Emirates Reviews 

With the Iran conflict we traveled form South Africa to Dubai (transitting) then Melbourne to Wellington. Our flights had no delays, Dubai airport has treated the conflict in a professional manner when there was a threat whilst at Dubai international. Flight crew was absolutely amazing. Would not say there were any conflict the way they handled everything. Well done Emirates. You earned life time clients with our family.

I booked a ticket with Emirates but had to cancel due to the ongoing conflict in Iran. Their customer service was very responsive and handled my request quickly, cancelling my ticket without any charges, which I really appreciated.

The refund took around three weeks to process, but given the circumstances, I’m grateful everything was handled fairly and professionally.

I genuinely do not understand how this airline operates.

It has now been three months since my baggage was delayed, damaged, and items were stolen. I was given a timeframe for resolution, yet as the deadline approached there was no communication, no update, and no accountability.

When I contacted customer service, I was told there was nothing that could be done and that I should file another complaint. After already waiting months, this response is beyond unacceptable.

The compensation offered is less than half of what I originally requested, despite the fact that my claim was reasonable and supported by the circumstances. Instead of resolving the issue, this airline has chosen to delay, ignore, and minimise responsibility.

Being forced to chase a claim for months, only to be offered an inadequate amount, is not just disappointing, it is completely unacceptable.

Avoid this airline if you expect basic customer service or accountability.

Paid for my seats, window seats. No communication, no refund or compensation and they just downgradef my seats. On top of that, the wntertainment system aint working. Im not impressed, number 7 rank?

Amazed by the service we received from Emirates. With the hostilities in the Middle East, they offered us the option of cancelling for a full refund for our flights to Japan via Dubai in March, even though they were still scheduled to operate. The two times we rang their customer service for help and advice, we only had to wait 20 minutes to get through, even though it was a really busy time for them, and each time we got very helpful advice. The system to request a refund was very straightforward and we received the money back within a few days. I am used to airlines withholding money when by law they owe us refunds, not offering them when they are not obliged to do so, so this was a very welcome gesture. We will definitely be booking with Emirates again

Verbal courtesy of flight attendants needs some improvement, ground staffs are more polite and accommodating

What on earth are emirates playing -
Worth multi millions and hanging onto peoples hard warned cash.
Absolutely shocking treatment of loyal customers.

I never thought I would write something like this about Emirates, but here we are.

I have been waiting for a refund since March 5th. Since then, I have received different information almost every week. First delays, then reassurances, then a claim that the refund was processed on March 19th — yet on March 24th I received an official email saying the request was still being processed.

As of today, no money has arrived, and my bank has confirmed there is no incoming transaction.

What makes this even worse is the approach of their staff. The agent was arrogant, and even their supervisor simply told me to “go ahead and file a complaint” if I want. No effort to resolve the issue, no accountability.

They also refuse to provide any proof of payment or transaction reference, and keep making excuses instead of giving clear answers.

I have been a loyal customer for years, flying more than 20 times a year, exclusively First Class and Business Class. This is exactly why this experience is so shocking.

I have always defended Emirates and considered it a premium airline. Unfortunately, this experience has completely changed my view.

This is not an attack — this is simply the reality of my experience.

This morning they just made a little error about my seat number which was already taken (maybe an IT bug) they solved it providing me another seat better placed and with some delicious chocolates
It’s pretty rare to be underlined

It has been TWO YEARS since my flight was delayed. Despite my wife and I submitting identical information for the same flight, she was compensated long ago, while Emirates has repeatedly ignored my claim.

I have been stuck in an endless cycle of excuses—being told my information was "incorrect" with no clarification, followed by months of total silence. This is not just poor service; it is a complete disregard for passengers and a deliberate attempt to avoid your legal obligations.

I am tired of waiting. I demand an immediate resolution and payment for my claim.

Case Reference ends with: 8120562 — Please resolve this immediately.

The refund for the cancelled flight was reimbursed within 13 days which was very good.
The vegan option on the outward bound flight from Glasgow to Phnom Penh was appalling. There was no protein whatsoever and it was extremely bland

booked business class, which included taxi to/from airport (Stansted).
outbound no issues but the return flight was cancelled due to the ongoing Iran/US/israel war.
I do realise that many people are losing their lives and living in fear daily. I also realise Emirates are in a difficult situation.
Nonetheless, they found us return (economy ofc) flights back to London Heathrow but then refused to pay for the taxi to get us home. So they actually made money out of this situation by cancelling the original taxi, but then not honouring the taxi ride home.
Much better, more honourable airlines out there. Choose one of them and not Emirates

Do not fly with Emirates!!!
Avoid this airline at all costs.
They left us stranded in Bangkok.
The airline cancelled our flights and gave us no alternatives to get home.
They were absolutely useless and provided no support at all.
They will take your money but if you have any issues they don’t want to know.
Fly with another airline.

Unnecessarily overrated airline.

a). Customer Services based in Mumbai have no clue of a single itinerary connecting flight and not at all helpful for the connecting flight re-change if the previous flight got delayed.
b). Tea/Coffee served ultra cold in the flight with no apologies and re-serving.
c). Emirates forcing Halal Chicken and Beef to all passengers by placing halal meat in front of all passengers without even asking if this is what you want. Passengers like us are vegetarian who were not allowed to book our meal option online or even on the phone highlighting it will be served in the flight, however in the flight, the food served is halal meat, there is no option for vegetarian.

Summary, this was our first and probably last travel with Emirates. Found the cabin crew to be quite cold, food/tea virtually not provided. Quite surprised how did the airline get a 5 star rating.

I would like to express my sincere appreciation for Emirates. Since the beginning of the war and the resulting flight cancellations, the airline has shown remarkable professionalism and customer care. In my case, one of my booked flights was refunded smoothly and without any complications.

What is truly impressive is that Emirates offers this level of support and flexibility in general. Such goodwill and fairness are far from being a given nowadays and deserve special recognition. It’s truly outstanding to see an airline act with such responsibility and integrity.

A big thank you and great respect to Emirates for setting such a high standard in customer service!

I would like to complain that countless times during the flight the staff walked into me and my seat plus they ran into me and my seat several times with the service cart and hit my knee several times it made the long trip quite an uncomfortable trip. I was also disappointed that they had chosen to replace the 370 with a 777 as I had been looking forward to flying with this

If you have a long haul flight booked with Emirates, which of course means transiting through a war zone (Dubai) then don't expect a single penny of compensation from Emirates. As far as they are concerned that I booked a flight months back in good faith, believing I would be safe, matters not at all to them, I am now expected just accept the very literal threat of being killed by an Iranian drone. I of course asked for a refund, they said no, the flights are sometimes running so you take your chances.

Needless to say I will never, ever fly with Emirates again, and nor should anyone else. If an Emirates plane is hit during this ridiculous war it will be entirely on Emirates. They put profit before safety. It will be exclusively their fault.

They deserve to go bankrupt. They are a very literal threat to human life.

Really good service that Emirates offered us full refund for tickets that were non-refundable due to the war in the Middleeast.

I don’t recommend, just advertising is good but customer service is worth than Wizz - imagine, We had issue with our ticket in Bali, customer service never answered the phone call, neger got human reply on our email, app not accepting the messages etc

The first class is awesome