Ellis Rugby Reviews 

422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the clothing items are exceptionally well-made, featuring authentic designs, correct sizing, and wonderful attention to historical detail. Consumers also love the fast international delivery times, helpful customer communication, and the beautiful, secure packaging that makes receiving an order feel truly special. Some reviewers were not happy with occasional shipping complications, including delayed transit times, tracking hurdles, or unexpected carrier delivery issues. A few people also mentioned minor flaws with specific products, such as stray threads on embroidery, easily wrinkling fabric, or unexpected sleeve elastic fitting issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top quality, authentic designs,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are top tier, maintain... See more

Delivery service

Consumers find the delivery service to be prompt and efficient, consistently praising fast shipping times and... See more

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and reliable... See more

Order

People report positive experiences with order, highlighting an easy and efficient ordering process on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website is easy to use. Package was beautifully wrapped and packed. Delivery updates were great and much appreciated. Items were of lovely quality and sizing correct. Will definitely be using them... See more

Rated 5 out of 5 stars

5 star as usual prompt and efficient service, have used this company on quite a few occasions. Items are always well packaged, and if you have a query they always email a response quickly. Items are a... See more

Rated 5 out of 5 stars

Needed a last minute shirt for the weekend, and managed to recieve it on time. Absolutely blown away by the quality of the shirt and how quick it got to me definitely recommend!!!! This shouldn't be a... See more

Rated 5 out of 5 stars

The quality of the polo and rugby shirts provided by Ellis Rugby are amazing. My only criticism is that their stock control could be better, with some items being out of stock for long periods of time... See more


Company details

  1. Rugby Store
  2. Clothing Store

Written by the company

Ellis Rugby offer the largest collection of Rugby Union and Rugby League inspired fashion garments. Ellis Rugby are committed to producing quality garments inspired by the rich history of the game of rugby. The appeal of Ellis Rugby lies in the striking designs, stylish colour choices and the exceptional quality of the fabrics. We are passionate about producing a range of rugby clothing that delivers contemporary style and the timeless heritage of rugby.


Contact info

4.8

Excellent

TrustScore 5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(422)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good item!

Item bought as a Christmas gift. Delivery was good, without excess packaging. Item is beautifully wrapped!

December 4, 2024
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Reply from Ellis Rugby

Thanks for this great review.

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Rated 5 out of 5 stars

Lions Tour.

Fantastic catalogue. Quick delivery. Really nice look and feel of the items. The chip in the hem to tell the story is a great touch. I’m off on the Lions tour in 25 so I wanted something different and this is what you get.

November 30, 2024
Rated 5 out of 5 stars

Excellent

Really well made, great quality products. Excellent customer service- I would highly recommend and have purchased several products. I will continue to buy from this company for my teenage rugby mad sons

November 25, 2024
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Rated 5 out of 5 stars

Excellent Service

Very quick delivery and process was easy. One thing I would say is you could develop some more official boxing or packaging for your items, seemed a little eBay off the shelf to be honest but I can’t fault the speed and quality of the service.

November 28, 2024
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Rated 1 out of 5 stars

Nice shirt but far too big problemly…

Nice shirt but far too big problemly needed a medium

November 10, 2024
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Reply from Ellis Rugby

Hi Tracy, Disappointed in receiving a one star review from you. You advise the shirt was too big, we would have happily exchanged for a smaller size if you’d have contacted us. Providing poor reviews like this seriously damages small businesses like ours, so I hope you communicate with us in the future. Kevin Ellis, Ellis Rugby

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Rated 5 out of 5 stars

Great service

Great service. Very easy to make a order regular email updates on my order and when it was arriving.when my husband's order arrived they were all wrapped beautifully in tissue paper would happily order again

October 22, 2024

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