Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and Game Manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered 2 videos and both were a huge…

I ordered 2 videos and both were a huge hit! I have 3 kiddos-7 years old, 2 years old and 11 months old. We were able to incorporate specific things they liked and were asking Santa for. It gives them encouragement to behave better, and overall the graphics were phenomenal. The videos are long and really cute!

December 13, 2023
Unprompted review
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Reply from Elfi

Thank you so much Victoria.

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Rated 5 out of 5 stars

My daughter truly enjoyed her video…

My daughter truly enjoyed her video message from Santa. Thank you so much for this innovative service to make children's Christmas more magical! We will definitely get another one next year! My only regret is not getting a discount code for my 4 purchases and only learning about this afterwards.

December 10, 2023
Unprompted review
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Reply from Elfi

Thanks for the feedback Eleanor.

Rated 5 out of 5 stars

the best gift

I ordered a video for my 5-year-old granddaughter, her delight when Santa Claus mentioned her name was priceless. I would highly recommend.

December 13, 2023
Unprompted review
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Reply from Elfi

Thank you so much Dori.

Rated 5 out of 5 stars

Awesome experience for my kids!

Awesome experience for my kids!. I am so happy with the video and my kids were so excited when they heard Santa mentioned their names.

I recommend elfisanta.com 100%. Magical!

December 1, 2023
Unprompted review
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Reply from Elfi

Thank you so much Maria.

Rated 3 out of 5 stars

This is a Europe based company

The letter is lovely and that it can be customized is wonderful but had I noticed that it was coming from Europe, I would have selected something in the USA. The delivery is just to long. Continued success

December 3, 2023
Unprompted review
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Reply from Elfi

Thank for the feedback Jeanette.

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Rated 5 out of 5 stars

Beautiful

I have made for my son and 2 nieces. They were so happy and i was into tears. Video was so beautiful and my son cant stop watching it. Thank you so much. I will definitely do this next year and will definitely recommend

December 7, 2023
Unprompted review
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Reply from Elfi

Thank you so much for your kind words Hetal.

Rated 3 out of 5 stars

No follow-up to when letter will be delivered delivered. No contact information. I tried several times writing to you no response how do I know if letter was delivered?

No follow-up to when letter will be received! Tried contacting u with no response. very frustrating. Please let me know if this letter was Delivered
No to contact you?……

December 6, 2023
Unprompted review
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Reply from Elfi

Dear client, the letter will arrive in 15 working days, if you request more information, please contact us sending an email to: mail@elfisanta.com .

Rated 5 out of 5 stars

We love our Elfi videos

We love our Elfi videos. This is the second year we have bought them for our son and again, it was absolutely magical! So much has gone into the production of these videos, but they feel so intimate and personalised. Our son loves the fact that Santa is talking to him personally. Super quick and easy process to customise your own video. Very user friendly. Well worth it!

November 30, 2023
Unprompted review
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Reply from Elfi

Thank you so much for your kind words Jennifer.

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Rated 5 out of 5 stars

Magical Christmas

This is the first time I have had a video for my grandson, he is absolutely mesmerised by it and watches it all the time. Can thoroughly recommend if you want to make Christmas extra special.

December 5, 2023
Unprompted review
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Reply from Elfi

Thank you so much Janet.

Rated 5 out of 5 stars

Great gift ever!

I buy these every year. Children go crazy when they see themselves in a video. When I watch my nephews seeing the video, there eyes light up and the smiles are incredible. They watch it over and over again! Every year it changes.

December 3, 2023
Unprompted review
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Reply from Elfi

Thanks for being your Christmas tradition Franceen.

Rated 5 out of 5 stars

Excellent customer service and quality…

Excellent customer service and quality video (4k) received. Our little one is mesmerised by the magic and personal touch of the video.
Absolutely recommend this company as the leading company. Well recommended.

November 25, 2023
Unprompted review
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Reply from Elfi

Thank you so much for your kind words Mark.

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Rated 5 out of 5 stars

Quality Santa Video Experience Year On Year

Love, love, love Elfi! The production is amazing and each video is really high quality. The stories are all entertaining too. Have used Elfi at least three or four years in a row. It's great that new content is created each year. It would be great to have a few more different statements available to choose from but I do think there is a decent offering.

November 28, 2023
Unprompted review
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Reply from Elfi

Thank you so much for your feedback Geraldine.

Rated 5 out of 5 stars

So amazing

So amazing! The quality and everything included in the video was just beyond what I expected. My son loves it so much, we’ve saved it onto his iPad so he can watch it back anytime. I will be ordering another closer to Xmas. Thanks for helping us to keep the magic alive

November 14, 2023
Unprompted review
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Reply from Elfi

Thank you so much.

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Rated 5 out of 5 stars

I have had Elfi video's made for my nephew and nieces

I have had Elfi video's made for my nephew and nieces every year for the last few years and will continue to do so till they're grown up or until they stop believing in Father Christmas ..they keep believing, he'll keep sending personalised video's every year Ho Ho Ho !... that's how good Elfi is

November 2, 2023
Unprompted review
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Reply from Elfi

Thank you so much Mark!

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