ElectroMarket.co.uk Reviews 

1,618
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight excellent service, praising helpful staff and valuable advice. Rapid and efficient delivery is commended, with orders frequently arriving very quickly, often next day. Reviewers are also satisfied with product quality and wide selection, finding items well-made and good value. However, some customers experienced delivery issues, such as lost or delayed parcels and items arriving damaged. A few people also reported inconsistent product quality, including faulty items or products not as described. Some reviewers were dissatisfied with after-sales service, noting delays in replacement parts or lack of resolution for significant faults.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and reasonable prices of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Service

Reviewers express high satisfaction with the service, often describing it as excellent, efficient, and above... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and rapid... See more

Quality

Customers consistently note positive experiences with quality, praising products like speakers, radios, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more

Company replied

Rated 5 out of 5 stars

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more

Company replied

Rated 5 out of 5 stars

We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more

Company replied

Rated 5 out of 5 stars

My husband loves snow so purchased a snow machine for part of his birthday/retirement gift Haven’t had a chance to use it yet but look forward to doing so Excellent service and very speedy delive... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,618)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vonyx 10" speakers

well made product, delivered on time, tough packaging, and looking forward to plugging these speakers in

April 22, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jon,

Thank you for your 5* Review.

Kind Regards

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Rated 5 out of 5 stars

The sales team were very helpful and…

The sales team were very helpful and knowledgeable

April 17, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Tomas,

Pleased to hear how helpful and knowledgeable the sales team were for you.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Great buying experience

I bought a full p.a system package from here. Excellent product & fast delivery. Reasonably priced gear too.

January 12, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jamie,

Very pleased ot hear about the experience you have had and how happy you are with your purchase.

Kind Regards

Rated 5 out of 5 stars

Powered mixer

Very easy to use your web site and payment system and the prices are good too and I have used the mixer already and the sound is fantastic

April 1, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Colin,

Thank you for your 5* review about the prices and quality of the product.

Kind Regards

Rated 1 out of 5 stars

Very very bad!

Very very bad!! AVOID AT ALL COSTS! I had an upcoming party on Saturday so I ordered the speakers on Monday because IT STATES on their website NEXT DAY DELIVERY. Well that wasn’t the case. False advertisement and lies. Now I know it can be the couriers fault also and it’s out of their control. So I called customer service and the guy told me he would cancel that order and re order new speakers so they hopefully get there on time. And instead of next day GUARANTEED DELIVERY AS THEY STATE he only used the simple delivery method so I never got them. False advertising on website. Wouldn’t use again AVOID

March 24, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Good Morning,

I am sorry to hear about the experience you have had and that we were unable to get the order to you on time.

All of our orders are for a next day delivery, but this can never be guaranteed, due to stock or courier issues that might occur.

I am sorry that this seems to have happened twice for you and your order.

We do also advise of potential delays that could occur on the website.

Thank you for your feedback so we can make sure improvements are made moving forward.

Kind Regards

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Rated 5 out of 5 stars

Excellent service

Excellent service, product exactly as described and delivered earlier than advertised, so that was a great service.

March 16, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Scott,


Really pleased to hear about the excellent service you have had.

Thank you for your 5* Review.

Kind Regards

Rated 5 out of 5 stars

Excellent service as usual

March 10, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Nigel,

Pleased to hear about the excellent service you have always had with us.

Thank you for your review.

Kind Regards

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Rated 5 out of 5 stars

Excellent customer service

I wanted specific stereo system and spoke to Mike,he was very knowledgeable and very happy to hear me out. I ordered what I wanted and the equipment was delivered the next day.I highly recommend this company.

March 5, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Good Morning,

Really pleased to hear about the excellent service you have had from Mike.

Thank you for your review and recommendation.

Kind Regards

Rated 5 out of 5 stars

Great speakers

Great speakers! Decent bass - love listening to my music through them.

March 5, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Michael,

Thank you for your 5* review and how great the spekears are.

Kind Regards

Rated 5 out of 5 stars

Ordering online is simple

Ordering online is simple & Evri delivered the next day to Scotland

February 22, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Ronnie.,

Pleased to hear how simple you have found the ordering process.

Thank you for your review.

Kind Regards

Rated 1 out of 5 stars

4th DELIVERY OF BROKEN CRACKED SPEAKERS

I appreciate this might be partly a delivery company issue and the manufacturer that packs the equipment, but company also has to take responsibility.
I ordered £1000 worth of equipment, that half of it arrived broken. They were quick to send a replacement, but still had speakers broken, box was damaged and poorly packaged, probably thrown around in the warehouse or depot . 2nd delivery arrived, worse, than the first delivery.
Third delivery took a few days to arrive after complaining again, and rejecting a measly £40 partial refund, then a £70 partial refund. No thank you, I've just spent £1000, I want undamaged equipment.
Now still awaiting a 4th attempted delivery, despite requesting a full refund, which they have failed to come back to me on. nearly 3 weeks to sort a delivery, which is supposedly next day delivery!!!!

February 10, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Paul, apologies again for the issues experienced with the delivery of your order. We will always try to rectify any issues as quickly and efficiently as possible. In the unfortunate event of damage in transit, some customers are happy to take a partial refund if the damage is only cosmetic and the product is working as expected. This saves any further inconvenience if both parties are happy to resolve the issue in that way. That is why this was offered as an option. You were provided with all options available. It is highly unfortunate and frustrating for everyone involved that the following replacement deliveries suffered a similar problem. And for that, we sincerely apologise. I can see that the damaged part of the order has been fully refunded. If you do need any further explanation or assistance, please feel free to come to us directly.
All our best

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Rated 5 out of 5 stars

Bluetooth Dab radio CD player

When I wanted help with an item I wanted to buy, the staff were extremely helpful and patient. They emailed me step by step tips.
I would recommend ElectroMarket. My item arrived on time good value and looks fantastic.

February 16, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Hazel,

Pleased to hear about the experience you have had with us, how helpful the team were and the good value you have found with your order.

Thank you for your review.

Kind Regards

Rated 1 out of 5 stars

Not as described.

Item arrived was not as described missing the rechargeable battery which was the main reason for ordering this one.

February 16, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi James,

I am sorry to hear that part of the the order was missing.

If you can contact us directly we will be happy to arrange a replacement for you.

Kind Regards

Rated 5 out of 5 stars

Top Company.

Very helpfull indeed.Very polite and always replied to emails very quickly.

February 6, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Pleased to hear how helpful the service has been for you.

Kind Regards

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Rated 5 out of 5 stars

Then and now.

From the age of 17 to 25 I played a Rickenbacker 4001 bass guitar. After 50, years the old band has decided to get back together to see if we still had what it takes. I’m 66 years old now and I can’t reach across three frets on my Ricky so I needed a guitar with a shorter neck so I can reach across the frets. After a lot of searching I came across the whole kit that you were advertising at a very good price so I bought it and I must say that my hands are fingers fit it perfectly and playing it through a TC electronic 250 watt amp it sounds amazing. I’m more than happy with my purchase. Excellent service well done.

February 5, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Nigel,

Really pleased to hear about the excellent service you have had and how happy you are with your new guitar.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Good product

Good product, delivered quickly and excellent pre and post sale experience

February 2, 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Rob,

Pleased to hear about the excellent experience you have had.

Thank you for your review.

Kind Regards

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