enzio designs Reviews 180

Yusuf and his colleagues were really attentive even acknowledging our lengthy drive to visit their showroom offering us use of their facilities and a hot drink. They've kept us informed all the way. Their products all look great quality. We bought a fire for a media wall which was well featured and competitely priced. Overall a great experience. We will buyvagain with complete confidence.

I purchased a bespoke sofa from Enzio Designs after dealing directly with Yousuf throughout the design and ordering process. The original agreed purchase price was £1,550. Upon delivery, the sofa was not supplied in the agreed design and, following discussions with Yousuf, the price was reduced by £100, resulting in a final purchase price of £1,450.
Prior to purchase, my wife and I specifically requested firm cushions. We were assured that the sofa would be supplied with medium-firm cushions suitable for our requirements.
Unfortunately, within approximately six weeks of delivery, the cushions became very soft and began sinking excessively. I reported the issue to Yousuf, who attended my property personally, inspected the sofas and agreed there was a problem. He subsequently informed me that he had spoken with the supplier and arranged for the cushions to be collected for replacement of the foam.
When the cushions were returned, they initially felt firmer but had a strong fire/smoke smell. The smell spread throughout our home and I raised this immediately with Yousuf. I suffer from asthma and found the fumes particularly concerning. I attended the showroom with one of the cushions and Yousuf personally inspected it and agreed that the smell was extremely strong.
I was subsequently informed by Yousuf that there had been a fire issue at the factory. The cushions were collected again and I explained that both the foam and the cushion covers needed attention because the covers had also absorbed the smell. I also made it clear that if the issues were not fully resolved, I would reject the sofas and request a refund.
Before the cushions were returned for a second time, I specifically requested that they be checked to ensure they were free from the fire/smoke smell and that the firmness issue had been resolved. However, when the cushions were delivered again, I found that the fire/smoke smell remained, the covers had not been replaced, and the cushions were again very soft and sank excessively when used.
After multiple opportunities were given to rectify the issues, I exercised my right to reject the sofas and returned the full sofa set.
Following the return, I requested a refund. After returning the sofas, I waited a full week for the refund to be issued, however no refund was provided. I subsequently sent a formal Letter Before Action to Enzio Designs setting out the history of the matter and my legal position.
Following this, I received a telephone call from Faizal, the owner of Enzio Designs. During that conversation, Faizal agreed to provide a full refund. I have now received a refund of £1,450.50 in full and the matter is resolved.
I can only comment on my own experience. The overall process involved multiple issues, repeated collections and returns, significant inconvenience, and a considerable amount of time spent trying to resolve matters.

We have just purchased a beautiful suite from Enzio Designs, Blackburn and was an exceedingly good price. Yusef and his son gave excellent service from the second we walked into their shop. Not pushy in any way. Our suite was in stock which is rare these days and was delivered very quick.
The deliver guys were amazing, never complained about our steep drive or anything. Our next purchase will be a bed for our son and will be going back to Enzio's.

Great company went above and beyond for my delivery to reach me asap. Delivery driver was an absolute gem would highly recommend!

I have bought a few items from Enzio over the year for my new house.

Yusuf has been very helpful in the selection process, ordering & availability of products.

He has always greeted us with a smile & treated us in a very friendly manner.

The delivery was prompt, on time the very next day.

Quality of the products is great, we are very pleased to have found such a great place locally with a huge selection of furniture & decor.

Irecently purchased a sofa fron Enzio and had the pleasure of being assisted by Yusuf. From start to finish, the service was exceptional. Yusuf was knowledgeable, patient, and genuinely committed to helping me choose the right sofa for my home. His professionalism and friendly approach made the whole experience enjoyable.

The quality of the sofa is excellent, comfortable, stylish, and clearly well‑made. Delivery was smooth and on time, with great communication throughout. The delivery team handled everything with care and ensured the sofa was perfectly set up.

Overall, I’m extremely happy with both the product and the service. Thank you, Yusuf, for making this such a positive experience. Highly recommende

Fantastic service from Yusuf, he helped us pick our mattress very efficiently and guided us through our options. It was also delivered to our home with no problems, the quality is also brilliant! 10/10!

Yusuf gave us a fantastic service. Bought our wardrobe and kids wardrobe and dining table. Had to make an amendment to my order which he did swiftly. Would highly recommend.

From start to finish everything was 100% perfect. First of all we met Yusuf and there was no pressure at all. Take a good look round and ask any questions you want he said. We looked around and found a 3 piece suite that we liked. Yusuf told us everything we needed to know and more besides. We paid a deposit and we arranged a date for delivery. Delivery was spot on time on the day we had agreed and the furniture was brought into our home by two of the most polite gentleman we have ever come across. They went above and beyond at all times. I would recommend anybody to go to Enzio Designs and speak to Yusuf. You will not get a better deal on quality furniture with a 100 miles. Last but not least, the suite is probably the best we have purchased in a long time. Give Enzio Designs a visit, you will not go wrong!

My experience was good with the purchase & Yusuf was very helpful. There was a slight delay with the receiving of the product due to the Germany company delivering it.
I was very pleased with the building of the furniture also.

Yusuf and the guys did a great job I love my sofa it’s lovely and comfortable. Very quick delivery.

Thank you.

Bought several items from this place, the pieces fit perfectly with our house. Yusuf was very friendly and made our experience shopping here even better! Would recommend to anyone who are looking to buy furniture! Will be shopping with them in the future.

Ordered 60’ fire for media wall.

Communication was great, called to arrange delivery. Delivery driver opened parcel and checked it was all ok.

Really good service. Can’t fault.

Got a good deal, really happy with the delivery and fitting, overall very good service

Great customer service.. would reccomend! Thanks again.

Professional people. Good customer care and excellent communicators.

Brilliant service

I have purchased many times from Enzio Designs yusuf is easy to deal with and knows what you have in mind , the furniture is always good quality , and very good customer service

Good expericance buying here

Thankyou!

Very helpful when ordering our electric fire and even afterwards I needed help setting it up and Yusuf was so kind to talk me through it. Definitely recommend 👍