England Store Reviews 

1,721
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward, and they find the delivery service to be impressively quick and reliable. People truly love the high quality of the official clothing items and deeply appreciate receiving helpful tracking updates throughout the entire shipping journey. However, some people mentioned experiencing frustrating delays with shipping or waiting for pre-ordered items that arrived much later than initially expected. Some reviewers were not happy with unexpected sizing challenges or unfortunate quality issues where the custom lettering on the shirts peeled off easily.

What people talk about most

Product

People report positive experiences with product, highlighting good quality items and official merchandise.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the great materials and... See more

Order

Consumers find order experiences to be mixed, with many reviewers praising the easy checkout and prompt... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast shipping, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the junior England kit bought for my grandson’s birthday. He was delighted. Posted out quickly and delivered on time by Royal Mail. Very good price point too. However one star knocke... See more

Rated 4 out of 5 stars

Shirt arrived in good time with good email communication. Love the shirt, exactly as I expected and the medium fit is just right. Would definitely recommend although it is a little pricey.

Rated 4 out of 5 stars

I live in Australia and this was being sent to my grandson for his birthday. It was a straight forward process that worked effectively

Rated 5 out of 5 stars

Delivery service was quick and efficient. Ordering was easy and straightforward. Quality wasn’t bad even though there was some stain on my fleece top.


Company details

  1. Sportswear Store

Written by the company

The Official England Store is the best place to find official England football merchandise. Global shipping means you can have it delivered right to your door, anywhere in the world. Whether it’s a 2024 England National Team shirt to represent your team as they compete in Germany or a classic retro look from 1966 or 1996, you can find it here. We stock the full England Men’s kits, the Women’s Team kit as worn by the Lionesses, and official Nike training and lifestyle collections. With shirt personalisation, you can have an exact replica of the shirt worn by Harry Kane or Lucy Bronze, or even choose your own name and number instead. As well as match kit, exclusive England lifestyle collections are available with new ranges released throughout the year. There’s also our extensive range of accessories, gifts and souvenirs - suitable for men, women and kids. We strive to create the ultimate online shopping experience for England fans everywhere, so our dedicated and friendly customer service team are on hand to assist you with any queries. When you shop directly at the England Store, you are helping to fund grassroots football, up and down the country – so you can give a little back with every purchase. Fun Fact: The England National Team is one of only eight World teams to win the Cup.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(1,721)

1,109 reviews in the last 12 months

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Rated 1 out of 5 stars

Four months of delays, then a cancellation and a refund that never arrived

I ordered the England Nike x Palace Pre Match Top on 12 June 2026. Over the next two months I got delays and vague "still processing" emails telling me not to contact them for updates. On 1 September the order was cancelled because the item was out of stock.
The shirt is now only available on resale sites from £125, nearly double what I paid. When I raised this, I was told they can't match resale prices. I was offered a £100 voucher and a 25% code instead, but only one code can be used per order, so both are effectively useless, especially for a store I won't order from again.
The refund was confirmed as issued on 1 September but never arrived. I chased several times and got replies from different people and teams. One came in Spanish from Barnsley FC's store, addressed to the wrong name. I was repeatedly told it was "stuck in the system" and "escalated". None of my questions were ever answered, and there was no sign my complaint reached anyone senior.
I had to raise a dispute with my bank to get my money back. For such a large organisation, this is a poor way to treat fans who just want to support the team. I won't be ordering from here again.

September 1, 2026
Unprompted review
Rated 3 out of 5 stars

Royal Mail delivers as fast as always

All is fine, but i had paid some money for delievery at September, 30 instead October, 2 and get my parcel at October, 3.

Many thanks to Royal Mail, they have standards.

October 3, 2026
England Store logo

Reply from England Store

Hello Fedor, I am very sorry for any issues regarding the delivery charges, and an email has been sent to further assist you regarding this matter. Best regards, Shane

Rated 1 out of 5 stars

The item sizing is totally wrong!

The item sizing is totally wrong!! This football top would only fit a5/6 year old and not an 8-10! I have wasted £79 and my grandson does not have the birthday present he wanted!!

October 5, 2026
England Store logo

Reply from England Store

Hello Judith, I am very sorry for any issues you went through regarding the sizing of the item purchased, and I have sent you an email to further assist you with this. Best regards, Shane

Rated 5 out of 5 stars

It was easy to use

It was easy to use. The shirts were sent a bit early. The quality of the goods is really excellent. I'm really pleased with the shirts. I would use this site again, and would definitely recommend this site to others.

October 3, 2026

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