Emporia Research Reviews 

294
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Consumers frequently mention that the platform offers engaging surveys, smooth processes, and prompt payments for their professional insights. People also appreciate the helpful staff, interesting discussion topics, and the clear communication maintained throughout every project. Many users feel that participating is straightforward, rewarding, and well-suited for sharing their industry expertise. Some reviewers were not happy with delayed payments and a complete lack of response from customer support when seeking assistance. A few participants also noted difficulties regarding screener questions, finding it frustrating when they did not qualify after spending time.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting engaging surveys and a seamless process from... See more

Payment

Customers consistently note positive experiences with payment, highlighting that payouts are prompt and... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing mixed levels of satisfaction. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and transparent.... See more

Service

Clients share positive opinions on service, highlighting a seamless project management experience. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found sta... See more

Company replied

Rated 4 out of 5 stars

I have been a member at Emporia Research for over a year. The surveys presented are thoughtful and I feel like I'm able to provide real insights to the surveyors. I've been able to share my experience... See more

Company replied

Rated 4 out of 5 stars

I have completed many surveys and have been paid for each one. It usually takes less than a week to receive compensation. I have been part of several survey apps over the years, and Emporia by f... See more

Company replied

Rated 4 out of 5 stars

Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.

Company replied


Company details

  1. Market Researcher

Written by the company

Innovative B2B companies, along with the agencies and consultancies that support them, rely on Emporia for sourcing LinkedIn-verified B2B respondents for their research studies. The award-winning Emporia platform accommodates both qualitative and quantitative research methodologies globally, bringing unprecedented new accessibility and reach to B2B data collection.


Contact info

4.2

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(294)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Identifying right catch

Identifying right catch - I can use this as the tile of this feedback, my experience has been wonderful doing consulting works with Emma.. i.e. emporia research! The best part is the entire system of consulting work i.e. (project management) is seamless and professional. Kudos! keep the flag high!

June 3, 2026
Unprompted review
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Reply from Emporia Research

Thank you so much for the kind words! We’re glad to hear you’ve had such a positive experience with Emma and that the whole process has felt seamless and professional. We really appreciate you being part of the Emporia community!

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Rated 1 out of 5 stars

Not paid for completed study

Completed a study, reached the final completion screen, and 3 weeks later still haven’t been paid.

Support replied once asking for details, I provided them immediately, and then they stopped responding completely despite follow-ups.

Very disappointing experience. Poor communication and no sign of the promised payment.

May 30, 2026
Unprompted review
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Reply from Emporia Research

Hi Therese, thanks for sharing your feedback. We reviewed our records and can confirm that our Support team addressed this issue at the time, and that the incentive for your study participation was issued.

If you’re still having trouble accessing or redeeming the payment, please reply to your existing Support thread and we’ll be happy to take another look.

Rated 5 out of 5 stars

Great experience with Emporia Research

Great experience with Emporia Research. Their projects are easy to participate in, and their customer service team is always quick, friendly, and helpful.

May 20, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the feedback! We’re so glad to hear you’ve had a positive experience participating in research with Emporia.

Rated 5 out of 5 stars

I’ve really enjoyed participating in…

I’ve really enjoyed participating in surveys with Emporia Research. The topics are interesting and thoughtful, and it feels good to be able to share real feedback that can help companies improve their products, services, and overall customer experience. The platform is easy to use, communication is clear, and the studies are generally well organized and engaging. It’s been a genuinely positive experience overall.

May 13, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the 5 stars! We’re glad you’ve enjoyed your experience with Emporia and really appreciate the feedback.

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Rated 5 out of 5 stars

I had a great conversation with Tom

I had a great conversation with Tom. It was easy to sign up and get scheduled.

May 6, 2026
Unprompted review
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Reply from Emporia Research

Thanks for sharing your experience! We really appreciate your participation in the Emporia community and hope to have you in another study soon.

Rated 5 out of 5 stars

Don’t Miss Out On This Network!

Real experience from a professional with 4 YOE (2.5/1.5 in two roles). My experience so far has been wonderful and I would recommend to veterans and those that have only a handful of YOE. Emporia vets people for each survey to determine fit - even then with my humble handful of thoughtful years, I have been well matched in assignments where my experience was appropriate and I could comfortably provide input. Payment is easy and quick. The assignment review process is easy.

I appreciate you Emporia!

May 8, 2026
Unprompted review
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Reply from Emporia Research

Thanks so much for the kind review! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Great platform -- proactively reaches…

Great platform -- proactively reaches out for opportunities. Quick payment.

May 6, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the 5 stars! We really appreciate you being part of the Emporia community!

Rated 5 out of 5 stars

They have many opportunities to…

They have many opportunities to particpate in survey work and they pay on time and provide a history of work and payments that is easy to follow.

May 3, 2026
Unprompted review
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Reply from Emporia Research

Thanks for taking the time to leave us a review! It’s great to hear you’ve had a positive experience with our team and platform.

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Rated 5 out of 5 stars

it has been the best time taking these…

it has been the best time taking these surveys and getting paid for my expertise!

April 19, 2026
Unprompted review
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Reply from Emporia Research

Thanks for sharing your experience! We really appreciate your participation in the Emporia community and hope to have you in another study soon.

Rated 5 out of 5 stars

5 STARS!

Great experience everything was communicated really well. Timing was great as well as the reward. I would highly recommend Emporia Research! 5 stars!

April 13, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the 5 stars! We’re glad you’ve enjoyed your experience with Emporia and really appreciate you being part of our community.

Rated 5 out of 5 stars

Easy, thoughtful, and really worth it!

I’ve had a really great experience with Emporia Research. The surveys are interesting and feel genuinely thoughtful (not just checkbox questions), and the whole process is super easy to navigate. Everything feels organized, professional, and respectful of your time—which I really appreciate. Definitely one of the better platforms I’ve used.

April 15, 2026
Unprompted review
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Reply from Emporia Research

Thanks for taking the time to leave us a review! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 5 out of 5 stars

Super easy to use platform with fast…

Super easy to use platform with fast payment! I get email and text notifications when surveys become available that I'm a good fit for, and I've had a high success rate qualifying for them. Highly recommended!

April 9, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the feedback! We’re so glad to hear you’ve had a positive experience participating in research with Emporia.

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Rated 5 out of 5 stars

Highly Recommend

Overall very pleased and easy to deal with.
They offer a large selection of surveys that are interesting and relevant to my business and background.

April 9, 2026
Unprompted review
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Reply from Emporia Research

Thanks so much for the kind review! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Great experience working with this…

Great experience working with this online research firm. The projects are fair, well-structured, and clearly communicated. Tasks are focused and engaging, making it easy to stay productive. It’s also a solid opportunity for anyone looking to gain experience and earn on the side. Definitely worth considering!

March 17, 2026
Unprompted review
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Reply from Emporia Research

Thank you for the feedback! We’re so glad to hear you’ve had a positive experience participating in research with Emporia.

Rated 5 out of 5 stars

A Positive and Meaningful Survey Experience with Emporia ResearchAs someone who regularly participates…

As someone who regularly participates in Emporia Research surveys, I’ve consistently found the organization to be thoughtful, respectful, and genuinely committed to gathering meaningful insights. Every survey feels purposeful and well‑designed, with questions that make it clear they value real experiences rather than surface‑level responses.

I appreciate how easy they make the process. Surveys are clear and intuitive. It’s obvious that Emporia Research cares about the people behind the data. They communicate clearly, respect my time, and create an environment where sharing honest, constructive feedback feels both welcomed and impactful.

March 13, 2026
Unprompted review
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Reply from Emporia Research

Thanks for taking the time to leave us a review! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 5 out of 5 stars

Emporia Surveys

Emporia provides well-designed surveys that allow me to share my expertise across multiple categories i have managed over my 20 year career. I enjoy providing valuable input on the surveys i receive.

March 12, 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for sharing your experience! We really appreciate your participation in the Emporia community and hope to have you in another study soon.

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Rated 5 out of 5 stars

Emporia is a Professional and Reliable Survey Company

Emporia has been a great source for me to offer my professional input on a variety of relatable topics. I find it interesting and fun. The bonus of course is getting paid. I always get paid on time and the whole process is simple and easy. Their team is on top of things and very helpful. I was able to complete a full hour interview and had a pretty hefty payout.

March 4, 2026
Unprompted review
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Reply from Emporia Research

Thanks so much for the kind review! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Great to work with…

I've been working Emporia for over a year and have had nothing but great experiences with them. They recommend surveys that are relevant to me and the surveys themselves are interesting and I'm able to give valuable insights based on my experience and skill set. Payments aren't immediate but Emporia has a great portal to track participation and expected payment date. I've never had an issue getting paid, even when there was a issue with a survey.

March 5, 2026
Unprompted review
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Reply from Emporia Research

Thanks for taking the time to leave us a review! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 4 out of 5 stars

Legit surveys that actually pay—fair…

Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.

January 18, 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Helen, thanks for the feedback! We’re glad you’ve found the studies worthwhile and fairly compensated.

We also hear you on response times. There are real people behind Emporia, and we’re working to make sure our Support team can get back to participants more quickly when they need help. Thanks for being part of the community!

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