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Rated 5 out of 5 stars

I wanted the missha bb cream and it’s seemingly not sold in store anymore. This website was recommended by price runner but I had never encountered it before so I was a little skeptic but, the price w... See more

Rated 4 out of 5 stars

I had a great experience shopping with Eleven. The product arrived on time, and the website is easy to use with very competitive prices. The customer support is excellent, and the staff is friendly an... See more

Company details

  1. Cosmetics Store
  2. Hair Product Store
  3. Skin Care Clinic

Information provided by various external sources

Eleven har sedan 2004 erbjudit kunder ett brett utbud av det bästa inom hudvård, makeup, parfym och hårvård.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

They took several days to send the…

They took several days to send the package, and use some carrier who also has taken several days, so it's almost been 2 weeks for a domestic package.. I'm okay with waiting a bit but this is ridiculous.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience.

Great experience.
The products matched my expectations and the quality is as described. Delivery was fast. I’m satisfied with my purchase.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Listings – Treated with Disrespect When Complaining

Be very careful before buying from this seller. Their product page contained misleading information, clearly showing two pieces in the photo and description, but I only received one. When I raised the issue, instead of resolving it professionally, their customer service was rude, dismissive, and unprofessional—even going so far as to accuse me without evidence.

Rather than acknowledging the mistake, they refused to take responsibility and treated me with disrespect. This is unacceptable for any serious business

I strongly advise potential customers to double-check all product details before placing an order, and to be aware that this seller’s customer service does not handle complaints in a fair or respectful manner

September 10, 2025
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Rated 1 out of 5 stars

Shiny hair but the clarifying shampoo…

Shiny hair but the clarifying shampoo caused me hairloss I am not joking, my scalp was starting to show at the front. Kept getting scabs too on my skin. Off it now and I can see hair growing back and getting denser again.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices and fast shipping

I wanted the missha bb cream and it’s seemingly not sold in store anymore. This website was recommended by price runner but I had never encountered it before so I was a little skeptic but, the price was so low so I decided to try anyway. The website is fast and efficient, cheap shipping and it arrived today in the mail packaged safely. Can recommend:)

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Please don't buy from this company…

Please don't buy from this company they're from China

December 9, 2024
Unprompted review
Eleven logo

Reply from Eleven

Hi Heather!

Now I don't really understand where you got this information from. But we are a Swedish company that has a store, office and warehouse in Sweden.

You are always welcome to contact us via kundservice@eleven.se if you have any questions or concerns.

Kind regards,
Eleven

Rated 4 out of 5 stars

I had a great experience shopping with…

I had a great experience shopping with Eleven. The product arrived on time, and the website is easy to use with very competitive prices. The customer support is excellent, and the staff is friendly and helpful. Delivery is always prompt within 2-3 working days, and the products are high quality and well-packaged. Tack så mycket! Overall, highly recommended.

November 16, 2024
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Rated 5 out of 5 stars

great experience

Super shopping experience with no last-minute change of discounted prices. Hoping the logistics partner delivers the products on time.

November 22, 2024
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Rated 1 out of 5 stars

Garbage

Poor products no communication. Don't waste your money.
Cheap and tacky looking products that look great on the site. Shop at Primark the standard is so much better.
There are so many better shops online give this company a miss

October 1, 2024
Unprompted review
Eleven logo

Reply from Eleven

Hi,

We are sorry that you are dissatisfied with your order with us.

With kind regards,
Eleven Team

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Especially with the customer service. I chose a wrong colour when placing my order, and i sent them an email if they could kindly send me the correct colour, within 1 min after i placed the order. I got a reply back 3 hours later that the order was already packaged and 5 hours later that they finally sent it.
I think being a little nicer to their customers would have been nicer.
Also, they charge postage fee even when placing a 500kr order.
Wont be ordering again. Prefer other merchants.

October 24, 2024
Eleven logo

Reply from Eleven

Hello Maria,

We are sorry that you are dissatisfied with the service you received. Our customer service handles each case in turn, even though you emailed us just after your order was placed, it is unfortunately normal that you received a response three hours later. Once an order has been picked, customer service cannot change or cancel the order. This is because the system does not allow it.

Furthermore, there is always a free delivery option for purchases over 199kr. If you want a different delivery method than the free shipping, it unfortunately costs for purchases under SEK 1000.

We are very sorry for this customer experience.

With kind regards,
Eleven Team

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