Emirates Holidays UK Reviews 

There is nothing I can score lower that 5.

Everything about the emirates holiday experience from start to finish was ideal.

I booked on 25th December for our holiday 1/12/25-9/12/25.

The confirmation email, the booking system, managing the booking, making payment towards booking were super easy.

I’ve never heard anyone have a bad word to say about emirates.

Already looking to book my next package holiday with them.

Traveled with Emirates Holidays to the Sheraton Hotel Jumeirah Beach in Dubai, we booked premium economy seats for the flights and really enjoyed the comfort and space. The hotel was modern, clean and positioned on its own private beach. The service from all the staff in every department was fantastic, they couldn’t do enough for you, we look forward to returning again one day

I booked with emerits flights and hotel. The flight was great experience. And stayed at the rui plaza resort dubai. From start to finish itd was fantastic. Food was excellent. Room was fantastic. 4 adults pools massive load of sunbeds at pools.ans children's had 3 pools slides and swings away from adults pools. It has itd own private massive beach with loads of sunbeds and brollies all free 😀 I would highly recommend it to everyone 😀

We needed to book a holiday last second after another holiday company cancelled our holiday 10 days before departure. Emirates were very helpful and patient helping us to find the right holiday for us. Everything was stress free from start to finish and we had an amazing holiday. The price was very good too which was a bonus. I will be booking with Emirates in the future.

This is my fourth holiday with Emirates Holidays. I always travel business class that service is incredible from when I’m picked up from my home and a beautiful clean car and me at the airport to take to my hotel.
This year‘s trip was to Hong Kong by Dubai where I had a really nice layover for six hours in the lounge had shower
Airbus 380 to Dubai and the new Boeing 777 game changer to Hong Kong
Choice of food with excellent as was the wine champagne and time at the bar
I can name several cabin crew on my flights, Chelsea Emily Dan Meyou
It was really fantastic the way I was welcome to board all my needs taking care of
Online booking with Emirates Holidays is so simple they are always at the end of the phone. You never wait long to speak to somebody if you have to or documentation comes by email and you also have local support.
When I was in Hong Kong, I also noticed in Emirates office on Hong Kong Island
Next year‘s holiday is in the making and of course will be with Emirates Holidays. I cannot fault them at all and highly recommend them. it was two weeks of absolute bliss.

Paying for business class! Comfort, space, food, refreshments excellent. The cabin crew were also friendly, helpful, professional and extremely efficient.
Check in and boarding were seamless. Would definitely book with Emirates in the future.

From the friendly and knowledgeable booking staff to the flights and hotel. Everything was seamless and the communication from Emirates was excellent throughout. We will be booking with them again and would highly recommend

We received excellent advise when booking our holiday to Dubai plus the live chat option was very useful when we had a couple of queries. We would not hesitate to book with Emirates again and we would recommend their pick up service from the airport

We've booked quite a few of our holidays and flights with Emirates now. As an airline they are fantastic. I particularly like flying on the A380 (even managed to go business a few times which is superb). Their website is easy to use, they have a wide choice of holidays and destinations and lots of flights to choose from. I've called their customer service a few times and always found them helpful and professional. The airline crew are the same, always friendly and always seem cheerful. Emirates Holidays are great value for money and definitely competitive. Emirates are always my first stop when looking for holidays or new destinations, or even just flights. Take a look - you won't be disappointed.

We have taken a winter holiday in Dubai for several years, most recently with Emirates Holidays.
We find their prices to be competitive and all aspects, from booking through to the holiday itself, are well organized and stress free.
Encouragingly, we have seen the quality of their UK communications improve and they are very appreciative of repeat customers such as ourselves.
We have no hesitation in recommending this company if you are considering a holiday in Dubai

I was wrongly denied boarding by Emirates at Manchester on 10 November because staff claimed my passport was damaged. This was later proven to be completely false. The same passport was accepted by another airline the same day, by Dubai Immigration, by Emirates in Dubai for my return flight, and again by UK Border Force on arrival.

Because of Emirates mistake I missed an important business meeting, had to buy a last minute Saudi Airlines ticket, and endured a 12 hour indirect journey instead of the direct Emirates flight I paid for.

Even worse, because Emirates marked me as a no show despite refusing me boarding, they cancelled my return flight without my consent, charged two no show fees, and forced me to buy a brand new return ticket to get home. Emirates then accepted the exact same passport they originally refused.

Total loss is over 3500 pounds, all caused by their incorrect decision and refusal to take responsibility. Customer service repeatedly hides behind generic wording about passport responsibility while ignoring the fact that they themselves later accepted the document.

This was one of the most stressful and financially damaging travel experiences of my life. I strongly advise anyone flying with Emirates to be extremely cautious.

We booked a combined flights and hotel vacation with Emirates to celebrate our Golden (50th) Wedding anniversary. Booking was easy and the limousine from and back to the airport was very punctual. The in flight service was excellent and the staff at our hotel were very polite and helpful. The big disappointment however, was that despite my husband personally phoning Emirates ahead of our trip and asking them to make sure that the hotel knew it was our Golden Wedding (which they assured him that they had,) there was no acknowledgment in any way by the hotel. Which I hoped they would in some small way. To rub salt in the wound, the day after our anniversary, at dinner, four or five staff members stood around the table next to ours and sang “happy birthday “ to one of the guests. Not the Anniversary that it could have been, but a good trip all the same.

The whole experience from start to finish was excellent. Flights , hotel , staff , couldn’t fault it

Emirates Holiday Package /Emirates Towers Dubai

In an age where people are quick to criticise and slow to compliment. I would like to share on record my deep and sincere thank you with Rishan, Donna and their following team members; Sweta, Umesh, Schilliy, Dinesh, Ramji, Maria, Kamlesh, Ashwin, Hazel, Amun, Christina,Ashim, Donna &Bandana. During a short stay where I had some sad news. The Emirates staff rallied around me like family. I was greeted daily by heartfelt smiles and warm hospitality. My breakfast special dhosa & dairy free oatmeal request was prepared and waiting on my table each morning, without my having to ask, making me feel like Goldilocks. On my departure I was treated to an impromptu serenade at my dining table and presented with a freshly baked cake. My deepest gratitude also to the concierge team Jessie, Najam and their colleagues who were brothers/sisters in arms. They excelled in their duties to make my stay fun, memorable and went out of their way to accommodate me.
Congratulations Emirates. These standards of service are reflective of a well executed recruitment policy and impeccable staff training. This was my first stay in Dubai. On account of the genial professionalism of the team at Emirates Towers. I will only stay with Emirates resorts going forward. I shall also recommend them to friends & family. I look forward to visiting with you all again. Please keep up the hard work.

Excellent service once again from Emirates Holidays and equally at Royal Meridien Hotel, Dubai.

Visiting Dubai bi- annually for many years,to see our son and daughter in law, we’ve found Emirates Holidays to always be the most competitively priced offering excellent value for a total holiday package.

I have just returned from holiday at the Jumeriah Al Qasr in Dubai arranged for me by Emirates Holidays , the trip was fabulous as always , thanks to Emirates Holidays team

David Braithwaite

From booking to completion of the holiday in Dubai the communication was superb. Everything went perfectly and the in hotel rep "Aladdin" was extremely customer focussed. All of the staff in the "Fairmont the Palm" Were extremely helpful and professional and made us feel extremely welcome. The GOLD LOUNGE staff could not do enough for us and Gilbert made special efforts to ensure our stay was perfect. The quality of the food and the extensive choices in the "Flow" made every meal a culinary experience but over our 9 day holiday we were not able to experience the full delights that were available. Our room was kept spotless and the in-house laundry ensured our clothes were ready for the next outing.

Very well organised holiday and nothing was to much trouble. Flight,transfer and Hotel all excellent making a great holiday experience

⭐ 1-Star Review: Extremely Poor Handling of My Case by Emirates since 2022!

I am extremely disappointed with the way Emirates has handled my situation. I expected far better from an airline that brands itself as premium, but the level of communication and support I received was shockingly poor.

Despite repeatedly reaching out, I was left waiting for long periods with no updates, no clear answers, and conflicting information from different departments. I felt completely ignored throughout the entire process, and nothing is resolved.

What should have been a simple and professional experience turned into weeks of unnecessary stress, inconvenience, and frustration. The lack of transparency and basic customer care has been incredibly disappointing.

I am leaving this review because Emirates gave me no other way to submit a proper complaint. I hope this is taken seriously, and that they improve their communication and actually support customers instead of leaving them in the dark.

We have travelled many times with Emirates, but in the early days booked through third parties. We then booked a package holiday direct with Emirates and found them much better value for money, excellent customer service and very helpful and friendly, and we now book at least twice a year to our favourite destinations direct with Emirates. The flights themselves are a great experience. We will continue to book with Emirates, they are amazing.