Elegant Themes Reviews 

Goran from Elegant Themes was excellent! He was kind and helped me out with an issue I had been dealing with for days and hours of frustration. Can't say enough good things about the support desk at the company. Keep it up! Until next time, thanks Jeff Garrett

The customer service was really efficient and fast.

the quality of the specialist in helping me, going beyond her brief to ensure my problem was fixed.

Really great support. The bot is solid as well.
I had a longer conversation with Manoj and asked him a lot of questions. He handled everything in a very smart way by recording a short video directly on my system via remote access. The video answered my questions clearly and efficiently. Very impressive and genuinely helpful.

I am currently testing the builder, and it does feel a bit confusing at the beginning, but the support team consistently provides useful tips and guidance, which makes the learning process much easier.

Divi 5 introduces many good ideas and new features, and if the bugs are fixed it will be excellent. However, for RTL languages it still has more problems, just like Divi 4, which I had to solve with custom CSS and extra time. On the positive side, my experience with the support team was very good — they were responsive and helped me resolve the issues.

Divi is not only a great product, the service and support is also of high quality. There is always someone qualified able to quickly answer and help, no matter the situation you might encounter.

Pavel was very knowledgeable, professional, and patient, explaining in detail what the solutions to my problems were.

A revolutionary company with excellent products and customer support. Their new Divi 5 product is on par with the iPhone announcement back in 2007. Divi 5 is truly a work of art and engineering that I truly appreciate! It is a huge leap from their previous Divi 4, and leagues ahead of anything else I tried.

The support was Great, the response was quick. The team members seem to know what they are doing - not just working from script.

Thanks to Manoj and Borhan for helping me out. The staff at ET are just super efficient and fast. I can highly recommend Elegant Themes - they never leave you hanging...

Had an issue with Divi 5 (beta) and Mayur from Elegant Themes support was excellent. He was quick, knowledgeable, and resolved the issue remotely with zero back-and-forth. Clear proof that Elegant Themes is taking Divi 5 beta support seriously.

I have been used for 8 Years, always great and keep continuing update inovation and features, best choice of my life I ever made!

Service delivery

I received help every step of the way!

I pay for Elegant Themes VIP support and never feel like it's a waste. I may not need it for months but when I do, they always come through. The team is excellent and my most recent interaction was with Goran. He was able to answer my question and get me on the right track with a single response ... my question was abnormal (they always are), but he went into their testing sites, played around, and figured out how to do what I needed on the site I was working on. Then he explained in detail with a screenshot and I was able to fix the issue with just a couple settings changes.

Yes, Divi 5 still has a lot of bugs, but customer service is really good and helps you fix these bugs. I think there are better brands in webbuilder, but the customer service satisfaction at Elegant Themes is unmatched by most brands, so it definitely deserves 5 stars.

Thank you!

Not only can a lot of trivial questions quickly be answered by the AI agent, but when stuck just ask for a human, and they are really extraordinary helpful and skilled.

My highest recommendation.
Leo Woer

very fast response! I went through 3 different problems and they were all resolved within a few hours!

The human support at elegantthemes is always there, when I need it, I can fully rely on getting help until my problem is solved and each time I learn something too. On top of being extremely helpful and knowledgable, they are also very friendly and kind. It's a support that really stands out in today's world. Thank you