Ember Inns Reviews 

370
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were unhappy with their experience overall. Many customers found the food quality to be poor, describing meals as tasteless, bland, or badly cooked. Issues included cold dishes, microwaved food, tough meat, undercooked items, and small portions not matching descriptions. However, many people praised the staff for being friendly, helpful, and providing excellent service, often highlighting specific individuals. Conversely, some people experienced extremely slow service, unhelpful staff attitudes, or issues with order accuracy and timing. Some also noted a lack of atmosphere, outdated decor, or problems with table availability.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many praising individual employees for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising staff as helpful, friendly, and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Product

Users describe negative interactions with product, often citing small portion sizes, especially for set... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising specific venues like The White... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bury St Edmunds branch. In the past, this has been ideal. Two family gatherings in the last fortnight have been badly spoiled by extremely slow service (nice waiting staff though). We had so long to... See more

Rated 3 out of 5 stars

I was at the Broadway today and the food was not as described. Even the young gentleman who came to speak to my friend about his meal agreed when I mentioned that my potatoes were not as described o... See more

Rated 3 out of 5 stars

We have recently visited the kings Fairway in Ashford , the staff as always were very good and courteous and service was good and food fine. The only thing criticism is that as Wednesday evenin... See more

Rated 2 out of 5 stars

We were not told that we had to order and pay for our food at the bar beforehand which we didn't like. We are 4 older people and we thought it was a letdown. We had already sat there for 10 minutes... See more


Company details

  1. Restaurant
  2. Bar
  3. Pub

Information provided by various external sources

Ember Inns offer a modern take on the best of a traditional local pub. There's no better place to enjoy Cask Marque-certified real ales, fine wines and delicious classic pub food. Whether you want to eat at a family-friendly pub, relax with a pint a...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

370 reviews

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No history of asking for reviews

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2.5

All reviews

(370)

68 reviews in the last 12 months

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Rated 3 out of 5 stars

The Broadway Duffield road. Not as good as it used to be.

I was at the Broadway today and the food was not as described. Even the young gentleman who came to speak to my friend about his meal agreed when I mentioned that my potatoes were not as described on the menu.
I had to pop inside to see where our food was just as the chef was chatting behind the bar. The lead person went to find out and said that it was just being played up. 🤔
He was very nice but unfortunately since the previous owner Matt left it has gone downhill quite a bit.

April 23, 2026
Unprompted review
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Rated 1 out of 5 stars

My dirty pants after dinning here

A staff member accidentally poured sauce onto my trousers during my visit. Unfortunately, the situation wasn’t handled well and no proper help was offered. Disappointing experience.
Staff handling my incident was totally unprofessional.

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I visit here often but today I was disappointed.We had 40% off voucher and chose here instead of Sizzling pubs who had a similar offer.We asked for 2 of their magnificent Miixed Grills but were told,"No mixed grills".No explanation.So we settled on 2 very basic Chicken Curries.Last visit they had run out of Haddock.Most times it is great.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Once a month meeting

We have a monthly old pals meeting at the Alleyns Head in Dulwich. Always looked after by Joyce who has been there for years.

Food is generally good but can vary a bit in quality. Pretty much what we would expect from a chain establishment that probably has a high turnover of kitchen staff.

Food and beer prices are excellent.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

The lasagne was inedible

The lasagne was inedible. It looked awful, had a slimy greasy sauce, rubbery cheese and lacked meat. Two mouthfuls was one too many. The accompanying side salad and garlic bread were fine.

March 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Tried to book table on Friday for…

Tried to book table on Friday for Sunday.
Website stated no worries if says booked as they keep some tables free for walk ins.
Arrived Sunday at 1 pm hoping as only just opened a hour ago could get at roast dinner.
But was told all booked so asked to have roast in bar section to be told only drinks as got 18 people coming in soon.
I'm also a regular to queen Elizabeth and given them good reviews as they to support local pubs but was very disappointed.
Some people would like to go for a roast if have no family.
So we went and gave our custom to the golf cafe at chingford plains and spent £56.00 there.
Also while was in bar for a drink at queen Elizabeth no 18 people turnt up.
So could have easily done four roast dinners.
They let locals and regulars down.

Had friends book table and they waited two hours for there dinner which was cold and missing stuffing and Yorkshire batters.
They booked at 5.30 never got dinner till 7.30

March 15, 2026
Unprompted review
Rated 3 out of 5 stars

Lack of tables for walk ins.

We have recently visited the kings Fairway in Ashford , the staff as always were very good and courteous and service was good and food fine.
The only thing criticism is that as Wednesday evenings gets very busy due to curry night , all of the tables had reserved signs on them and consequently any walk ins couldn't find seats available , and we did witness customers turning around and leaving .
Surely the pub should have a certain amount of table reserved for walk ins , not reserve the whole lot . We did see that a lot of tables had reserve on them and were empty for the time we were there.
There wasn't any spare seats for anybody to sit and just have a drink.
We were lucky to find a table for 2 but had to take a seat from another table as there was only 1.
Our time of visit was 6pm until 7.30pm.

March 11, 2026
Unprompted review
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Rated 1 out of 5 stars

We were contemplating going but seeing…

We were contemplating going but seeing as they’re secretive about their use of halal or kosha slaughtered meats; it makes me assume there could be other secret nasties they choose to serve up without their customers knowledge ! So with that, until they’re open , transparent and honest I’ll give them a wide berth! Lost 12-16 customers already ! Heads should roll in that company

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

With a planned visit it was decided No

With a planned visit it was decided against because they refused to answer a polite email asking did they use Halal meat saying it was a commercially sensitive information What a joke to me that’s yes we do use it but won’t tell you for fear of losing customers. I’ve got new for you Ember you just lost 6

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Is their meat Halal? They won’t answer!

My sister contacted the company regarding whether or not their meat was Halal as we as a family will not eat meat which is not fully stunned. However, the company would not give a definite answer. Therefore, we decided until they can be honest about their produce we will never dine there. This is something we check with any restaurant these days!

March 7, 2026
Unprompted review
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Rated 1 out of 5 stars

No information

I asked if the meat was halal/kosher, as l am against it. Would not give me a straight answer. So I’m sorry. It’s a no from me!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Poor restaurant chain

We have visited a number of Ember Inns pubs and have to say that the restaurants are well presented and have friendly and efficient staff. However Ember Inns menus are boring and lack imagination, furthermore the quality of the food against cost is very poor (I.e. fish cakes that don’t seem to have any fish in them and meals served with tasteless peas and oven ready chips to fill the plate), in fact all the food is bland and boring. I doubt that we will be rushing back to The Ember Inns brand until such time that a more varied menu is available offering food that is tasty and value for money

March 5, 2026
Unprompted review

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