The Emma&Chloé Box Reviews 716

Lots of packaging for only one item received. A tiny stainless steel necklace.
How sad.

My box never arrived this month and their customer service is non existent.

I like the product (jewel and creams). The shipping came late and there was no option to track it. Compared to other subscription boxes, the packaging is less attractive.

Jewelry was beautiful! Customer service was great as well

Beautiful bracelet! I love how all the pieces match . I never take them off and they have never tarnished or broke!

I have subscribed to this box off and on for over two years now and I'm so confused about the negative reviews. People complain about getting the wrong finish but you're asked what finish you would like when you sign up.
Also, people have complained about not liking their jewelry item; that's the risk you take with a subscription box.
I've also seen some people complain about quality and I just don't understand that. This is an exclusive jewelry piece from France and the subscription cost is SO reasonable! I have received about eight or more boxes now and while there has been a box or two that wasn't necessarily my style most of them I love and wear all the time and they seem like fantastic quality to me. I've never had a single problem.
I didn't come on here intending to defend this company but I was genuinely surprised by the other reviews.
As for customer service I have had a lot of interaction with them and they have always been incredibly polite and timely in resolving things. I would say they seem a bit different in how they deal with things but they are French, I don't expect an American customer service experience from a French company and I think it adds to the charm. For example, I didn't receive my item once and they made me sign a paper swearing I didn't receive it with a picture of my ID. I thought that was super weird, but again, different country different policies. They've always resolved my issues.
Just to add, the box also includes French product samples which I love (my favorite nail polish came from one of their boxes) and a paper insert with style tips and such which is a lot of fun for those who are interested in such things.

The necklace felt a little cheaper than I expected

My box came quickly, especially for coming from overseas. The jewelry was pretty and seemed well made for the price.

Hello
I have received my box of May. However the bracelet (the squarish one) is problematic. At least 3-4 squares are not coated in gold color. The coating is off. Therefore it seems like it is used/harmed.

(Even though we can not see perfectly in the photos, the discolouration is very strong. )

Very disappointed. We are not a member of yours for receiving this kind of bad quality/unwearable pieces

Is it normal?

Thanks

I love the jewelry. And thThere is a sister site collaborations are fun! A madeleine was in my last box. There is also a sister site to buy more pieces from the collections the subscription piece comes from. My only complaint is that it is impossible to communicate with them. The system runs pretty smoothly on auto pilot but if there is anything you need to talk about, they don't respond to emails or the online contact form.

So happy with my subscription box! Love every piece I received so far. ♥️

I have not been a fan of the rings or how quickly they tarnish.

Surprised at the quality and design of the bracelet. Beautiful stone. Received several compliments!

Still waiting on order. It's been over a month.

The entire package was crushed and everything in it was wet. The jewelry bags had mold on them.

Update: Emma & Chloe’s wonderful customer service contacted me immediately to resolve, so one star for the shipping company but 5 stars for Emma & Chloe! Thank you for your help!

I've loved the gold products that I received but had more gold and wanted more silver items so switched to silver only. However I dislike the color and look of most of the silver jewelry. The most recent necklace looks somewhat tarnished and the silver is dark in color. Its disappointing and doesn't have the same look as the other gold pieces I like