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Energie Fitness - Forest Hill Reviews 210

TrustScore 3.5 out of 5

3.7

26-28 London Road, Forest Hill, SE23 3HF London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It’s a great gym, which I can highly recommend, with a very nice atmosphere. The staff is ready to help whenever you ask them and otherwise leave you alone, no “hard sale”. I have many times taken a... See more

Rated 5 out of 5 stars

Fine local gym. Better when you don't go during "busy" hours (aka after work). But that's the case with most places. Ideally they would get more squat racks and places to bench press, but that's a con... See more

Rated 1 out of 5 stars

Having moved house I started at ths gym under the pretense I could book pump classes. Three weeks later I have been able to book 1 class! Supposedly it's due to me only having a week in advance membe... See more

Company replied

Rated 5 out of 5 stars

I never liked much gym environment but here is different. It feels like a second home, just walking in it feels great, friendly atmosphere, great staff, very good equipments, nice people around. It f... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 26-28 London Road, Forest Hill, SE23 3HF, London, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Staying with Energie

I love being part of the Forest Hill Energie family. The staff are courteous, helpful and always give a warm welcome. The gym is clean and well maintained. There are a variety of classes running throughout the week and the equipment is always in good working order. I have just renewed my membership as I like the atmosphere 😊

March 8, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Debra,

Thanks for your great review! We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.

Our team works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.

Thanks again, and we hope to see you again soon!

Rated 4 out of 5 stars

The staff at this gym are 2nd to none

The staff at this gym are 2nd to none. All very easy to approach and very helpful in many ways.
I hope the gym takes care of the quality staff that are there.

Still needed:
1x Barbell
1x or 2x movable bench
A glute-ham extension machine?

Happy to be a member.

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Forest Hill

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

The classes are open to all yet the…

The classes are open to all yet the majority of the staff running them manage to adapt them to the individuals in attendance.

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Forest Hill

Hey Emmanuelle,

We really appreciate you taking the time to leave a review, we're always trying to improve.

It's great to hear that you're enjoying the gym and the staff are delivering the top-notch member experience we strive to deliver to every member that walks through our gym door. We understand there are a few thing we need to do to be perfect and we will work hard to close that gap. In the meantime, if you you have any comments or queries, don't hesitate to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Énergie Forest Hill is a great gym

Énergie Forest Hill is a great gym. Brilliant facilities, plenty of space and helpful staff. Very good value too for what it offers.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Amanda,

Thanks for your kind words – you’ve made our day! We’re thrilled that you are enjoying the facilities.

Our team works really hard to ensure our members have a great workout and it’s wonderful to hear that you enjoyed your experience.

Thanks for the review. We can’t wait to see you again soon at énergie Fitness – it’s where you belong!

Rated 3 out of 5 stars

Average gym

Staff are very friendly but there are only limited number of classes.
There is no proper separate studio for classes either.
I’m going there as there are no gyms around my area.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Nikki,

I hope you're well.

We are very happy to hear that you are satisfied with the gym itself and the equipment provided to you. With regards to your issues around some of the service being provided, we sincerely apologise as we want to deliver the perfect customer experience to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

New changes have been great and staff…

New changes have been great and staff are very friendly and helpful. Would recommend

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Rohan

Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 4 out of 5 stars

Great modern gym

Great modern gym, nice refurb downstairs.
My only comments would be
1) a few more lockers needed in the gents changing rooms at peak times
2) it’s boiling on the treadmills. A fan and/or aircon in that area would be appreciated.
Keep up the good work otherwise

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect but we will try our hardest to close that gap in the near future.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great facilities and friendly staff…

Great facilities and friendly staff always ready to help

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Michael,

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.

Thanks again!

Rated 3 out of 5 stars

We need more lockers and benches at the…

We need more lockers and benches at the gym

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Victor,

I hope you're well.

We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Honestly speaking

Honestly speaking, everything is fine here... all the staffs are friendly and with great knowledge.. only if we had some more equipments that would make it more great. But overall nice place to do workout... I would recommend everyone to go there... thanks

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hey Mohammad,

We really appreciate you taking the time to leave a review, we're always trying to improve.

It's great to hear that you're enjoying the gym and the staff are delivering the top-notch member experience we strive to deliver to every member that walks through our gym doors. We understand there are a few thing we need to do to be perfect and we will work hard to close that gap. In the meantime, if you have any comments or queries, don't hesitate to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Superb, refitted gym

The gym has undergone a massive transformation in the last year. Great staff, cheap monthly price and loads of classes to choose from. The basement is especially good now it's been extended.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!
Have a great day!

énergie Fitness Central Team

Rated 4 out of 5 stars

A great local gym

A great local gym with a good range of equipment but the cardio machines upstairs and the dumbbells downstairs could do with being updated.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Energie Fitness Forest Hill - a great, friendly local gym

I joined Energie Fitness in Forest Hill and it is a great local gym. The instructors and personal trainers are lovely; in particular Chuks who I had an induction with. I go to spin classes and aerotone on a Saturday and highly rate the instructors. There is an app that you can use to book classes on which is great but the only drawback is that you can only book a week in advance so often I miss the boat and add myself to the waitlist. Though usually on the day people don't turn up, so even if a space doesn't become available you can usually join a class that you aren't able to book on to. It is a friendly gym and good value for money. Very glad I joined.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Samantha,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

I joined this gym as I was sold a…

I joined this gym as I was sold a membership that cost considerably less than another nearby gym. I left the other gym because it was poorly run, despite it having better facilities. It was not made clear at the time that this was an introductory deal and I now pay roughly the same as i did at the old gym. Having said that, I started doing the Boxing and Muay Thai classes which were absolutely brilliant. The structure and discipline that Owen gave myself and the other classes members was incredible, it made the gym none negotiable for me. Since Owen has left (who I believe was undervalued) there has been an extremely lacklustre attempt to replace him with someone of equivalent skills. Even now that someone has finally been found, the classes are still not taking place. If ALL the classes aren’t placed within the next fortnight, myself and others will be cancelling membership and going elsewhere.

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi Robert,

I hope you're well.

We at énergie Fitness are glad to hear that you're generally happy with the gym itself. With regards to some of the issues with the facilities and services, please speak with a member of staff about any suggestions or queries you may have and they will be able to assist you. We want to deliver the perfect customer experience to every single one of our members and it seems we have some work to do so for that we apologise.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Great team

Great team! The boys are friendly and always willing to help. Good equipment (especially after the refurb), must try out the sled!

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,
 
Thank you for taking the time to review us. Our team members will be thrilled to hear that you had a great experience with them at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

If you have any suggestions for improvement please run it past a member of staff and they will be more than happy to listen.

Thanks again – we appreciate it!
 
énergie Fitness Central Team

Rated 3 out of 5 stars

feedback

Hi, i enjoy using the gym and all the staff are friendly. It's got lots of equipment and it's very convenient. However the actual gym space is a bit grim, with the windows and walls having condensation and mould on them. I also make suggestions to staff (such as using biodegradable wipes and hooks for coats in the changing rooms) but don't get any fb or see any changes? It would be good to get better air quality in the gym to prevent further mould and also to know if suggestions are taken on board, or if not, why the decision was taken not too (which I do understand not all suggestions can be done).

February 27, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi GG,

I hope you're well.

We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Classes

Hi, good afternoon.
If you could put some glass doors to noise-proof so that we can have more yoga and Pilates classes during the week evening. Maybe Zumba you can add to the list during the week.

Thank you
Everyone is very friendly

February 25, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hey Irais,

We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.

We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helpful staff and a good range of classes.

February 24, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Nice vibe at this gym

February 24, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Friendly gym with good facilities and staff

Friendly, non-cliquey gym with great range of classes, good equipment range and great PTs - an app to book classes in advance and lockers for gear. I really like coming here

February 24, 2020
Unprompted review
Energie Fitness - Forest Hill logo

Reply from Energie Fitness - Forest Hill

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

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