ElectroMarket.co.uk Reviews 

1,619
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company and truly appreciate the supportive sales staff. People frequently mention the simple ordering process, exceptionally fast delivery times, and the impressive overall quality of the items received. Consumers often mention that orders usually arrive promptly the next day, while the communication throughout the shipping journey remains very reliable. Though some reviewers noted occasional delivery delays caused by external couriers, or received a few damaged and faulty products. A few consumers also mentioned experiencing issues with replacement parts taking longer to arrive or encountering some frustrating ongoing technical problems.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting great sound and reasonable prices. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally quick... See more

Service

Consumers find service to be positive, highlighting prompt dispatch, quick delivery times, and helpful staff.... See more

Order

Customers had positive experiences with order, highlighting that the online ordering process is simple and... See more

Quality

Users describe positive interactions with quality, noting that products are well made and offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more

Company replied

Rated 5 out of 5 stars

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more

Company replied

Rated 5 out of 5 stars

We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more

Company replied

Rated 5 out of 5 stars

My husband loves snow so purchased a snow machine for part of his birthday/retirement gift Haven’t had a chance to use it yet but look forward to doing so Excellent service and very speedy delive... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(1,619)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came good in the end!

Initially was told that the order was oversold and that a refund was available, but I decided to wait until new stock had arrived. I was told that a partial delivery was available ASAP, so I agreed, but was surprised when shortly after the whole delivery arrived! Cannot fault the service.

December 22, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Richard,

Thank you for your 5* review.

Kind Regards

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Rated 5 out of 5 stars

Brilliant Service!

Brilliant service. Great product, great communication and super fast delivery. Highly recommended!

December 18, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi David,

Thank you for your 5* review about the brilliant servicve and great product you have found with us.

Kind Regards

Rated 1 out of 5 stars

Don't waste your time or money

Our speaker has broken for the second time . There expecting me to pay to get it sent to them . They haven't been very helpful on the phone . When it got fixed the first time round they send me someone else's damaged one first . Not a very good company with a couldn't care less attitude

December 22, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Paul,

Thank you for taking the time to leave a review, we're sorry to hear there's an issue with the product you purchased.

I can't find any message threads or orders under your name currently, but if you still need assistance with this issue please reach out to our customer service department.

Team Electromarket

Rated 5 out of 5 stars

Elecktromarket

Very easy to navigate website. A prompt, safe and Very efficient service.

December 22, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi David,

Thank you for your5* Review.

Kind Regards

Rated 5 out of 5 stars

Super fast delivery

Web site was very easy to use and place my order which arrived inside 24 hours, very impressed! It’s a present so haven’t used the player but quality looks good and I would definitely use this company again

December 12, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Lynn,

Really pleased to hear about the overall experience you have had and the good quality you have found with the product.

Kind Regards

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Rated 1 out of 5 stars

Angry and fuming

Update
I new this would end in tears so my parcel is missing.. yodel claim it was delivered to me but instructed that mo one would be in and to leave the parcel with a neighbour a clear instruction. Got home no card knocked at neighbour no parcel... can't speak to no one at yodel on live chat told i need to wait 2 days for them to interview driver. Fuming im just Fuming. This hole process has caused me nothing but stress im out of pocket with no product and a Christmas party in 3 days.

December 19, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jason, we sincerely apologise for the issues you experienced with the item not arriving as expected.

I can see that there were multiple courier issues for your delivery, and as much as we try to do the best we can to resolve delivery problems it doesn't always work out the way we hope, especially at this time of year when all the courier services are so busy.

We are truly sorry for the problems experienced and for any inconvenience this caused you.

Team Electromarket

Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt dispatch, product arrived day before it was due. Order to delivery about 18 hours.

December 13, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Sharon,

Very pleased to hear about the excellent service you have had and how quickly the order was with you.

Kind Regards

Rated 5 out of 5 stars

Buy direct excellent service

Have previously tried to purchase through Amazon, and delivery never arrived, and Amazon were no constructive help,
Spoke to customer service agent at electromarket (Jordan) who was excellent after doing everything he could to help he explained that they offer a full service when bought direct with them true to his word the next day my daughters guitar set arrived, excellent service excellent company and will be buying upgrades direct through them.

December 11, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Dan,

Happy to hear about the excellent service you have had throughout the process.

Thank you for your review.

Kind Regards

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Rated 5 out of 5 stars

Absolutely fantastic service and…

Absolutely fantastic service and delivery and quality . Thankyou , so refreshing to do business with professionals .

December 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Vikki,

Really pleased to hear about the fantastic service you have had.

Thank you for your review.

Kind Regards

Rated 1 out of 5 stars

Purchased a record player as a…

Purchased a record player as a Christmas gift, was delivered with the invoice clearly on show, displaying the items and prices.

Wouldn't recommend, will not use again.

Edit to address the response: The packing slip was in an envelope/pocket (normal SOP) however the line items were visible - this is solely down to the way it is folded, had it been folded properly (with addresses showing - again SOP) and without the line items on show, it wouldnt have been an issue.

December 4, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

We’re sorry to hear about your experience. We completely understand that having the packing slip visible may not have been ideal for a gift. For all orders, we include a packing slip so customers know exactly what’s inside. This slip does not show prices, as it is not an invoice, just a list of the contents of the package.

If you’d like to discuss this further, please don’t hesitate to get in touch with us.

Thank you for your feedback, and again, our sincere apologies for any inconvenience.

Rated 5 out of 5 stars

Used a few times always great service

Used a few times always great service . Very helpful . Quick delivery 🚚 and great price
Fully recommend them

November 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Paul,

Thank you for your 5* review about the service and the product.

Kind Regards

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Rated 5 out of 5 stars

I can't fault Electro Market

I can't fault Electro Market. Individuals with whom I interacted explained everything clearly, readily gave further information and were highly personable. An excellent experience all round. I hope they earn a decent wage.

November 21, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Kim,

Thank you for your 5* review and the excellent experience you have had.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service. Xmas present

November 21, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Sue,

Pleased to hear about the excellent service you have had.

Kind Regards

Rated 2 out of 5 stars

I ordered “MAX SOLOART JUNIOR ACOUSTIC…

I ordered “MAX SOLOART JUNIOR ACOUSTIC GUITAR 3/4 - SUNBURST” as a birthday present for my son.
Unfortunately it arrived absolutely battered. I sent photos of all the damage (all over) to ElectroMarket who said they could offer £10 off or I could hang about a day for a courier.
I explained that for £10 less I could have ordered one of their refurbished guitars - which would have been in better condition than what I received. And that as a blue badge holder with mobility issues returning an order (especially of that size) isn’t easy.
Not very helpful at all.
As my son has additional needs so not giving him the gift he had his heart set on (the next day by this point!) just wasn’t an option!

November 13, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Collette,
I'm sorry to hear that your order showed up in less-than-perfect condition. I can see from our email communication that we offered you a replacement order, a free collection and return for a full refund, or a partial refund if you were willing to hold onto the product with the scuff or two it has. We could have done that the following day for you. Unfortunately, you did not take us up on the useful/helpful options provided. These options are still available to you by the way. We are always here to help, if you'd like to discuss anything with our friendly customer service team.

All our best

Rated 5 out of 5 stars

service

everything is outstanding from talking to someone to getting the parcel ,they could not do anything better

November 20, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi there Philip, Thank you for stopping by to leave us such an awesome review!

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Rated 5 out of 5 stars

very good stuff

very good stuff

November 20, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello George, Thank you for taking the time to leave us a 5-star review!

Rated 5 out of 5 stars

SNOW FLUID

Happy with the order, price etc.

November 3, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Thank you for your 5* Review

Kind Regards

Rated 5 out of 5 stars

I was really pleased with the sales…

I was really pleased with the sales person who sold me a Fenton microphone and speaker system. I had a couple of issues, so was really impressed with their Customer Services and how they dealt with me so efficiently to my satisfaction.

October 24, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Thank you for your 5* review and how helpful the team have been for you.

Kind Regards

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