I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... See more
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See what reviewers are saying
Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service
Payment system and costumer service deplorable. Opaque terms and conditions, paid for a service and needed a part fitted and had to pay for an extra call out charge despite the engineer and part al... See more
Company replied
Big shout out to Jaz , he’s been fantastic the entire process. Long story short , I had an issue with a boiler whilst being a tenant. Had no hot water and no heating and can not fault the effort t... See more
Company details
Written by the company
Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.
Contact info
Abcot Uk Ltd / Green Acres, SL4 4QF, Oakley Green Road, United Kingdom
- 02089982024
- contact@electriccombiboilers.uk
- www.electriccombiboilerscompany.com
4.5
Excellent
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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My mother has been without hot water or…
My mother has been without hot water or heating, talked me through stage by stage to solve everything
Great service and very helpful
December 5, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear Richard,
We're so glad to hear that we could help bring back the heat to your mother's home! It's great to know that our step-by-step guidance hit the mark and that you're both now enjoying the warmth of a working boiler.
Thanks for sharing your experience with our service. Remember, we're just a call away for any future heating heroics or boiler banter you might need.
Warm regards,
Letizia
ECBC Support Team
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Great advice from Dhillon.
December 1, 2023
Reply from Electric Combi Boilers Company
Dear Kevin,
Big thanks for your shoutout to Dhillon! We're super happy to hear you found his advice helpful. He's one of our stars – always ready to lend a hand or share some wisdom.
Warm regards,
Letizia
ECBC Support Team
Great Service - Jaz the Engineer
Just want to say a big thank you to Jaz the boiler engineer and the team at The Electric Boiler Company. Jaz went out of his way to accommodate my schedule on the day of my appointment at the last minute. That sort of help doesn't happen very often and I was really grateful to him for changing his schedule at the last minute. My boiler needed urgent attention and it was sorted quickly and efficiently. Thank you Jaz. Great friendly service much appreciated.
December 4, 2023
Unprompted review
Reply from Electric Combi Boilers Company
thanks for the fantastic review! We're absolutely delighted to hear about your great experience with Jaz and our team. Jaz is a bit of a scheduling ninja, always eager to make things work for our customers – even if it means a last-minute shuffle!
Dear Dominic,
We're glad Jaz could get your boiler back in top shape swiftly and efficiently. It's reviews like yours that keep us fired up about what we do.
Big thanks back at you for your kind words. Remember, we're just a call away for any more boiler support or friendly service you might need in the future.
Warm regards,
Letizia
ECBC Support Team
Reply from Electric Combi Boilers Company
Dear Gus,
Thank you for the great review! Really glad you found our service both excellent and quick. We always aim for efficient and top-notch support. If there’s anything else you need, we're here for you!
Warm regards,
Letizia
ECBC Support Team
Jaz was friendly, clear, and thorough!
This review is specifically for Jaz, who came out and replaced several parts of our boiler as well as a full service. Jaz was friendly and took the time to clearly explain the problem and what he was doing. He was really thorough with checks and I was reassured he diagnosed and fixed the problem correctly. Additionally he gave a few tips to save on bills. The Whatsapp service was also really handy.
November 23, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear Fala,
Big thanks for your wonderful feedback about Jaz! We're so glad to hear he provided clear, friendly, and thorough service during your boiler repair and maintenance. Jaz is passionate about making sure everything is just right and loves sharing helpful tips for efficiency and savings.
It's also great to know you found our Whatsapp service handy – we love making things easier and more accessible for our customers.
Should you need any more advice or assistance in the future, Jaz and the team are just a message away!
Warm regards,
Letizia
ECBC Support Team
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Brilliant help from the whole team
Brilliant help from the whole team, they’ve been great and quickly managed to resolve my issue. Thank you!
November 13, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear Milosz,
Thank you for the great review! We're really happy to hear that our team was able to resolve your issue quickly and efficiently. It's always our goal to provide helpful and prompt service.
Remember, we're here whenever you need us. Thanks again for trusting in our team, and we're looking forward to assisting you in the future!
Letizia
ECBC Support Team
Brilliant service from Sally through…
Brilliant service from Sally through WhatsApp. She help with my hot water issue
November 10, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear Rommel,
Thank you for your feedback! We're really glad to hear that Sally was able to assist you with your hot water issue through WhatsApp. It's great to know that our efforts to provide convenient and effective support are making a positive difference.
If you need any further assistance or have more questions, Sally and the team are always here to help. Thanks for choosing us, and we're here for you anytime!
Best regards,
Letizia
ECBC Support Team
The people in the centre and the…
The people in the centre and the gentleman who came to help were fantastic.
November 8, 2023
Unprompted review
I think this is a great company
I think this is a great company. Good quality products too.
November 3, 2023
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Very happy
I had an issue with my thermostat I phoned the help centre and I was talked through on how to resolve the problem.. brilliant
November 6, 2023
Unprompted review
Jaz boiler man
Jaz, has come out twice now with problems with my boiler, & I can’t thank his manners & approach enough, he’s so friendly, has explained loads to me, which has helped so much, super helpful & kind.
Absolutely lovely guy & knows what he’s doing, can’t thank him enough for explaining & showing me how to use the boiler as well, even better doesn’t leave until everything has be double checked over & all working as it should again & so I’m happy with it all 👍🏼👍🏼
October 19, 2023
Unprompted review
Amazing service
Amazing service . Quick call out and really knowledgeable. Fixed the problem there and then . I won’t use anyone else now!
October 16, 2023
Unprompted review
Great help over WhatsApp number
Great help over WhatsApp number. The video was easy to understand and use. They explained the process in order to get the boiler working.
October 16, 2023
Unprompted review
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Really helpful staff & very competitive…
Really helpful staff & very competitive prices.
October 16, 2023
Unprompted review
Great help via WhatsApp explained…
Great help via WhatsApp explained everything and also provided images of what I needed to do which made the whole experience 100x easier!
October 13, 2023
Unprompted review
Had an issue with my boiler the team…
Had an issue with my boiler the team were fantastic and help me through getting it sorted 5*
October 12, 2023
Unprompted review
Jaz is professional and friendly
Jaz is professional and friendly. I wasn't well he was very understanding.
Many thanks Jaz
October 4, 2023
Unprompted review
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The boiler arrived badly damaged in a…
The boiler arrived badly damaged in a single thickness cardboard box the type of which you might expect to receive from Amazon.
We are a small company with highly skilled diectly employed staff, the goods provided were unloaded at a Church in central London by our Site Manager who instantly sent images to our HQ to allow us to raise a concern. We were then ( amazingly swiftly (!) ) bombarded with 'proof' ( photos of one end of an undamaged box) that the boiler was sent 'undamaged'. The damage appears to now be our problem, what a joyous situation - We do not think that we need Columbo to work out what has happened here.
We are now seeking to straighten the badly bent up casing, however taking the outer cover off has revealed that the electrical panel is flapping around unfixed, it has clearly been fiddled about with in the past - We have been offloaded with a second hand wreck.
Our advice? - Avoid these guys like the plague unless you want to throw away £ 2K!
September 18, 2023
Reply from Electric Combi Boilers Company
Dear Mr Fuller,
We appreciate your taking the time to share your experience here. We take all feedback to heart and strive to provide top-quality products and great service.
We have carried out an extensive investigation into your case. This included collaborating with our delivery partner, who confirmed that the boiler was undamaged upon arrival at its destination. Moreover, our warehouse video footage shows the pallet leaving in impeccable condition. Given these findings, we regret that the damage likely occurred post-delivery, and as such, falls outside our warranty policy.
However, we recognize the inconvenience this situation has caused you. As a gesture of goodwill, we're offering a discount on replacement parts to help you get your boiler back in working order.
Please reach out to us directly to avail of this offer and to discuss any further concerns you may have.
Thank you for choosing Electric Combi Boilers Company. We hope to resolve this matter to your satisfaction and look forward to the possibility of serving you again in the future.
Best regards,
Letizia
Elektra Team
Electric Combi Boilers Company
We had no hot water for 6 days before…
We had no hot water for 6 days before we got in touch with Electric Combi Boilers and they were amazing! Jaz was a total professional and knew exactly what was wrong from the moment he got there and fixed it so quickly. We were so happy with how accommodating the company were to the urgency of our situation and very happy to have a working boiler again!
September 25, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear Beth,
Wow, what an uplifting review! Thank you for taking the time to share your positive experience with us. Hearing that Jaz could quickly diagnose and resolve your boiler issue—and most importantly, that you're back to enjoying hot water—absolutely warms our hearts. ❣️
We know how crucial it is to have a reliable boiler, especially when you're already dealing with the inconvenience of having no hot water. That's why we prioritize urgent situations to ensure our customers can get back to their daily routines as quickly as possible.
We're thrilled to have been able to meet your needs and we'll definitely pass your kind words on to Jaz and the rest of the team. It's customers like you who inspire us to keep delivering exceptional service every day.
Thank you for choosing Electric Combi Boilers Company, and please don't hesitate to reach out if you have any further needs or questions. We're always here to help! 😊
Gia
The ECBC Support Team
Golden Oldie
As a Golden Oldie, the support given by the Operations & Accounts person that I have recently dealt with was exceptional. She steered me through the system making it easy for me. All of my e mail enquiries and requests were answered by return. A more than satisfied potential customer.
September 6, 2023
Unprompted review
Reply from Electric Combi Boilers Company
Dear David,
What a joy to read your glowing review! We're absolutely delighted to hear that our Operations & Accounts team was able to guide you effortlessly through the process. Making things easy and straightforward for our customers—no matter their tech-savvy level—is what we aim for. 👌
As a "Golden Oldie," or should we say a "seasoned expert," 😉 your satisfaction means the world to us. We’re thrilled to have you as a potential customer and are looking forward to serving you in the near future!
We’re always here should you have any more questions or needs.
Best regards,
Gia
The ECBC Support Team
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