While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the product, including constant bugs and problems with game mechanics that were not fixed. Customers also frequently report problems with their orders, such as issues with the anti-cheat system and lack of communication regarding these concerns. The response time from support was often very slow, with many receiving only automated messages without their concerns being addressed. However, some customers also mentioned enjoying the game's immersion and atmosphere, finding it a relaxing escape from reality.

What people talk about most

Product

Customers consistently express disappointment with the product, particularly highlighting issues with the... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often describing it as useless,... See more

User experience

People report ambiguous experiences with user experience, with some initially enjoying the game for its... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a lack of genuine... See more

Service

Consumers find service to be negative, with many describing it as terrible and a complete abandonment of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible support. Even worse - support doesn't exists at all. AI-based loop where regular player can't reach any live person.. just never. and youtuber with 1M+ viewers get live review instantly. AI-b... See more

Rated 1 out of 5 stars

In arc raiders how about you change the mechanics for using a zip line and reloading I can’t tell you how many times I’m fighting arc and when I reload I end up going up or down the zip toward the ene... See more

Rated 1 out of 5 stars

Just release Game to sell much copys ap, dont care about Hackers and dedecting them. Arc Raiders is full of Hackers and Cheaters and the only thing they do is ban them after 200 hours playing time a... See more

Rated 1 out of 5 stars

Arc Raiders is a third person shooter, bullshit its a pvp game they just "forgot" to mention it so that you would buy ther shitty game! The game is littered with drones so if you want to extract with... See more


1.4

Bad

TrustScore 1.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(53)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arc Raiders is a third person shooter

Arc Raiders is a third person shooter, bullshit its a pvp game they just "forgot" to mention it so that you would buy ther shitty game! The game is littered with drones so if you want to extract with the stuff you spend houers coleckting you will be satly desapointed.Maby you should have been clear on what the game was instead Wankers !!

December 7, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

In arc raiders how about you change the…

In arc raiders how about you change the mechanics for using a zip line and reloading I can’t tell you how many times I’m fighting arc and when I reload I end up going up or down the zip toward the enemy which ends up getting me killed! I’m tired of this bs it SHOULDNT BE THE SAME MECHANICS AS RELOAD ESPECIALLY DURING FIREFIGHTS! F u embark for how much loot I’ve lost just from your zip line! It’s infuriating how lazy you are

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Bought Arc Raiders on the Sunday 2nd…

Bought Arc Raiders on the Sunday 2nd November that their servers couldn't cope. I was stuck in a log in queue for over an hour and gave up. They reimbursed everyone that logged in that day except me because I actually didn't log in on the 2nd, because I couldn't because I was stuck in a queue due to their crappy servers.

November 2, 2025
Unprompted review
Show reviews in all languages. (53 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look