Electrocosto Reviews 1,299

Purchased kroms 45 dishwasher. Fridge freezer 160
Prompt delivery no damage
Both working well
Dishwasher and fridge nice and quiet as one would expect

👍👍
No issue recommending here

Gracias

Prompt delivery. Excellent price. I would totally recommend.

All fine until you have to return something. I ordered the wrong dishwasher, they told me that for returning it I had to pay €50, which is absolutely fine to me. I contacted them for the return and they started by replying one email per day, and then at some point nothing. Disappeared. It's been a week since I heard from them and tried to call their customer service multiple times. I can't imagine if something was actually broken and you had to file a complain, if this is normality then it would take months to do that

Delivery good. But we couldn’t install the oven as there was no plug!

So what type of plug for this oven, and can you send me one please?

My fridge broke in the height of a heat wave so I ordered a new one with this company. They gave me a delivery address then called to change it to a few days later and failed to turn up or call or make any effort to contact me. I emailed them to say if they couldn't deliver it the next day that I would prefer a refund so that I could purchase it somewhere else quickly as a fridge is important in 30°C temps. No refund was made and I have contacted them twice via email and was told they would expedite my refund, that was 2 weeks ago. The whole fiasco has been going on for over a month! I have no fridge and they have my money I need to buy one. I have emailed them again today threatening legal action if they don't refund me. Absolutely disgusting service!!! I would give them minus stars if I could. Pay a little extra and get your product within 48 hours with a reputable company, not these cowboys. Disgraceful!!!

Super professionals and good on time . I will recommend them to all my friends.

I ordered my oven three weeks ago and still waiting for tracking information of delivery. I’ve emailed the company and not received any information back they haven’t replied. No up dates what’s so ever !!

I purchased an oven from Electrocosto.com I needed more information and they were extremely helpful answering all my questions prior to purchasing. Their delivery was excellent and they assisted in helping me after my purchase to get my extended guarantee when I was having trouble online doing so as my Spanish is very poor. I would highly recommend them and would buy from them again.
Compré un horno en Electrocosto.com. Necesitaba más información y fueron de gran ayuda respondiendo todas mis preguntas antes de comprarlo. Su entrega fue excelente y me ayudaron después de mi compra a obtener mi garantía extendida cuando tenía problemas en línea porque mi español es muy pobre. Los recomendaría ampliamente y les compraría nuevamente.

OK OK OK OK OK OK

i was a bit worried from seeing such bad reviews here but decided to go ahead and it all went great. True, I didnt have to make any changes or warranty or support. I ordered a washing machine Indesit, the lowest price for a branded washing machine I found on google shopping, it arrived around 4 days later and all was perfect.

I read a lot of bad reviews about Electrocosto prior to ordering, my SMEG product. However, as I know only too well, often it is the consumer who has malfunctioned. So I went ahead. I can only say I found their email communication/service excellent. However, a note for Electrocosto on their choice of courier #seur:- This happens all the time. Once again they claim to have called at the address, but did not. Once again the delivery address displayed on their tracking website had a rouge extra character in the delivery address. The address was correctly provided to Electrocosto. This exact same thing happened previously. They were supplied a contact phone number by the supplier #ELECTROCOSTO , but never called. If you have similar experiences, post on this page and hashtag the supplier (company you purchased from) . If you write a review on #trustpilot of the supplier, mention how bad #seur are.👎

They are fine until something goes wrong!

My partner speaks reasonable Spanish, but the women at customer service pretended that she couldn´t understand him and hung up on the phone 3 times.

They were very rude on the phone and have appalling customer service which shows a complete lack of business sense.

I wouldn´t use them again – which is a shame from their point of view as I spend several thousand euros a month of my clients money buying domestic goods.

I still haven´t received half of my last order and will contact the credit card company to return the money.

You have lost a customer that would have spent money with you every month!

I can't even get through their payment section. I tried to use both of my credit cards and it denies it.