Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service was good after I was able to connect with a customer service rep. Dislike that there is no one to speak with with without arranging a phone call.
Company replied
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's... See more
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
Company details
About Entrupy
Written by the company
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Contact info
United States
- 888-Entrupy
- support@entrupy.com
- www.entrupy.com
4.0
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderfull
June 6, 2026
So far I have had a great experience…
So far I have had a great experience dealing with customer service and support regarding my Entrupy machine
June 13, 2026
Excellent service and very useful tool…
Excellent service and very useful tool for our business.
Entrupy has been an important support in our authentication process, especially when working with luxury second-hand items. The system is practical, efficient and helps us provide an additional level of confidence to our clients.
The team has also been helpful and responsive whenever we needed assistance.
Overall, we are very satisfied with the service and would recommend Entrupy to other businesses working in the resale and luxury sector.
June 5, 2026
Quick Verification, Seamless Experience
The use of Entrupy is intuitive and easy to understand, even for users with no prior experience. The verification process is rather efficient and can typically be completed within an hour.
One area that I believe could be improved is the ability to view the remaining token balance directly within the app. Currently, users need to log out and access the web portal to check their available tokens, which adds unnecessary steps to the process.
Overall, the app performs well and delivers a smooth user experience. However, incorporating a few quality-of-life enhancements, such as in-app token tracking, would further improve convenience and usability for users.
May 31, 2026
Proud Newbie
As a new user, navigating the app and web was easy as Entrupy support are fully onboard and assistance was just a message away. Very responsive and easy to contact.
June 4, 2026
Friendly and helpful
May 25, 2026
Why does it take soooo long to have the…
Why does it take soooo long to have the initial setup device shipped? It’s been a week and it’s still not shipped yet. My business can’t open because of it.
May 16, 2026
Reply from Entrupy
Hey Hannah! We're so sorry about the impact the device shipping time has had on your business. We typically aim to get orders fulfilled within 7 business days. It looks like your order came in on the 10th and should be shipped on Monday based on our current shipping queue.
The device is easy to used and I’m very…
The device is easy to used and I’m very confident with Entrupy’s reputation. With Entrupy certification, I wish my customers will be convinced & my business will continue to grow.
May 6, 2026
Falsey claimed my diors and red…
Falsey claimed my diors and red Octobers are fake. Lack of support and requires very little photos. Costs significantly more than Legitapp which requires way more photos and requires human reviewers. Gonna stick with Legitapp
April 26, 2026
Reply from Entrupy
Hey Mason, we're sorry to hear that you disagreed with our result for your Dior and Red October sneakers. If you ever disagree with a result, you also have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Still don’t have any direction
Still don’t have any direction. I’ve spoken to support and they haven’t answered me. The retention team still hasn’t replied to my email.
April 25, 2026
Reply from Entrupy
Hey Sofia, it looks like our billing team has successfully processed your refund. Our support team has confirmed via email as well!
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