EnergyCasino Reviews 

446
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault... See more

Rated 1 out of 5 stars

I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more

Rated 2 out of 5 stars

Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more

Company replied

Rated 5 out of 5 stars

If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play res... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

Information provided by various external sources

Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

446 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(446)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfair practice.

I am a member of many casino and betting websites and Energy Casino is the first one I’ve come across that requires you to wager your deposit at least once before you can withdraw your money! Ridiculous.

September 10, 2022
EnergyCasino logo

Reply from EnergyCasino

Dear Ryan,

Thanks for your review.

Please be advised it is necessary to wager your deposit at least once, as stated in out t&cs: j. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once.

If you have further questions let us know,

EnergyCasino

Rated 2 out of 5 stars

Played 40 quid on 50p a spin

Played 40 quid on 50p a spin. You win but only tiny amounts like 8p, 16p. Not enough to scrape owt back. I didnt get a bonus on any game. Free spins?

September 2, 2022
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Reply from EnergyCasino

Hi Susan,

Thanks for your honest feedback.

We are sorry to hear about your unpleasant experience. In order to help you with this case, please reply to our private message sent via Trustpilot.

Thank you,

EnergyCasino

Rated 1 out of 5 stars

signed up here after seeing reviews…

signed up here after seeing reviews were decent, got my account fully verified as i always do to make sure i dont run into any issues, made 4 deposits of £20 i withdrew £25 then £20 but not realising they take nearly £5 of withdrawls which is fair enough i waited 4 days for my withdrawl woke up today to find out they have closed my account as apparently ive a duplicate account which is 100% false ive never even heard of energy casino up until 5 days ago so ive lost the money ive deposited and my withdrawls but its fine theyve gave me the 2p credit thats left in the balance livechat was a waste of time hopefully the person on the otherside of the email ive sent will shed a bit of light on the situation

August 29, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hey Fiona.

Thanks for your feedback.

We are sorry to hear about your case. In order to resolve this for you please reply to our private message to assess your player account.

For further questions please contact our live support.

Best regards,

EnergyCasino

Rated 1 out of 5 stars

Site is totally wrong ive played in…

Site is totally wrong ive played in many casinos over thousands of games and never seen such glitchy games in over 10 years. It simply will not bonus on certain games if you play over £1 a game as in legacy of dead played £600 without a bonus (unheard of) i asked the chat if the game was broken just to be asked for my username and instantly had my account blocked. Gambling commision should shut these sites down.

August 24, 2022
EnergyCasino logo

Reply from EnergyCasino

Dear Martyn,

Thanks for your honest feedback.

We are sorry to hear you are unsatisfied with our platform.

Our games are fully optimized for all devices/desktops and for any browser. We advise you to play from a different browser/device and to clear cookies & cache from your current browser as this might influence the game performance and your overall experience on EnergyCasino.

In addition, please ensure your browser is updated to the latest version.

Should the problem still persist please contact us via live chat or email and send us a video of the glitch you are perceiving.

Thank you,

EnergyCasino

Rated 3 out of 5 stars

Made a few deposits of around £50

Made a few deposits of around £50, couple of decent wins of 80p spins however decided to withdraw £50 as not much happening. First deposit, won absolutely nothing of note! Withdrawal procedure very long, over 24 hours, far too slow and long!

August 10, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Phil,

Thanks for your input.

Please be advised we try our utmost best to process withdrawals as soon as possible however this can sometimes be challenging. You can always reach out to us via live chat and we will try to speed it up for you.

Best regards,

EnergyCasino

Rated 4 out of 5 stars

Great casino wide range of games hit …

Great casino wide range of games hit bonuses regularly just one fault is the withdrawal time but all in all great casino

August 1, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hey Steffie,

Thanks a lot for your review.

We will take your thoughts into account and apply our best to proactively improve our services.

Best regards,

EnergyCasino

Rated 4 out of 5 stars

Super good casino

Super good casino. Thank you for processing my withdrawal very fast. Quick verification process. huge collection of good games to select from

July 26, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Edward,

Thanks for your positive review.

If there is anything we can help you with please let us know.

Best regards,

EnergyCasino

Rated 5 out of 5 stars

Read so many reviews but I do not agree…

Read so many reviews but I do not agree with most of them. There might be a certain delay in verification or withdrawal but they do take care of your issues. The support is so friendly and will go out and about if you have any concerns

July 22, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

HI Monira,

Thanks for your honest review.

We will pass on your positive remarks to the relevant department.

Best regards,

EnergyCasino

Rated 1 out of 5 stars

I don't understand this they probably…

I don't understand this they probably changed something , I used energy about 1 year ago and won somethibg small like 2k euro and closed the account didnt want to play anymore after 1 year i reopened and deposited about 5000 euros . I play on 1 euro bet and think of it i played in a week about 5 k and got about max 10 freespins with no more than 100 euro profit hahaha . Energycasino was not like this they 100% percent changed their strategy i went on a 500 spins without a win over 20 x and no freespins sp they changed something. Conclusion : never play at this casino I think they are now a scam site and I advise you to go to other sktes like bwin.de casino or 888.de their rtp is 100 times better than here .

July 17, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Rzilind,

Thanks for your feedback.

We are sorry to hear you are unsatisfied with our promotional offerings. Rest assured your thoughts will be passed on to the relevant department.

Best regards,

EnergyCasino

Rated 1 out of 5 stars

Awful

Awful - Been trying just to get docs on account verified for a week now and every time they want sumat different , been doing online gambling for easy over 10 years and this is the biggest joke Iv ever seen ..
pics of card
Pics of id
Pics wage slips
Pics of u holding ID with date at same time
Pics of bank statements 3 months worth

Decided to tell them just to close the account , in the time it’s taken them to even reply to the closure request iv signed up and verified with an other provider with the standard verification checks .. I dunno what it would of been like trying to withdraw jeez haha ..

User - wombl3

July 12, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Matt,

We are sorry to hear about your situation.

Please be advised these are standard documents are required to be submitted by players if the scenario demands it. We are willing to pay out your outstanding payment but we are obliged to comply with regularity standards.

Update: Please note you are still required to send us a valid source of funds statement to proceed with account verification.

Should you have additional questions please contact our live support.

Thank you,

EnergyCasino

Rated 5 out of 5 stars

Never have a problem with them and you…

Never have a problem with them and you can tell a good casino/betting site by the quality of their support. These have great live support.

July 7, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Dominic,

Thanks for your kind words.

If there is anything we can help you with feel free to get in touch.

Best regards,

EnergyCasino

Rated 4 out of 5 stars

The only site where I believe you could…

The only site where I believe you could earn even from the smallest bet. The game options are so many that you can’t enough of it. The live chat support is extremely helpful and will go beyond to help you. The only issue I found was that the website lags a bit which can be worked upon.

June 22, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Ariana,

Thanks for your feedback.

We will pass on your thoughts to the relevant department to proactively keep improving our services.

Best regards,

EnergyCasino

Rated 5 out of 5 stars

Great choice of games.

Great choice of games.
Very easy to use and pay out within their timelines.
Have had no trouble with them so far.

June 17, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi M,

Thanks for your feedback,

We will pass on your positive remarks to the relevant department.

Regards,

EnergyCasino

Rated 5 out of 5 stars

Energy casino is a fun

Energy casino is a fun, honest, trustworthy casino. I've played and cashed out my wins. Never any issues with cashing out. They keep adding new games which is a plus point. I've been playing energy casino since a long time now. If you have issues contact their support staff. They are incredible when it comes to trying to solve the issues. You will win some & you will lose some as this is the true nature of gambling. I will continue on with this casino. I don't have issues others claim to have.

May 9, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Eva,

Thanks for your honest feedback.

We are honoured to receive such appreciation which makes up for all the hard work we put on a daily basis.

Regards,

EnergyCasino

Rated 4 out of 5 stars

My husband and I love energy casino

My husband and I love energy casino. I did not encourage him to play it because of the reviews but when we started playing this year we have gotten pretty lucky with the wins. It is a fun site to play at but sometimes you face issues with cashout which will get resolved eventually, just takes a little time. Goodluck to everyone! You can definitely win at energy casino!!!

May 6, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Ella,

Thanks for your 4-star rating!

We will pass on your nourishing feedback and should you encounter any doubts please let us know.

Have a nice day,

EnergyCasino

Rated 1 out of 5 stars

Scam

Opened an account yesterday without any issues, deposited 750 GBP without any issues, hit the jackpot on Temple Tumble 2 and when I wanted to withdraw suddenly they tell me I have another account and my winnings have been cancelled. Never seen such fraudulent behavior. Had to file a complaint to IBAS using Resolver. Advice for gamblers - stay away from Energy, as long as you keep losing, everything seems fine, when you start winning, it's a different story.

May 5, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Good morning Joseph,

First of all, we are sorry to hear about your case.

Upon checking your player account indeed we have noticed you had a duplicate account with us, which goes against the terms & conditions clearly stated at EnergyCasino.

We have sent you a private message to gather more information.

Regards,

EnergyCasino

Rated 2 out of 5 stars

Have recently played with William Hill

Have recently played with William Hill, Unibet etc. withdrawal are in bank in seconds.
3 days is too long. Get more staff if you need them. I won’t be paying here again.

April 26, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi P,

Thanks for your review.

We have requested additional information from you via private message.

Regards,

EnergyCasino

Rated 5 out of 5 stars

I can thoroughly recommend energy…Top class casino

I can thoroughly recommend energy casino as one of the best sites I have used. It was easy to join and play and the staff are first class. They payout very quick and the site is very easy to use.

April 11, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Derek,

Thanks for taking the time to leave your feedback.

We are glad to hear you are enjoying your time at Energy.

Have a nice day,

EnergyCasino

Rated 3 out of 5 stars

Great features and online casino. I plan on playing more once i receive my withdrawals

This is a new site for me and my experience so far is that the site is really good, especially the live casino. I am currently awaiting my documents to be approved so I can receive my withdrawals... The process seems like it is taking along time. They were quick to decline a document but they were not so quick approving... Faster payouts would make this site better.

My username is: ScottForeman if you could look in to it. Thanks

April 5, 2022
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Scott,

Thanks for your review.

We have sent you a private message to evaluate the status of your verification and speed it up.

Update: I have been informed we still require a picture of the back of your card and a bank statement for the month of January and February. If you have any struggles with what needs to be sent please contact our live support and they will advise immediately.

Regards,

EnergyCasino

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