Electrocosto Reviews 1,299

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Appliance Store

Written by the company

Electrocosto, tienda online especializada en electrodomésticos al mejor precio.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchased kroms 45 dishwasher fridge freezer 160

Purchased kroms 45 dishwasher. Fridge freezer 160
Prompt delivery no damage
Both working well
Dishwasher and fridge nice and quiet as one would expect

👍👍
No issue recommending here

Gracias

June 5, 2025
Unprompted review
Electrocosto logo

Reply from Electrocosto

Thank you so much!

Advertisement
Rated 1 out of 5 stars

All fine until you have to return…

All fine until you have to return something. I ordered the wrong dishwasher, they told me that for returning it I had to pay €50, which is absolutely fine to me. I contacted them for the return and they started by replying one email per day, and then at some point nothing. Disappeared. It's been a week since I heard from them and tried to call their customer service multiple times. I can't imagine if something was actually broken and you had to file a complain, if this is normality then it would take months to do that

February 6, 2025
Unprompted review
Electrocosto logo

Reply from Electrocosto

Dear Matteo.

I am sorry you were on hold for so long during your return proccess. We value our customers' time and sincerely apologize for the lengthy wait.

I appreciate you making us aware of your negative experience, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.

Regards.

Rated 5 out of 5 stars

Very good

Delivery good. But we couldn’t install the oven as there was no plug!

So what type of plug for this oven, and can you send me one please?

September 18, 2024
Unprompted review
Electrocosto logo

Reply from Electrocosto

Good afternoon,
Thank you very much for your comment.
Best regards.

Rated 1 out of 5 stars

Still no refund after 1 month

My fridge broke in the height of a heat wave so I ordered a new one with this company. They gave me a delivery address then called to change it to a few days later and failed to turn up or call or make any effort to contact me. I emailed them to say if they couldn't deliver it the next day that I would prefer a refund so that I could purchase it somewhere else quickly as a fridge is important in 30°C temps. No refund was made and I have contacted them twice via email and was told they would expedite my refund, that was 2 weeks ago. The whole fiasco has been going on for over a month! I have no fridge and they have my money I need to buy one. I have emailed them again today threatening legal action if they don't refund me. Absolutely disgusting service!!! I would give them minus stars if I could. Pay a little extra and get your product within 48 hours with a reputable company, not these cowboys. Disgraceful!!!

September 2, 2024
Unprompted review
Electrocosto logo

Reply from Electrocosto

Good afternoon,
We are very sorry for the inconvenience caused.
We inform you that your order has already been refunded.
We regret what happened.
Regards

Advertisement
Rated 5 out of 5 stars

Well done Electrocosto.com

I purchased an oven from Electrocosto.com I needed more information and they were extremely helpful answering all my questions prior to purchasing. Their delivery was excellent and they assisted in helping me after my purchase to get my extended guarantee when I was having trouble online doing so as my Spanish is very poor. I would highly recommend them and would buy from them again.
Compré un horno en Electrocosto.com. Necesitaba más información y fueron de gran ayuda respondiendo todas mis preguntas antes de comprarlo. Su entrega fue excelente y me ayudaron después de mi compra a obtener mi garantía extendida cuando tenía problemas en línea porque mi español es muy pobre. Los recomendaría ampliamente y les compraría nuevamente.

December 18, 2023
Unprompted review
Electrocosto logo

Reply from Electrocosto

Buenos días Sharon,
Muchas gracias por su valoración y comentario.
Nos alegramos que haya quedado satisfecha con el servicio ofrecido por Electrocosto.
Un saludo.

Rated 5 out of 5 stars

Todo fantastico.

November 30, 2023
Unprompted review
Electrocosto logo

Reply from Electrocosto

Buenas tardes Marina,
Nos alegramos mucho que haya quedado satisfecha con su compra realizada en Electrocosto.
Un saludo.

Advertisement
Rated 4 out of 5 stars

OK OK

OK OK OK OK OK OK

April 9, 2022
Unprompted review
Electrocosto logo

Reply from Electrocosto

Buenos días,
Le agradecemos su valoración positiva.
Gracias por confiar en Electrocosto.
Un saludo.

Rated 5 out of 5 stars

i was a bit worried from seeing such…

i was a bit worried from seeing such bad reviews here but decided to go ahead and it all went great. True, I didnt have to make any changes or warranty or support. I ordered a washing machine Indesit, the lowest price for a branded washing machine I found on google shopping, it arrived around 4 days later and all was perfect.

March 14, 2021
Unprompted review
Electrocosto logo

Reply from Electrocosto

Hello Matteo
Thank you very much for trusting Electrocosto, we are glad that you are satisfied with the purchase.
We appreciate the feedback, it helps us to continue improving every day to offer a better service to customers.
Greetings

Rated 4 out of 5 stars

I read a lot of bad reviews about…

I read a lot of bad reviews about Electrocosto prior to ordering, my SMEG product. However, as I know only too well, often it is the consumer who has malfunctioned. So I went ahead. I can only say I found their email communication/service excellent. However, a note for Electrocosto on their choice of courier #seur:- This happens all the time. Once again they claim to have called at the address, but did not. Once again the delivery address displayed on their tracking website had a rouge extra character in the delivery address. The address was correctly provided to Electrocosto. This exact same thing happened previously. They were supplied a contact phone number by the supplier #ELECTROCOSTO , but never called. If you have similar experiences, post on this page and hashtag the supplier (company you purchased from) . If you write a review on #trustpilot of the supplier, mention how bad #seur are.👎

November 26, 2020
Unprompted review
Electrocosto logo

Reply from Electrocosto

Hello Mark!
Thank you very much for trusting Electrocosto, we are glad that you are satisfied with the purchase.
We appreciate the feedback, it helps us to continue improving every day to offer a better service to customers.
Greetings

Rated 1 out of 5 stars

They are fine until something goes wrong - then unprofessional and rude!

They are fine until something goes wrong!

My partner speaks reasonable Spanish, but the women at customer service pretended that she couldn´t understand him and hung up on the phone 3 times.

They were very rude on the phone and have appalling customer service which shows a complete lack of business sense.

I wouldn´t use them again – which is a shame from their point of view as I spend several thousand euros a month of my clients money buying domestic goods.

I still haven´t received half of my last order and will contact the credit card company to return the money.

You have lost a customer that would have spent money with you every month!

February 13, 2020
Unprompted review
Advertisement
Show reviews in all languages. (1,299 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look