Electric Heating Expert Reviews 

They only sell the electric heaters that they have real long term experience with and that means an awful lot when compared with online sellers that push anything. They’re helpful with real knowledge and good back up if anything goes wrong. Definitely recommended if you want the best and you like good service.

Really great experience with Electric heating expert who supply Vantage Connect radiators which I chose based on quality and energy savings. They spent some hours in total to meet my requirements which are not typical (several guest accommodations on site) and they have provided a system that suits perfectly. Self-installation was unexpectedly easy. App control works well where our WiFi signal permits and gives us exactly the kind of control we need to set individual warmth for arrival and departure with limits to prevent wastage. A problem we suffered from before. Great quality solid radiators that really work and experienced staff members willing to go the extra mile.

We’ve had another brand of German ceramic technology heating in the past which we were never very happy with and spent a lot of money on. This time we made the decision to go with the Aeroflow system and are extremely impressed with the heating and the excellent service. It has also cost less than half of the price. We had to pay for an electrician to fit it, but even with the added £500 cost for four it is still far less than half in cost and far better in quality. The advisor was very helpful when we ordered and afterwards too.

Great service with expertise from this company and the radiators are the best out there. Effective and affordable to run plus very high quality. Can’t recommend highly enough. Everything was made easy for me and price actually lower than the others.

Amazing customer service. The vantage radiators took a little time to set up but the service was excellent thanks to staff who actually have experience with their products. All now connected up to the app and heating beautifully. It’s a very nicely made radiator that feels much more solid and heats much more comfortably than others. They’re also conserving energy pretty effectively. These are installed in my holiday cottage. I’d be happy to have them in my home too if it wasn’t already heated with a new gas system.

Fast delivery and great product, We wanted a new electric radiator for a cold front room in an old Victorian property that still has the original stained glass windows so it's freezing. We bought a vantage radiator and it's been ideal.

Great support and knowledgeable staff. I cannot fault the service or the heaters from Electric Heating Expert. I had a query on how to set the Aeroflow and they responded quickly and with real expertise. I’ll order more from this company soon.

I will be taking both Vantage radiators to the local tip for reclamation as scrap metal. I have never been able to pair them to the Domus One app. As I have been unable to find any alternative home Smart app to pair them with, I am admitting defeat and giving up on these radiators. Having to manually input the settings everyday - only to have them run in Simple mode is deeply frustrating. Hugely disappointing and, frankly, a waste of money.

The company itself is excellent for service. I bought some Vantage heaters and am absolutely satisfied. They were simple to install, heat very quickly and don’t use a great deal of electricity. Getting to grips with the app control and they’ve been super helpful with that too.

My experience of this company has been great. I have purchased electric heaters for 2 properties. I had an out of warranty fault which they were quick to resolve and they have been very helpful with any advice after my initial purchases. This company understands good customer service and have been a pleasure to deal with. Unlike many companies who just want a sale, EHE provide ongoing support and advice. Their products are high quality German engineering - can't fault.

Great advice and service. Responded to my request for help immediately. Website was also easy to use. I bought Ecopanel Xt heaters for a new extension. They arrived on time and were quick and simple to install. They are great quality, nice looking and heat the rooms up fast. I found the set-up process and instructions easy to follow. I have recommended the Ecopanel Xt and will replace some older heaters next.

I purchased 16 Vantage heating radiators from EHE, total cost over £6000, so when a heater was faulty and wouldn’t work, as a good customer, I expected they would honor their warranty and Consumer Rights Act 2015 rules, but no, they simply sent a spare part with complicated instructions for me to fit it, when that didn’t solve the problem they didn’t respond any further and ignored me.

I searched the internet to find the Vantage manufacturer or another retailer selling Vantage heaters in the hope of obtaining parts, service or repair, but interestingly was unable to locate the manufacturer or any other company connected to Vantage heaters, leaving me with a heater that is unusable, unfit for purpose and unable to obtain parts or repair for.

I contacted Trading Standards via the consumer helpline, they took all details, fully explained and informed me of my position and rights under the Consumer Rights Act 2015,

They advised EHE were remiss, they should not have required me to undertake or pay for repair, as the retailer EHE are wholly responsible to provide and pay a qualified person to undertake the repair, also liable for any consequential losses, postage and refund etc.
TS said I was entitled to a full refund.

Also noted is that EHE’s Terms of Business and Warranty are not in accordance with and do not comply with the Consumer Rights Act 2015.

Luckily I paid for the heaters by credit card so presented my evidence of EHE"s improper and dreadful service and claimed my money back via Section 75 claim.

These Guys at EHE are all talk and false promises, as I have discovered, there are far better heating radiators out there, avoid EHE, find a reputable company.

£65 for a pair of cheap castors for a radiator and over £400 for a naff radiator where I can hear the ceramic panels moving around inside. And there’s no plug on the radiator - how stingy can they be. Avoid!

Good Customer Service

EHE have been excellent. Not knowing what I needed for my new cottage they were able to provide a quote based on my particular requirements; I was impressed with the professionalism of EHE and their response to all my queries. I would not hesitate to recommend them if you are looking for high quality electric radiators.