Energenie Reviews 

538
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 2 out of 5 stars

Beware, this product requires a separate remote control and does not operate on tv remote as alternatives like eon do. We purchased on EBay only to find it did not come with and remote which you have... See more

Rated 1 out of 5 stars

Purchased unit week ago could not get it too work contacted tech support. Took 3 days to respond. got it functioning. But couple of issues dashboard would not auto update, reading were on average 400-... See more

Rated 5 out of 5 stars

Quick delivery of part ordered. Had no need to contact them so cannot comment on CS etc. Installation of MIHO043 master/slave light switches OK. Wiring not exactly as the included leaflet but so long... See more

Rated 4 out of 5 stars

I'm currently using a hub with 4 TRVs, 2 sensors, 1x light switch, 1x WiFi plug, 1x 4 way lead and an adaptor. No issues setting up and all work as intended. I have them all interacting with Google as... See more

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2.2

Poor

TrustScore 2 out of 5

538 reviews

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2.2

All reviews

(538)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Item ordered late on the 2nd Jan,it…

Item ordered late on the 2nd Jan,it arrived on the 4th. Excellent, except it was the wrong item. A phone call on the first working day assured me it would be sorted. Another phone call five days later with assurances that they would ring me to let me know what was happening. ... as of this point nothing....
A measure of real service is not a quick delivery but how problems are dealt with. So far its not looking good.

January 11, 2020
Unprompted review
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Rated 4 out of 5 stars

Great products but...

Great products but you need to sort your warehouse people out. First they sent me someone else's order, which you quickly rectifies when I called. Except the second delivery contained euro sockets not the UK o es I ordered, again resolved with a quick phone call.

December 4, 2019
Unprompted review
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Rated 4 out of 5 stars

remote

Received item, arrived with battery cover off and cant get it to go back on. However we have taped it on and it works.

November 26, 2019
Unprompted review
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Rated 3 out of 5 stars

The good and bad

Just install TRVs, light switches and double sockets all items work well with the app and with Alexa voice command but some times slow to respond if the network is very busy.
The biggest problem with the light switches and plug sockets is they do not fit standard metal back boxes with out fitting spacers even then their is little room in the back box. also the instructions ate very vague and in very small print.

October 31, 2019
Unprompted review
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Reply from Energenie

Dear Lester, thanks for your review. Please note that you can download product instructions from our website if the supplied instructions are too small to read.

What are the particular areas of the guide that you are having difficulty with?

Kind regards
Energenie

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