Festool stuff is expensive, everyone knows that but Elsons prices seem to be as good as you’d find anywhere. Very fast delivery makes them hard to beat. Will definitely be ordering from them again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
Company details
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
567 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elsons Tools
Thank you for the great review
I booked next day delivery implicitly…
I booked next day delivery implicitly urgent.
Delivery was signed for only whilst I was at work i couldn't ask for leave in safe place as Elson have blocked option. Noneof this was clear when i ordered.
April 28, 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear your experience wasn't a positive one, your feedback has been noted
Recommend
Makita cordless spears. Best price on line and delivered the following day. Recommend.
May 12, 2026
Reply from Elsons Tools
Thank you for the wonderful review
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the great feedback
I wanted to cancel my item few hours…
I wanted to cancel my item few hours after order but they didn’t answer my email, 2 weeks later still no answer.
May 11, 2026
Reply from Elsons Tools
Apologies for this, all emails are answered within 24 hours. I will look into this further to why there was no response to your email.
Very happy with purchase and delivery…
Very happy with purchase and delivery was very quick
May 11, 2026
Reply from Elsons Tools
Thank you for the great review
Reply from Elsons Tools
Thank you for the wonderful review
Bought a Makita 18v cordless combi…
Bought a Makita 18v cordless combi drill. Best price I could find and prompt shipping. And really good customer service answering a technical question before purchase.
May 11, 2026
Reply from Elsons Tools
Thank you for the great feedback
Amazing company
We are floor sanders and rely on our extractors every day . Ordered the festool part at 2pm ish . Part turned up at 9.30 am the next day. Absolutely seamless and amazing service . Thankyou so much guys . Also part was really easy to find and order on their website.
May 8, 2026
Reply from Elsons Tools
Thank you for the amazing review
Good Company
Fast delivery and when it turned out I'd ordered the wrong product then took it back and issued a full refund within a week.
April 28, 2026
Reply from Elsons Tools
Thank you for the great review
Reply from Elsons Tools
Thank you for the positive feedback
Quick effective and good value
April 27, 2026
Reply from Elsons Tools
Thank you for the wonderful review
Helpful company, straightforward order
The website was easy to use and it was easy to order the product I was looking for. Once I had ordered, I was emailed a summary of my purchase and when to expect delivery. They used a good courier service which delivered exactly on time. The planer I ordered is perfect. The entire experience was a positive one.
April 27, 2026
Reply from Elsons Tools
Thank you for the positive review
Excellent all round
Quality products, excellent prices backed up by great service and quick & efficient delivery - couldn't ask for better! Very happy and will use again!
May 8, 2026
Reply from Elsons Tools
Thank you for the 5 stars
Super quick overnight delivery
Super quick overnight delivery - even though I only just made the cutoff by a couple of minutes
April 24, 2026
Reply from Elsons Tools
Thank you for the positive feedback
Brilliant company to deal with
Brilliant company to deal with. They had the item I wanted at the best price, their communication was excellent and it was delivered rapidly.
May 14, 2026
Unprompted review
Reply from Elsons Tools
Thank you for the 5 stars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.