Empress Mimi Reviews 

I decided to try one of the subscription boxes, as it seemed like such a great deal and I also like the flexibility of being able to stop/start when you like. I like that there was an online form to fill in to give an idea of what styles in general you prefer, and an opportunity to select which of their current designs you definitely were interested in and which you had no interest in trying. I hope this means I will not be sent ones in the future I selected that I didn't like but of course I will have to wait and see.
The first box arrived and the quality is fantastic I was pleased to see. A design I had selected that I wished to try. Lovely material and it feels expensive, with decent amount of stretch (which to me is an important factor in how comfortable it will be) however the size I had selected (based on their sizing charts) was too large. Not just, oh its a little big but it'll work, but full on it's so big for me the pants are hardly staying up. I have had a back and forth email exchange with a member of customer services (Jezza) who has been responsive and given helpful replies and I cannot fault her at all. It does amuse me that by my measurements I am indeed put as the size I ordered but it was so off. I have sent the items back to exchange for a different size and am yet to get new ones so I cannot say much more than that.
I will note that given that the sizes they do are in s/m/l etc and not in measured standard sizes, and it is an online store, I think that it feels a little unfair that returns are not free. But I also can see that is more likely an expectation from experience with larger companies and understandable from the view point of it being a smaller business.
I think the designs are interesting and different to the standard, these are definitely, to me, for fun for I cannot see the designs offering proper support to larger cup sizes. But of course I am open to the possibility I could be proved wrong with whatever they send me in the subscription boxes. I would also like to see more diversity in models in terms of body types and sizes on the website as I do feel that for one offering to larger body sizes and cup sizes that it could do with more images that weren't of smaller cup sized and slim women. It can be difficult to picture how something will look on you when the image given is the complete opposite of what you look like!

Helpful staff. Comfy sexy products

The customer service is so helpful, they answer really quickly and are always trying to finde the best solution for a problem. Very good!

Really great costumer service. Quality is flawless. I recommend.

I ordered several sets as part of the Christmas sale and had some trouble figuring out the right sizing/styles that worked for my body shape. The one set that fit well, though, I loved, so when I got a great special off the mailing list (definitely sign up for the mailing list!) I reached out to customer service. Jezza was fantastic at responding quickly and helping me to sort out my size. She took great care in making my whole experience flow smoothly... and now I have four more sets on the way with a FREE replacement bra for the one that I ordered that didn't quite fit!

I have rarely encountered such thoughtful customer service.

I had a sizing issue and Jezza took great care of me. She was also very timely and I greatly appreciated it.

Jezza was really helpful with me
Y query. She responded quickly and with a solution. If only all customer service experiences were like her.

My order shipment 3 months ago never happened and the system didn't let me know, so i wrote support from a frustrated vantage.

Jezza researched and fixed it, replaced the items that had sold out, and got the order shipped.

The other pieces I've received in past orders were delicate and pretty.

She was very helpful kind and most of all prompt

So…… Feb this year I contact Mimi and pause my account for 3/4 months… however, my subscription details completely disappeared from my account. Leaving me with a pretty solid message that my sun has been cancelled rather than ‘paused’.
I even received targeted emails stating ‘as a previous queen or empress box subscriber’ so as u can assume, this is a pretty final piece of comms to help piece together that my subscription is now no more.
I go to check my subscription one month prior, (just in case I can cancel or amend my subscription further), but as before, no subscription to edit…
BOOM out goes my subscription and I no longer even live at that address!
Quick late night comms to empress Mimi, and first thing in the morning JEZZA swoops in, calms my panic, and reassured me they would do all they could to chase the order before it leaves the warehouse.
Jezza…. Absolute legend.. goes and sorts out an issue I honestly didn’t think would be sorted at all!

Literally every issue I bring to Jezza, they smash it with PERFECT comms, ease of resolution, and just amazing world class service. Every time I interact with them, I feel like I’m messaging a best mate for help or advice. A true asset to this fabulous brand. Quality runs through the lingerie, but superior quality comes from the service and approachability of its staff and teams!
Someone give Jezza a big box of choccies from meeeee! (Or a massive pay rise) :p <3

L x

Was missing tracking information.
Requested info, it was provided

Recently received the wrong item, however Jezza worked incredibly hard and quickly to rectify the issue and I have now received the correct items which are absolutely stunning. They responded quickly to any query. Fabulous customer service

Christina in customer service was so helpful! She helped me with my order. These sets are amazing

I had an issue with my order and Jezza went WAY above and beyond to fix it and make sure I was well taken care of. Absolutely the best customer service!!

Have ordered from them before and the set was stunning. Ordered again and sadly the set was too small for me but Jezza’s customer service was amazing and they were very friendly and helpful with helping me return my items and telling me all my options for the next step. Definitely will be coming back for more sets in the future!

Jezza has been super in handling my order query!

I just recently subscribed to the queen box, and I had a fitting issue with the first set, so I returned it and contacted Empress Mimi. Jezza promptly responded and helped me out with the 'one free return when a fitting issue'. Easy peasy. Thank you! Looking forward to the next set <3

Service of Jezza its perfect , polite ans serviable.

Every time I reach out to Jezza she replies promptly and addresses my issue expeditiously and with incredible knowledge and care. I have had nothing but wonderful experiences so far, despite issues with sizing on both of my initial purchases. It’s because of HER that I am still willing to find my perfect fit.

Thanks for all you do Jezza. I deeply appreciate you.

I DO NOT recommend this company AT ALL, it's money down the drain!

I ordered two sets. I did not receive either. I can't how low-class this company turned out to be! I received an email saying it's been shipped but did not receive a single package. Then the subscription renewed and I couldn't get a refund because the customer service was just non-existent. That's horrible!

I received no help tracking them and no support from the team. Nothing but automatic emails. I have sent numerous emails in vain.

And it's so hard to find official info about this company... Are they even registered? So disappointing.