Empower Reviews 72

Worst experience. I'm waiting for my deposit refund for over a month they've asked for documents multiple times and they've confirmed that they have received then documents but yet haven't processed my refund. This has been going on since 23rd February. I will make a official complaint!

Pay 200 dirhams even if you haven't used the air conditioner at all this month, just because they decided so; you can't get through on the phone, and the rates are outrageous

Dubai is not known for its good customer service, but Empower deserves a prize for the worst of the worst. To put it simply, YOU SUCK EMPOWER!!!

I have applied for refund on 17th online with Passport, New sale deed, EID, IBAN cheque leaf copy.

EMPOWER can’t transfer Deposit to my local Bank. We have to select cheque option. The website says the the cheque will be issued to the account holder and the name to match with Title Deed.

Now they want a letter from all the banks in UAE that as per their IBAN my name is xxxx. I don’t understand this logic. The simple way of delaying the payment.

The unit already had cooling and operational from previous supplier just six months ago. They take over and turn off the AC until I have to put deposit and an application fee in addition the tenant has to do that. This should be regulated and previous contracts should be honored at least for a year in such take over situations.

They are professional scammers, I would avoid buying or renting in any building that has empower cooling services.

SCAMMERS , if I can rate 0 I will they will charge you for nothing and you cannot even find a solution or complain , every month charging more and more although consumption is sometimes less then the previous month, literally it's like they are taking your money and you cannot do anything about it , whenever you see empower just run

Shamsa did good job

Horrible service. Called 4 times asking to fix AC for which I’m paying hundreds of euros monthly. No reply no service

Unhappy customer like most people reviewing Empower. but we are stuck with no alternative. High penalty charges & poor customer care.

This is for everyone has to know that I have been submit request for reimbursement my money back it's been almost three months and they ignoring my email and my calls no one is responding to me tell this moment big company and they stole my money
Haitham hassan mahdy Ahmed

It’s impossible to speak to a human! This is just ridiculous! Robots cannot replace humans!!!!!

Empower has intentionally designed systems to make it as painful as possible to close out an account.

It is physically impossible to get through to a call agent.

Customer service is atrocious.

This company goes against the values of Dubai and is a disgrace.

THE WORST BY ALL MEANS, ZERO CUSTOMER SERVICE ZERO ETHICS ZERO COMMUNICATION HORRIBLE COMPANY

I am deeply disappointed with Empower's policy of imposing an AED 1,000 charge and rejecting waiver requests, despite my consistent, timely payments for the past three years. This adds significant financial strain, especially during a time of over 15% year-on-year rental increases, rising inflation, and minimal salary increments. I urge the concerned authorities to review and reconsider this policy, as it unfairly burdens responsible customers.

The worst customer service! The worst company in the world! If you forgot for even for 1 month to pay for nothing (yes, they make you to pay for nothing during a winter when YOU DO NOT USE A/C AT ALL, they will come immediately and disconnect you for 1000 AED!!! This is an entire salary of my mom in my country and finally I had to give them this sum instead of helping to my mom, I really was crying when I had to do it! If you see Empower building near, avoid buying /renting apartment in this area, otherwise you will not be able to live your calm life with guys who make you paying FOR NOTHING!

I do not recommend this app. This app not only denied me but billed me for a subscription that I can't even use! I reached out to my bank and reported them as well as contact customer service to cancel account and request a refund. There are no live agents just a bot who is very limited to the answers. Very bad experience, I hope it saves someone else time

I have submitted my refund since the 9th of november , everytime I email them with an update they say it is under process or ask me to provide my bank details which I have given them so many times it has been more than 45 days & still no refund . Unfortunately the only source of AC is this company & it is horrible