feedback, we really appreciate it. We will pass on your comments to our engineer Raj! If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Rated 3 out of 5 stars

Need improvements

Need improvements. I had to call many times for the delivery. I would advise the company to send follow up emails detailing the next steps take place and most importantly when delivery will take place.
The improvements here will provide better efficiencies and provide more confidence to customers and increase profit in the long term for the company.

May 13, 2021
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Reply from Electric Combi Boilers Company

Dear Rawat,

Thank you for your feedback. We have now got a book in service with the delivery company, so the customers can choose an exact date for delivery and discuss this directly with our delivery company.

If you have any questions about your boiler please don't hesitate to get in contact.

Best wishes,
Electric Combi Boiler Company

Rated 5 out of 5 stars

Supersonic space saver

The boiler arrived crushed due to transit damage. The Company pulled together and delivered a replacement quickly by agreed appointment. They were very apologetic and polite and sent the replacement with a very helpful man who helped move the item into our house. Supersonic service recovery. The boiler works great with good pressure and saves so much space. Very good service and boiler.

May 13, 2021
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Reply from Electric Combi Boilers Company

Dear Mr Wallace,

Thank you for your review and positive feedback. We are glad this situation was resolved and sorry on behalf of transit for the inconvenience caused. We hope you are enjoying your boiler and if you have any questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

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Rated 5 out of 5 stars

Combination boiler

I highly recommend this company very easy and everything happened as they said right down to the delivery company who were also very good
Jeremy SIVYERS

May 7, 2021
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Reply from Electric Combi Boilers Company

Dear Jeremy,

Thank you for your positive feedback, we really appreciate it. If you have any questions or queries please don't hesitate to get in contact.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Raj was great

Raj was great - he is very friendly and was efficient. Super cost effective and would highly recommend.

May 6, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Lisa,

Thank you for your positive review, we will pass on your feedback to our engineer Raj. If you have any questions or queries please don't hesitate to get in contact.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Very polite and friendly service

Very polite and friendly service. Goods were as described also very good on back up.

April 30, 2021
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Reply from Electric Combi Boilers Company

Dear Mr and Mrs Donne,

Thank you for your review, we are always happy to help! If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

First time customer & i will be back

This is my first time purchasing from the Electric combi boiler company.. All the staff were very friendly and helpful on the phone .. The after care support is great & the Boiler was delivered within 48 hours of ordering.. Great service all round. I am going electric on all my properties going forward and i feel i have the right company to work with going forward

April 28, 2021
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Reply from Electric Combi Boilers Company

Dear Darwin,

Thank you for your fantastic feedback! We hope you are enjoying your boiler and if you have any questions or queries please do give us a call.

Kind regards,
Electric Combi Boilers Company

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Rated 5 out of 5 stars

I would highly recommend their service

I would highly recommend their service. Before I call them I used 3 other plumbers from different companies who could not fix the boiler and said I need it a new boiler which would cost me a lot of money.
I thought to try one more time and I am glad to call the Electric Combi Boilers Company not only they fixed the problem but the plumber was very professional and quick.
Thank you for your service and prompt visit.

April 24, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear Dora,

Thank you for your positive review. We are always happy to help so if you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Rated 1 out of 5 stars

Poor customer service

Promised everything, came through with nothing. Delivery total shambles. Avoided calls, left to sort delayed delivery with courier direct myself, wouldn’t use this company if you want efficiency and guaranteed delivery etc.

April 22, 2021
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Reply from Electric Combi Boilers Company

Hi Dan,

We are very sorry on behalf of the couriers for the day-late delivery, we had dispatched on the Thursday to be with you on the Friday however the couriers could not deliver. We have refunded the delivery charges, please let us know if we can help further. Many apologies for any inconveniences caused and thank you for your patience.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Boiler is one day old and I love it

Boiler is one day old and I love it. Thank You

April 20, 2021
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Reply from Electric Combi Boilers Company

Dear John,

This is great to hear! We are glad you love your boiler. If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Very good service

Very good service. And prompt delivery

April 13, 2021
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Reply from Electric Combi Boilers Company

Dear David,

Thank you for your positive feedback! If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

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Rated 5 out of 5 stars

Loving our new electric boiler!

Loving our new electric boiler!

Danny and the rest of the team did an excellent job. They removed our broken gas boiler and installed the new electric one in two days. They worked late to ensure we could benefit from hot water and heating as soon as possible. Very professional, friendly and competent. I would definitely recommend.

April 1, 2021
Unprompted review
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Reply from Electric Combi Boilers Company

Dear SV,

Thank you for your great feedback! We will make sure we pass your feedback onto Danny and the installation team. If you have any questions or queries in regards to your boiler please feel free to call.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Great service as always

Great service as always - delivered on time by helpful driver

March 29, 2021
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Reply from Electric Combi Boilers Company

Dear Malcolm,

Thank you for your review. If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Rated 5 out of 5 stars

Purchase of an electric boiler

Excellent company to deal with,goods as described and on time,highly recommend

March 16, 2021
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Reply from Electric Combi Boilers Company

Dear Matthew,

Thank you for your review, we are glad you are happy with your boiler! If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

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