Great service and good support are provided when needed. Given that they support price-matching in many cases and have physical stores. This helps a lot as a customer and a trusted store for me.
Company replied
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See what reviewers are saying
If you don't have a Danish passport or driver's license, do not pay with Klarna and select Klik&Hent. They will not give the item to you, and they will not warn you beforehand that foreigners cannot p... See more
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Why even have retail shops?
Why even have retail shops if basically none of the products I want are ever on display? And to make it worse, why make it so hard to find out what might be on display?
Calling yields very little info and even in the store you have to ask multiple people before finally learning that the product you want to see is not available for demo. This happened to me both for a laptop and a computer mouse. In both cases I wanted to compare some of the most highly rated products in their category to get a subjective impression. I would have even been willing to pay the few percent more for the chance to walk out of the store with a purchase I feel confident about. But no, some products are available in the box, others they can order for you and send to your home. Then I might as well order online and chose a cheaper shop.
July 16, 2025
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I am sorry to hear that you are disappointed about not being able to see the products on display in our stores. We offer a wide range of items, and although we would like to, it is unfortunately not possible to have every product on display.
You can always check on our website whether a specific product is displayed in a store. When you visit the product page and look at the stock status, it will be marked with ‘Udstillet i butik’ if it is available for viewing in the specific store.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hi Majed,
Thank you very much for taking the time to share your experience with us.
I’m truly pleased to hear that you’ve been satisfied with both your purchase and the overall experience. At the same time, I completely understand that a longer delivery time can be less than ideal.
Your positive feedback is greatly appreciated, and we’re thankful that you chose to share it with us.
Wishing you a wonderful day.
Best regards
Akin
Elgiganten Customer Care Center
Great service!
January 12, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Brian,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that your experience with us was a good one.
We truly appreciate your positive feedback, and I hope you enjoy your new product.
I Wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Good service
November 25, 2025
Reply from Elgiganten A/S
Hej Mahantesh,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en god dag!
Med venlig hilsen
Slim
Elgigantens Kundecenter
The click and collect ordering was very…
The click and collect ordering was very time consuming and complicated. Will not be doing that again.
January 10, 2026
Reply from Elgiganten A/S
Hi Rebekka,
Thank you very much for taking the time to review us on Trustpilot.
I’m very sorry to hear that this was your experience.
We are always striving to improve, and we use our customers’ feedback exactly for that purpose.
I do hope you are enjoying your new product.
I wish you a wonderful day.
Best regards
Slim
Elgiganten Customer center
Good company never had problems with…
Good company never had problems with when buying electronics
January 10, 2026
Reply from Elgiganten A/S
Hi
Thank you very much for taking the time to share your experience with us.
We’re pleased to hear that you’ve consistently had positive experiences when purchasing electronics from us. Your trust and continued support mean a great deal, and we truly appreciate you choosing to shop with us.
We look forward to welcoming you again in the future.
Wishing you a pleasant day!
Kind regards
Freja
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs!
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hi Nour,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Marcus
Elgiganten Customer Service
Excellent customer service
Excellent customer service, your employees always ready to help in the store. Good prices for electronics.
January 3, 2026
Reply from Elgiganten A/S
Hi Samson,
Thank you very much for taking the time to share your experience with us.
I’m pleased to hear that you are satisfied with shopping at Elgiganten, and that your experience has lived up to your expectations. We hope you will be very happy with your new product.
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
Wishing you a wonderful day!
Best regards
Akin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience with helpdesk was exceptional. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Marcus
Elgiganten Customer Service
Product sold without stock
They canceled the order because they say they had a stock error, and therefore do not have the product available, and yet the product is still there on the website.
December 30, 2025
Reply from Elgiganten A/S
Hi Rafael,
Many thanks for taking the time to share your experience with us.
I am very sorry that there has been a stock error on the product in question, and that your order has therefore been cancelled. It is of course not a satisfactory experience.
Although we strive to minimize stock errors, unfortunately they can occur. When a product is to be picked up in a store, in some cases a situation may arise where the store, in connection with clarifying the order, discovers that the last product is not actually in stock.
Sometimes it can take a couple of days before this is corrected in our systems, we apologize for that.
As a large number of goods are handled in and out of the stores every day, differences in stock may occur.
Your feedback will be shared internally, so we can work on improving ourselves going forward. We apologize for the inconvenience this has caused, and thank you for bringing the problem to our attention.
If you have questions or want help making a new order, you are always welcome to contact us at social.ccc@elgiganten.dk. We are ready to help you.
I wish you a good day!
Kind regards
Marcus
Elgiganten's Customer Center
Delays in delivery, chaos in the system
I purchased the goods on the 22nd of December. It was meant to be a New Year present, so it was crucial for me that it was supposed to be delivered on the 29th. I thought that OK, there can be a little delay but even if it is couple of days late, it would be still fine.
On the 30th, I am getting an SMS that it will be delivered on the 7th of January. It won't make any sense at this point, so I am going to a physical shop and ask about what can be done.
In a physical shop, they are saying to me that the goods can be found in another department and I can just go there, show my order and get it. OK, I am going there. However, on the spot, it turns out that there was a mistake in their system and they don't have the goods neither there nor anywhere in Copenhagen. Well, "turns out" actually means that I had to wait for half an hour until they figured it out. And of course, in the evening of the 30th, I had no chance to get another present.
The only positive thing was that I could cancel the order.
December 22, 2025
Reply from Elgiganten A/S
Hi Igor,
Many thanks for taking the time to share your experience with us.
First of all, I would like to apologize for this experience you have had in connection with your purchase. This is not the level we strive for. I make sure that this feedback is taken internally, so we can ensure better case processing. You can expect the money to be seen on your account within 2-5 buisness-days
I wish you a nice day!
With kind regards
Marcus
Elgiganten's Customer Center
________________________________________________________________________
Hello,
Thanks for updating your Trustpilot.
Since you didn't get your goods, then we only had your money reserved. That means after you cancelled your order, the reservation disappeared, so in your bank there shouldn't be any transactions from Elgiganten.
Thank you for sharing your experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good job
We bought our Dyson with them and it's battery was broken, after less than 2 years. We bought the extend insurance and the fixed it without questioning it once. Very satisfied.
September 13, 2025
Reply from Elgiganten A/S
Hi Camila,
Many thanks for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with your complaint in Elgiganten and that your experience has lived up to your expectations. We are glad to hear it was satisfactory
I wish you a nice day!
Kind regards
Marcus
Elgiganten's Customer Center
Quick delivery !
December 30, 2025
Reply from Elgiganten A/S
Hi Jonathan,
Many thanks for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has lived up to your expectations. We hope you will be happy with your new product.
I wish you a nice day!
Kind regards
Marcus
Elgiganten's Customer Center
very long time for order and it splits…
Thank you, I refused certain products so that there was one single order. Therefore, batteries and other products are simply not in the order because their delivery cost more than the product itself. But this is an unpleasant and inconvenient experience. Also, the website indicated faster delivery on January 5-6, but when ordering now it shows no earlier than the 12th. I would be very grateful if the order came earlier. This is for gifts, I did not expect such a long delivery. Maybe it can be accelerated somehow.
December 24, 2025
Reply from Elgiganten A/S
Hello Daria,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that you experience long delivery time on your order.
I can tell that you have chosen that your order should be shipped to a store, which can cause longer delivery time.
Two of the products that's on your order aren't in stock in the store, so they will be shipped from our main warehouse.
I can't see that you have any other orders on your profile, so I do not know why the order would split if you added batteries to the order. The batteries might not have been available to ship to the store, maybe because they are a Marketplace product.
I hope this explains the longer delivery time, and why the order would split up if you added batteries.
Have a nice day and Happy New Years!
Best regards
Tilla
Elgigantens Customer Care Center
NOT 100% THE EXCACT PRODUCT CHOSEN.
Most importantly.........the photos of products should be accurate & important because we customers make decisions based also on what we see. So to my disappointment today I saw that my Melitta Molino order has a red ring on the front panel AS YOUR PHOTO ONLINE SHOWS TOO...........but when I came home I saw that elgiganten gave me the black version instead. This actually means...not exactly what I have CHOSEN to order.
And the other thing is.....very long waiting time.
December 27, 2025
Reply from Elgiganten A/S
Hi Avel,
Thank you so much for taking the time to share your experience with us.
First and foremost, we would like to apologize for the experience you had regarding your purchase. It is never our intention to create a confusing buying experience. We receive the images directly from the manufacturer. We also apologize for the long waiting time for the product.
I will make sure to contact the appropriate department so we can get this corrected as quickly as possible. We truly appreciate you bringing this to our attention.
Wishing you a great day!
Best regards,
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hi Bjarne,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we greatly appreciate that you have chosen to share it with us.
I wish you a happy new year!
Kind regards
Marcus
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hi Zu,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
I wish you a happy new year!
Kind regards
Marcus
Elgiganten Customer Service
Dårlig service generelt
December 25, 2025
Reply from Elgiganten A/S
Hej,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Jeg beklager, hvis vores service ikke har levet op til dine forventninger. Jeg vil meget gerne høre nærmere om din oplevelse, hvis du ønsker at uddybe baggrunden for din anmeldelse, så vi kan undersøge sagen nærmere.
Derfor må du meget gerne kontakte os på social.ccc@elgiganten.dk med et ordrenummer og link til denne anmeldelse.
Du ønskes en god dag og et godt nytår!
Venlig hilsen
Ellen
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hi Satish,
Thank you for taking the time to review us here on Trustpilot.
We are glad to hear that you had a great experience with a fast delivery! We hope your new order will bring a lot of joy!
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
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