Visited a site that has no visitor centre of EH shop, but which itself (through signage, etc) made you want to learn more about its history (Bury St Edmunds Abbey). Swiftly found the guidebook onlin... See more
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Review summary
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Excellent customer service, I highly recommend English Heritage online shop. The website was easy to use, with plenty of choice and ordering was easy, checkout was simple and quick to use. The items I... See more
I decided to browse the shop online and found some amazing bargains and got an extra discount. My grandchildren love "Horrible Histories" that's a few presents sorted. My parcel arrived promptly and w... See more
It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and... See more
Company details
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English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. The proceeds from the sales of our range of gifts and items on our online shop such as children’s toys, books, jewellery and collectables will go towards the upkeep of the properties throughout England.
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4.3
Excellent
7K reviews
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I didn't receive it yet
September 26, 2025
Products delivered on time
Products delivered on time, well packed and in good condition. Downside was the delivery cost.
September 23, 2025
The goods are all perfect, delivery date swap easy.
The goods are all perfect. The order involved alcohol so needed someone over 18 to receive it (entirely appropriate) but it did mean we needed to change the delivery date we were allocated. This was very easily done and subsequently delivered exactly as requested.
September 16, 2025
I bought a replica of King Arthur by…
I bought a replica of King Arthur by Gallos that is at Tintagel Castle in Cornwall. He is really lovely great quality without being too expensive. He was packed very well and delivered in good time I’m very happy with my experience of using the online shop
September 20, 2025
Excellent Store
The delivery was fast and the items arrived in the condition they were advertised on the website
September 12, 2025
My membership number was not recognised…
My membership number was not recognised in the online shop. This remains the case despite my calling English Heritage six weeks ago. I managed to get my membership discount following an exchange of emails but my membership number query remains unresolved.
September 10, 2025
Guidebooks
I found guidebooks that I have somehow lost over the years. It was good to replace them
September 4, 2025
Forgot to purchase something whilst on holiday near Whitby Abbey so ordered it over the phone excellent
Went to Whitby for our holiday and visited the English heritage shop at Whitby Abbey. My wife found a few things that she would like and got but forgot to pick up one item so we contacted English heritage purchased that particular item over the phone and it was delivered in about seven days well packaged.
Excellent service and staff that took our call very helpful and polite.
August 28, 2025
Lovely raspberry curd…
Wanted to re order some raspberry curd to use in a wedding cake I am making for my daughter as previously used and it was lovely
The only issue I had was that I had to wait a while for it to come back in stock !
However I am looking forward to it tasting great !
August 15, 2025
Excellent communication
Excellent communication, my jars of curd were well packaged and speedy dispatch and delivery
August 25, 2025
The products are excellent
The products are excellent, my only gripe is that my membership number wasn't accepted when making payment even though it is in date. Also you cannot speak to anyone when you contact customer service, you leave a message but no one returns my call.
August 24, 2025
Wanted something in particular as a…
Wanted something in particular as a gift. They had it, I ordered it, they sent it. Perfect!
August 21, 2025
Efficient.
August 17, 2025
E aptly what wanted deliveredelivered on schedule
E aptly what wanted delivered on schedule, perfect. My last hat had become very sun bleached after several years of great service
August 15, 2025
Very disappointed with the delivery of…
Very disappointed with the delivery of the English heritage gift by DX Delivery that I arranged for a friend of mine. My friend was home and waiting for the delivery. However they did not ring the bell or knock on the door and he was disgusted to eventually find the package had been thrown behind a bin after much searching. At first he thought it had not been delivered at all and was very annoyed. This sort of service is not acceptable.
August 15, 2025
Unprompted review
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